A number of studies relating to the impact of the Licensing Act 2003 have been described as either inconclusive or lacking implementation detail. This study, five years after the…
Abstract
A number of studies relating to the impact of the Licensing Act 2003 have been described as either inconclusive or lacking implementation detail. This study, five years after the introduction of the Act, adds to this body of research by assessing the implications for Preston, England's newest city. Through interviews with police officers, licence holders and paramedics, it concentrates on how the Act was implemented and outlines the changes that have occurred. In essence, it shows how consumers are more likely to ‘pre‐load’ prior to leaving home, how drinking and associated crime patterns have been extended into the early hours of the morning, and how incidents of alcohol‐related crime have reduced.
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Milgen Sánchez-Villegas, Lizeth Reyes-Ruiz, Laura K. Taylor, Natalia Andrea Pérez-Ruíz and Farid Alejandro Carmona-Alvarado
Colombia presents with one of the largest armed conflicts in the world. Children exposed directly or indirectly to armed conflicts live the emotional footprints left by war. This…
Abstract
Purpose
Colombia presents with one of the largest armed conflicts in the world. Children exposed directly or indirectly to armed conflicts live the emotional footprints left by war. This paper aims to identify mental health problems among children survivors of Colombia’s armed conflict and associated factors.
Design/methodology/approach
A cross-sectional study with (n = 80) children aged 7 to 11 years (M = 9.8 years; SD = 1.4) was conducted using the Child Behavior Checklist, Family APGAR and MOS social support survey adaptation to children. Linear regression analyses were also performed with emotional and behavioral problems as the outcomes and related factors as the predictors.
Findings
Clinical levels of emotional and behavioral problems were found in 56.3% of children. Internalizing problems (63.7%) were more common than externalizing problems (51.2%). Older children had greater emotional problems at the trend level, and those with higher functioning families had lower emotional problems. Children with higher perceived social support had lower behavior problems at the trend level.
Research limitations/implications
This study includes a sample facing multiple risks and uses a holistic approach to consider family and social resources that may support children who are survivors of the armed conflict in Colombia. These results provide a foundation for future promotion and prevention programs related to children’s mental health problems to support peacebuilding within the framework of the Colombian post-conflict process.
Originality/value
To the best of authors’ knowledge, this is the first study to collect empirical data on the mental health of children survivors of Colombia’s armed conflict focused in the Atlantic Department.
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Katherine Braun Galvão Bueno Sresnewsky, Angela Satiko Yojo, Andres Rodriguez Veloso and Laura Torresi
Luxury companies have expanded globally, but little attention is given to the difficulties associated with expansion to culturally different countries, especially when focusing on…
Abstract
Purpose
Luxury companies have expanded globally, but little attention is given to the difficulties associated with expansion to culturally different countries, especially when focusing on training salespeople in rapport-building behaviors. To address this discussion, we answer these research questions: (1) Does the luxury fashion brand country of origin affect the rapport-building strategies of salespeople?; (2) How do luxury fashion employees classify customers from collectivistic cultures with emerging economies, such as that in Brazil?; and (3) What are the rapport-building strategies used by these salespeople for each of these luxury fashion customer segments?
Design/methodology/approach
The authors conducted in-depth interviews with salespeople, managers and team supervisors from four global luxury retailers from Britain, France and Italy that operate in Brazil. In total, the authors interviewed 20 employees with an average of greater than 7 years of experience in luxury sales. The authors based their analysis on a theoretically generated coding guide and content analysis theories.
Findings
When expanding to culturally different countries, retail companies should adopt glocal strategies, especially when luxury is involved and when customers demand exclusive attention from companies. Additionally, the authors suggest that the effectiveness of rapport building strategies is culturally dependent and should be adapted to the microlevel, especially for continental countries that are culturally diverse.
Research limitations/implications
This is employee-view research, with no inputs from customers or corporate managers. Luxury fashion brand stores did not grant permission for official research within their employees nor the observation of their customers during in-store interactions. Researchers interviewed employees as individual professionals, and their identities will remain anonymous.
Practical implications
When expanding to culturally different countries, luxury retailers should give special attention to the adaption of sales strategies, training and sales guidelines.
Originality/value
This study focuses on customer-employee rapport from the company's perspective.
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Marybeth Gasman and Laura W. Perna
In this chapter, we consider the lessons that may be learned from Historically Black Colleges and Universities (HBCUs) about how to promote degree attainment for African American…
Abstract
In this chapter, we consider the lessons that may be learned from Historically Black Colleges and Universities (HBCUs) about how to promote degree attainment for African American women in STEM fields. Specifically, we examine the presence of African American women in the STEM fields, discuss the conventional wisdom on the preparation of STEM graduates, as well as the role that HBCUs play in promoting the success of African American women. We conclude with recommendations for improving the degree attainment of African American women in STEM fields.
Richard E. Bopp and Judyth Lessee
[1981 was proclaimed by the United Nations as the International Year of Disabled Persons. With the theme “Full Participation and Equality,” the IYDP sought both to promote total…
Abstract
[1981 was proclaimed by the United Nations as the International Year of Disabled Persons. With the theme “Full Participation and Equality,” the IYDP sought both to promote total participation of disabled persons in all aspects of life and to encourage society to help them function as integrated members of their communities. One purpose of proclaiming such a year, and one means of achieving its goals, is to inform and sensitize the public. The following bibliographies are presented with those purposes in mind.
Florian Haumer, Laura Schlicker, Paul Clemens Murschetz and Castulus Kolo
This study strives to improve one’s understanding of tailored messaging as an organizational communication strategy that amplifies processes of organizational change at an…
Abstract
Purpose
This study strives to improve one’s understanding of tailored messaging as an organizational communication strategy that amplifies processes of organizational change at an individual level of personality traits.
Design/methodology/approach
A scientific experiment was conducted to test the effects of tailored messages on self-reported employee engagement during an organizational change process.
Findings
The results show that tailored messaging improves employee engagement for change when messages fit the specific needs of different personality types. Conversely, message tailoring can lower employee engagement when messages do not match personality types. Further, message tailoring has different impacts at different stages of a change project.
Research limitations/implications
An employee's ability to change as a function of his professional skill set as well as the project type (e.g. digital transformation project, post-merger integration project, leadership change project) should not be neglected in an overall model that aims to explain the success factors of change management.
Practical implications
Obviously, proper targeting, timing, as well as the implementation of a valid, legal and feasible method for identifying an employee's personality as well as other individual characteristics are equally important and challenging to improve change management outcomes.
Originality/value
This study adds value to the discussion on the efficacy of message tailoring as a communication strategy for organizational change.
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Roberta Guglielmetti Mugion, Flaminia Musella, Laura Di Pietro and Martina Toni
The linkage between internal and external satisfaction is an understudied topic in the service field. This study aims to address this gap by proposing an original research model…
Abstract
Purpose
The linkage between internal and external satisfaction is an understudied topic in the service field. This study aims to address this gap by proposing an original research model, the service excellence chain (SEC), that connects the internal and external perspectives by conjoining performance-excellence models and the service-profit-chain approach. Theoretical assumptions and quantitative measures are proposed by using advanced statistical techniques.
Design/methodology/approach
The SEC is investigated through an empirical study in the healthcare sector, focusing on an Italian hospital and involving two of its core units. Qualitative and quantitative approaches were used. First, internal and external customer satisfaction were separately tested through structural equation modeling. The linkage between internal and external satisfaction is then proposed by mathematically defining a synthetic index, the internal and external customer satisfaction index (IEGSI), modeled through Bayesian networks (BNs) and object-oriented BNs to provide an overall measure able to predict organizational improvement.
Findings
The distinct measured models show good internal validity and adequate fit both for patients' and employees' perspectives. The IEGSI allows rigorously connecting internal and external satisfaction by developing conjoint scenarios for organizational improvement.
Originality/value
This study proposes the SEC model as an innovative way to connect internal and external satisfaction. The findings can be useful both for private and public organizations and may provide several useful insights for healthcare managers as well as for policy-makers in relation to developing strategies for improving service quality.
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The Library Association of Ireland issued last month the first number of An Leabharlann, their new official journal. The title, for those of us who do not speak the language of…
Abstract
The Library Association of Ireland issued last month the first number of An Leabharlann, their new official journal. The title, for those of us who do not speak the language of Erin, means The Library. It is an extremely interesting venture which will be followed by librarians on the mainland with sympathetic curiosity. In particular our readers would be interested in the first of a series of articles by Father Stephen J. Brown, S.J., on Book Selection. The worthy Father lectures on this subject at University College, Dublin, in the Library School. It is mainly concerned with what should not be selected, and deals in vigorous fashion with the menace of much of current published stuff. No doubt Father Brown will follow with something more constructive. Mr. T. E. Gay, Chairman of the Association, discusses the need for a survey of Irish libraries and their resources. We agree that it is necessary. The Net Books Agreement, the Council, Notes from the Provinces, and an article in Erse—which we honestly believe that most of our Irish friends can read—and an excellent broadcast talk on the Library and the Student by Miss Christina Keogh, the accomplished Librarian of the Irish Central Library, make up a quite attractive first number. A list of broadcast talks given by members of the Association is included.
Laura Berardi, Michele A. Rea and Giulia Bellante
The literature considers three main models of nonprofit sector structure and development: liberal, welfare partnership, and social democratic. This study analyzes the cases of…
Abstract
Purpose
The literature considers three main models of nonprofit sector structure and development: liberal, welfare partnership, and social democratic. This study analyzes the cases of Italian and Canadian nonprofit organizations (NPOs) that operate in two third-sector contexts, widely known as “hybrids.” In particular, we aim to verify whether some features of governance, leadership, and volunteer participation have impacts on the financial performances of selected Italian and Canadian NPOs.
Methodology/approach
Differences between the two studied nonprofit contexts influenced the sampling, the data collection, and the methods of analysis. Data on Italian and Canadian NPOs are analyzed both together and separately, using multiple regression models. Revenues, fund-raising and other grants from the general public, and program expenses are used as measurements of financial performance.
Findings
Our analysis demonstrates that some board characteristics, as well as volunteer participation and representation on the board, have impacts on the nonprofit financial performance. The characteristics of the CEO studied in this work are not significantly associated with the level of financial performance.
Research implications/limitations
This study has several important implications for research on board characteristics, CEO characteristics and volunteer management and governance, as well as implications for practitioners. The limitations of this study are related mostly to the different methods used for sampling NPOs and collecting data in the two different country contexts due to the different level of availability of data.
Originality/value
The past literature has not adequately examined the relationships among the board and CEO characteristics, the role of volunteers in governance and financial performance.