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The purpose of this paper is to propose a re‐orientation of the way the concept of sustainability is dealt with in relation to information systems, positioning human behaviour and the processing of knowledge at the centre of the concept.

The concept of sustainability of knowledge (SoK), which refers to processes that govern knowledge, is employed to define sustainable information systems (SIS). Following this definition, knowledge aspects are employed to tackle the notion of sustainability. The sustainability approach presented in this paper is then translated into requirements needed for designing a SIS.

Three knowledge aspects are found to be relevant for the design of SIS: adaptability, offloading and knowledge evaluation. The service oriented‐based architecture (SOA) seems to be appropriate to support the proposed approach.

The conceptual approach proposed need to be evaluated by case studies to be performed in different organizations.

A knowledge based perspective is proposed to re‐orient the notion of sustainability. Moreover, an SOA architecture is used to design a system based on the proposed approach.

This paper aims to present a classification of approaches toward knowledge claim evaluation (KCE), which is the process of evaluating and testing knowledge claims in organizations, and to position KCE as a fundamental research issue for KM.

The paper draws from a range of KM theories in the academic literature and reviews the role of KCE. Concepts and principles from epistemology provide the basis for the analysis and classification of KCE approaches. The paper's particular focus is on KCE in innovation. Furthermore, practical examples illustrate the working of KCE.

KCE is a neglected process in KM theories. The conceptual underpinnings of KCE in KM theories are insufficient and empirical studies are lacking. The paper identifies three approaches towards KCE from the literature. The proposed classification shows that KCE can be dealt with in various ways, and that an understanding concerning the practical workings, the contextual factors and effects of KCE can yield fruitful advances in KM theory and organizational practice.

The literature review is based on a pre‐defined choice of KM theories in KM literature, whereas alternative selection criteria may be possible.

KCE is a topic that is under‐exposed in the KM literature. The authors show that multiple approaches toward KCE can be identified and that KCE can be very relevant for organizations and KM theory and practice.

Based on a systematic literature review, requirements on a PPMS are identified in order to derive concrete demands and design features for such a system by using quality function deployment (QFD). The purpose of this paper is to formulate a proposal for design recommendations toward a holistic, customer-oriented Process Performance Measurement System (PPMS).

A literature review is used to identify customer demands and design features that characterize a PPMS. To determine the critical design features of a customer-oriented solution, the QFD method is applied.

The paper confirms that there is currently no published concept for an integrated, holistic PPMS. Therefore it provides a first approach to the formulation of a design recommendation based on the customer requirements and design features. A literature-based weighting facilitates a first identification of critical design features. The identified conditions specify the context which can be regarded as a prerequisite for the application of the system.

As a result of the investigation, two main issues were identified, which restrict the complete development of a House-of-Quality matrix and therefore require further research: First, no reliable relationships between the customer requirements and design features could be derived from the conducted content analysis and second, no correlations between the identified design features could be detected.

The paper provides a design basis for specific application systems and their information requirement analyses. It can also serve as an evaluation basis for existing software products in the market.

The connection of a literature review with the QFD procedure transfers a consolidated state of PPMS research into an applicable design recommendation and therefore supports rigor and relevance of the research.