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This paper aims to study the performance of small- and medium-sized enterprises (SMEs) within the French hospitality sector and to determine what firm characteristics (particularly entrepreneurship orientation and strategic initiatives) explain differences in performance. The study is based on data from hotels and differentiates between high- and low-performing businesses. The study examines performance differences relating to entrepreneurial orientation and strategic initiatives. The conclusions indicate that there are differences between high- and low-performing groups, and overall, it seems that there is a relationship between high performance and entrepreneurial, well-planned strategic initiatives.

This study uses a structured telephone interview procedure to solicit respondents from owner/operators of the hotels throughout the region. The process for gathering data resulted in 66 hotels providing complete responses during interview sessions.

The primary intent of this study was to examine the relationships between entrepreneurial orientation and strategic initiatives with SME performance. The findings suggest that differences exists. Interestingly, we found that better performing group used more people and tended to see business environment much more favorable compared to low-performing group.

Entrepreneurial orientation research suggest that SMEs firms operate distinct from other ones given different patterns used. These differences come from how SMEs leverage the proactiveness, risk-taking and innovativeness dimensions of entrepreneurial orientation in a firm. Waal and his colleagues suggested that activities associated with creating a high-performing organization using strategic initiatives will lead to subsequent high financial performance. The research found here would also support such an assertion. However, care should be taken in interpreting the generalizability of these results given the limited number of hotels participating in this study; more work is still needed.

The purpose of this paper is to argue that experts' degree of passion for, and attachment to their expertise knowledge facilitates knowledge acquisition and its transfer.

The article draws on case study methodology. Twenty experts within the petrol industry were interviewed with a view to examining the motivators and inhibitors of transferring their expertise knowledge to freshly recruited engineers.

It seems to emerge that the more passionate an expert is the more intent they will on seeing thrive and diffuse to others. Assuming that expertise is dialogical, that is, the process of transferring is at the same a process of acquiring it. The two processes are conflated.

The main limitation of the study is that it relies on an in‐depth case study within a specific, scientific industry. How relevant are the findings remains to be studied.

To the extent that passion is an intrinsic motive and since it is not amenable to management control and intervention (“expertise cannot be managed!”), attempts at managing it may be counter‐productive. If curiosity and passion are the main drivers behind transferring (and pursuing intellectually challenging tasks) are the mainspring, managers are faced with providing context that stimulates such drives, not necessarily resorting to monetary rewards.

The originality of this study is to emphasize the significance of passion in the process of transferring and acquiring knowledge.

Es ist mir eine besondere Freude, Sie nach 1965, wo wir die Probleme der Expansion im Fremdenverkehr diskutierten, zum zweitenmal in Ungarns Kapitale Budapest zum 39. AIEST‐Kongress zu begrssen und willkommen zu heissen.

The purpose of this paper is to verify the proposition by the University of Illinois, Urbana‐Champaign (UIUC), that their return on investment (ROI) formula developed for academic libraries and based on hard facts is broad enough to be used throughout the world for ROI studies in academic institutions/libraries. It further aims to verify that UIUC's methodology is adaptable enough to work in other academic environments as well.

The methodology developed by UIUC (an ROI formula developed for academic libraries based on grant proposal applications and citations) has been “copied” and thereby adapted to enable it to be used in an academic environment in Europe/Germany.

The methodology developed by UIUC was adaptable enough to be used in a German academic environment for calculating the ROI of a University library. However, the methodology was sometimes complicated and therefore simplified for this and possible further studies. Likewise, the ROI formula was very complex and this study found that it was possible to simplify it as well for further use.

There was difficulty in gathering all the information necessary for conducting such a study in Germany as grant proposals contain sensitive data that people are unwilling to display. Further, it was noticeable that German statistics on funding were unable to provide the necessary data without further enquiries, despite the German law that public institutions are obliged to disclose funding information.

Previously no one else has tried to verify the methodology for an ROI study developed by UIUC. This study gives evidence that UIUC was right in claiming that their ROI formula developed for academic institutions/libraries may be used for any academic library in the world. Further, this study shows how the formula and the methodology may be adapted to fit individual academic environments.

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

During the last two decennia ‘disability’ increasingly has been considered by various academic disciplines like sociology, literature, social sciences, geography and history as a fresh and innovative analytical category with the transformative potential of race, gender, class and sexuality. At the heart of this development is a comprehensive transformation of what is understood by ‘disability’. Traditionally, ‘disability’ was considered to be nothing more than an objective and invariable part of the human body. Nowadays ‘disability’ is primarily presented as the contingent result of the complex and manifold interactions between an individual’s body and its surrounding multilayered reality. This new meaning of ‘disability’ especially has been put forward by what has come to be known as Disability Studies.

The purpose of this paper is to explore the relationship between the customer's risk aversion and its relationship with brand loyalty and to test empirically whether this relationship is mediated by brand trust and brand affect.

A randomly selected sample of Austrian mobile phone users was drawn. Their risk aversion, two forms of loyalty (attitudinal and repurchase loyalty), brand trust and brand affect have been measured with existing and tested scales. The hypothesized model has been tested using PLS (Partial least squares).

Customer's risk aversion is significantly related to the two forms of loyalty (attitudinal loyalty and brand loyalty). When brand affect and brand trust are introduced into the model, the previously highly significant relationship between domain‐specific risk aversion and attitudinal loyalty becomes insignificant and the risk aversion‐repurchase relationship becomes much weaker, while risk aversion strongly influences brand trust and brand affect.

The findings are limited to mobile phone users. The generalisation of the results could be extended by broadening the list of products, for example with other durable products and services in which brand affect and brand trust may be even more important in developing brand loyalty.

This paper explains why certain customers have more trust and experience more affect than others and how this is related to loyalty. Hence, marketers can increase brand loyalty by targeting more risk aversive customers.

From a theoretical point of view the results of this study illuminate the relationship between enduring individual differences and important brand related constructs. From a practical point of view, they explain why certain customers have more trust and experience more affect than others. It is hypothesized and demonstrated empirically that risk aversion is also related to loyalty via brand trust and brand affect.

This paper aims to examine the critical role played by cultural flow in fostering successful expatriate cross-border transitions.

The authors develop and test a model on the interplay among cultural intelligence, organizational position level, cultural flow direction and expatriate adaptation, using a data set of 387 expatriate on cross-border transitions along the Belt & Road area.

The authors find that both organizational position level and cultural flow moderate the relationship between cultural intelligence and expatriate adaptation, whereby the relationship is contingent on the interaction of organizational position status and assignment directions between high power distance and low power distance host environments.

Previous research has shown that higher levels of cultural intelligence are positively related to better expatriate adaptation. However, there is a lack of research on the effect of position difference and cultural flow on such relationship. Our study is among the first to examine how the interaction between cultural flow and organizational position level influences the cultural intelligence (CI) and cultural adjustment relationship in cross-cultural transitions.

Fungus-resistant grape varieties (FRGVs) are the key to more environment-friendly wine growing. This paper aims to examine whether German consumers are willing to buy environment-friendly wines. The study focuses on reducing the amount of fungicides applied and the improvement of the carbon footprint, which are both related to the FRGVs . Furthermore, a cluster analysis leads to more insights into the consumer groups that are open to environment-friendly wine.

A choice experiment was conducted among 1,500 German wine drinkers with the following attributes: “reduction of pesticides”, “reduction of carbon emissions”,“familiarity with the grape variety”,“organic certification”, the slogan “better for the environment” and“price”. The individual-level, part-worth utilities were estimated using the Hierarchical Bayes method. The Ward’s method was used to cluster the individual-level, part-worth utilities. The participants’ wine involvement and environmentalism are used to further analyse the sample.

The most important attribute is “price”, followed by the “familiarity with the grape variety” and the “reduction of pesticides” and of “carbon emissions”. The least important attribute is “better for the environment”. The cluster analysis results in three clusters: the green-minded, the traditionalists and the price-minded.

The insights about the consumer acceptance of environment-friendly wines can be used to market these wines more effectively to consumers.

This is the first study that combines a choice experiment with attributes that are derived from the benefits of fungus-resistant grape varieties.