Search results

1 – 2 of 2
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 6 February 2025

Robin Havens Tate, Leigh Tinik, Steve Borrelli, Lana Munip and Sarah Carey

This case study presents the results of a collaborative effort of Library Assessment, Libraries Development and Alumni Relations and their Alumni Donor Board to increase donor…

1

Abstract

Purpose

This case study presents the results of a collaborative effort of Library Assessment, Libraries Development and Alumni Relations and their Alumni Donor Board to increase donor engagement by utilizing board member professional expertise and tacit knowledge in refining “Donor Community Meetings.”

Design/methodology/approach

This study employed focus groups to solicit input from Development and Alumni Relations personnel, members of the Alumni Donor Board, library personnel and donors. Researchers leveraged a values-driven participatory design methodology and employed a data analytic guided by appreciative inquiry.

Findings

Focus group discussions identified strengths of the Donor Community Meetings including the ability to connect with experts and learn new things in addition to areas for improvement including selling the event and sharpening the process. Based on the findings, recommendations were proposed to improve and sustain interest in four key areas: Communications and Planning, Meeting Structure, Content and Sustainability.

Originality/value

This study adds to the limited body of evidence supporting donor engagement collaborations between academic libraries, their development offices and alumni development boards illustrating the value of leveraging the expertise and tacit knowledge of Alumni Donor Board members.

Details

Library Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0143-5124

Keywords

Access Restricted. View access options
Article
Publication date: 1 December 2021

Lana Munip, Leigh Tinik, Steve Borrelli, Gabriella Reese Randone and Eun Jung Paik

The purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to…

1303

Abstract

Purpose

The purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to improve practice post-pandemic.

Design/methodology/approach

During Fall 2020 and Spring 2021, nine studies were conducted which examined the usage of space, services and resources; and employee and student perspectives. Findings from these studies were synthesized for this investigation through a process of qualitative meta-synthesis.

Findings

The themes from this meta-synthesis point to an ongoing need for streamlining services and processes, to improve efficiency as well as enable the Libraries to be prepared for the next crisis.

Originality/value

While change takes time for large organizations, the existence of system-wide processes and services enabled library employees to continue assisting users across all Penn State campuses, demonstrating that the University Libraries could be considered a model for the “One Penn State” vision that the university strives to achieve by 2025.

Details

Library Management, vol. 43 no. 1/2
Type: Research Article
ISSN: 0143-5124

Keywords

1 – 2 of 2
Per page
102050