Laura A. Book and Sarah Tanford
The purpose of this paper is to develop a scale to measure normative and informational influence in online traveler reviews.
Abstract
Purpose
The purpose of this paper is to develop a scale to measure normative and informational influence in online traveler reviews.
Design/methodology/approach
Through proper scale development techniques and a two-sample validation process, the resulting 2-factor, 11-item scale yields a valid and reliable measure of social influence.
Findings
The resultant scale provides a tool for researchers to investigate the process whereby different characteristics of online reviews influence travel decisions.
Originality/value
Customer reviews are prevalent and powerful sources of influence on travel decisions. However, it is unclear how social influence manifests in today’s online purchasing environment. For several decades, the domain of social influence has played an important role in the advancements of consumer behavior and hospitality/tourism research. In particular, normative and informational influences are applicable, since online reviews contain numerous informational and normative cues. These principles were formulated under much different conditions than today’s purchasing environment. This research provides a way to measure normative and informational influence in the online review environment, thus enhancing the understanding of how reviews influence purchase decisions.
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Jaimi Garlington, Cass Shum, Gloria Wong-Padoongpatt and Laura Book
Racial code-switching is an impression management behavior for people to blend into social and professional situations by adhering to norms outside their own. Drawing on the…
Abstract
Purpose
Racial code-switching is an impression management behavior for people to blend into social and professional situations by adhering to norms outside their own. Drawing on the identity threat perspective, this study aims to examine the harmful effects of racial code-switching on employee psychological depression and hospitality industry turnover intentions.
Design/methodology/approach
The current study used a two-wave time-lagged survey of 286 restaurant frontline employees. Participants were asked to rate their racial code-switching, identity threat and shame in the first survey. Participants reported their depression and industry turnover intention in the second survey one week later.
Findings
The results showed that employees that engaged in racial code-switching had higher intentions to leave the hospitality industry via the sequential mediating roles of identity threat, shame and depression.
Practical implications
The findings provide practical implications on how hospitality practitioners can foster employee authenticity and tenure by evaluating impression management strategies. This paper provides a discussion, suggestions and future research directions on how to take sustainable actions toward diversity, equity, inclusion, justice and belonging.
Originality/value
Although racial code-switching is a common behavioral strategy for whites and people of color, research on racial code-switching in the hospitality industry is limited. This study is among the first to examine racial code-switching’s health and career consequences.
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Maria Hvid Dille and Mie Plotnikof
While recent theoretical discussions around discourse–material relationality have facilitated important conceptual and analytical advancements within the broader field of CMS…
Abstract
Purpose
While recent theoretical discussions around discourse–material relationality have facilitated important conceptual and analytical advancements within the broader field of CMS, less progress has been made methodologically with regard to innovating empirical methods and data modes. Therefore, the purpose of this article is to contribute to strengthening the methodological focus in the literature when grappling with the relationality of discourse–materiality and co-constitution. This includes a method-retooling framework inspired by new materialism.
Design/methodology/approach
In this article, the authors engage at the methodological level by developing a method-retooling framework that combines insights from organizational discourse studies and new materialist thinking. This framework enables a retooling of existing methods to become sensitive to multimodality and offers two concrete examples that were developed during fieldwork for a multi-sited and multi-method case study in 2018.
Findings
Based on the framework for retooling methods for multimodality, two illustrations are offered. These include retooling interviews by employing multimodal vignettes and retooling observations by using multimodal mappings. They are unfolded and discussed regarding their appropriation of discourse–material relationality.
Originality/value
This paper includes original research and method developments – adding a critical focus on the methodological aspects and potential advancements that are necessary in the wake of the ongoing debates around discourse–materiality across CMS and specifically within studies of organizational discourse and CCO. By suggesting a framework, the authors stimulate methodological explorations and contribute to furthering method developments that are equal to the rich conceptual progress made within the field.
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This paper aims to engage with the cinematic history of Australian education by examining the historical representation of secondary schools in two Australian feature films of the…
Abstract
This paper aims to engage with the cinematic history of Australian education by examining the historical representation of secondary schools in two Australian feature films of the 1970s: Picnic at Hanging Rock (Weir, 1975) and The Getting of Wisdom (Beresford, 1977). By what narrative strategies, metaphors and understandings were Australian high schools encoded into images and how might these interpretations differ from written accounts of the secondary schools? The discussion focuses on the social and material worlds of the schools. It reflects on the types of education depicted and the characterisations of teachers and students, including consideration of gender, class, and sexualities. The paper asks: what was the historical understanding of secondary schools that made them so attractive for cinematic explorations of Australian national identity in the 1970s?
Children's Book Week, which occurs during the last week of November, was first inspired by a speech delivered by E.W. Mumford of the Penn Publishing Company at the American…
Abstract
Children's Book Week, which occurs during the last week of November, was first inspired by a speech delivered by E.W. Mumford of the Penn Publishing Company at the American Booksellers Association (ABA) annual convention in 1912. Mumford regarded reading as an act of habituation. He said that a child raised on trashy novels will grow up to read such fare, but that a child instilled with a taste for better books will ultimately develop mature and catholic reading interests.
In this chapter, Andrea Óhidy provides an overview of some central issues of the book. First, she shows the similarities in the challenges to increase the participation and…
Abstract
In this chapter, Andrea Óhidy provides an overview of some central issues of the book. First, she shows the similarities in the challenges to increase the participation and success of Roma people in education and lifelong learning in the selected European countries; then, she discusses their policies and support programmes, which, on the one hand, try to improve the social situation of the Roma while promoting minority language and culture, on the other hand. She finds the reason for their similarities regarding the wording, defining and communicating and also concerning the main ideas and concrete projects for possible solutions, in the Roma inclusion policy of the European Union in the frame of the Open Method of Coordination, which has been introduced within the Lisbon Strategy, linked to the idea of lifelong learning. She considers the realisation of these policy measures at national, regional and local levels to have shown only unsatisfactory results until now.
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In the 1980s, as the United States encountered international economic and technological challenges, the very ability of the American educational system to produce a competitive…
Abstract
In the 1980s, as the United States encountered international economic and technological challenges, the very ability of the American educational system to produce a competitive labor force, able to learn and solve problems, was questioned. During this past decade, renewed concern about educational quality in the United States motivated over one hundred reports analyzing the shortcomings in our system of education and endorsing reform. All of the principal curriculum areas have been reviewed in this process; moreover, science education has been deemed particularly deficient. Major reports sponsored by the National Science Foundation (NSF) and the American Association for the Advancement of Science (AAAS) recommend both content revision of science courses and methodological changes in the way science is presented throughout the elementary and secondary grades.
Michele Hilton Boon and Vivian Howard
Analyzes selected Canadian public libraries' holdings of young adult fiction with gay, lesbian, bisexual and/or transgender content published between 1998 and 2002 in order to…
Abstract
Analyzes selected Canadian public libraries' holdings of young adult fiction with gay, lesbian, bisexual and/or transgender content published between 1998 and 2002 in order to measure access to such fiction and to determine whether any evidence of bias on the part of selectors exists. Identifies 35 titles published between 1998 and 2002, a slight decrease from the previous five‐year period. These titles attracted 34 percent fewer reviews per title as compared to a randomly selected control group of non‐lesbian/gay/bisexual/transgender fiction for teens (LGBT) titles. On average, in the nine Canadian public libraries studied, significantly fewer copies of each LGBT title were held, as compared to the list of control titles. Without further investigation, the paper could not conclude whether this difference constitutes evidence of significant bias on the part of selectors. However, the data do show that certain libraries are significantly more likely to purchase the control titles that the LGBT titles, and that access to these titles varies according to one's location in Canada.