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Article
Publication date: 2 December 2019

Laura A. Book and Sarah Tanford

The purpose of this paper is to develop a scale to measure normative and informational influence in online traveler reviews.

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Abstract

Purpose

The purpose of this paper is to develop a scale to measure normative and informational influence in online traveler reviews.

Design/methodology/approach

Through proper scale development techniques and a two-sample validation process, the resulting 2-factor, 11-item scale yields a valid and reliable measure of social influence.

Findings

The resultant scale provides a tool for researchers to investigate the process whereby different characteristics of online reviews influence travel decisions.

Originality/value

Customer reviews are prevalent and powerful sources of influence on travel decisions. However, it is unclear how social influence manifests in today’s online purchasing environment. For several decades, the domain of social influence has played an important role in the advancements of consumer behavior and hospitality/tourism research. In particular, normative and informational influences are applicable, since online reviews contain numerous informational and normative cues. These principles were formulated under much different conditions than today’s purchasing environment. This research provides a way to measure normative and informational influence in the online review environment, thus enhancing the understanding of how reviews influence purchase decisions.

Details

Journal of Hospitality and Tourism Insights, vol. 3 no. 1
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 3 July 2023

Jaimi Garlington, Cass Shum, Gloria Wong-Padoongpatt and Laura Book

Racial code-switching is an impression management behavior for people to blend into social and professional situations by adhering to norms outside their own. Drawing on the…

785

Abstract

Purpose

Racial code-switching is an impression management behavior for people to blend into social and professional situations by adhering to norms outside their own. Drawing on the identity threat perspective, this study aims to examine the harmful effects of racial code-switching on employee psychological depression and hospitality industry turnover intentions.

Design/methodology/approach

The current study used a two-wave time-lagged survey of 286 restaurant frontline employees. Participants were asked to rate their racial code-switching, identity threat and shame in the first survey. Participants reported their depression and industry turnover intention in the second survey one week later.

Findings

The results showed that employees that engaged in racial code-switching had higher intentions to leave the hospitality industry via the sequential mediating roles of identity threat, shame and depression.

Practical implications

The findings provide practical implications on how hospitality practitioners can foster employee authenticity and tenure by evaluating impression management strategies. This paper provides a discussion, suggestions and future research directions on how to take sustainable actions toward diversity, equity, inclusion, justice and belonging.

Originality/value

Although racial code-switching is a common behavioral strategy for whites and people of color, research on racial code-switching in the hospitality industry is limited. This study is among the first to examine racial code-switching’s health and career consequences.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 11
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 26 June 2020

Maria Hvid Dille and Mie Plotnikof

While recent theoretical discussions around discourse–material relationality have facilitated important conceptual and analytical advancements within the broader field of CMS…

483

Abstract

Purpose

While recent theoretical discussions around discourse–material relationality have facilitated important conceptual and analytical advancements within the broader field of CMS, less progress has been made methodologically with regard to innovating empirical methods and data modes. Therefore, the purpose of this article is to contribute to strengthening the methodological focus in the literature when grappling with the relationality of discourse–materiality and co-constitution. This includes a method-retooling framework inspired by new materialism.

Design/methodology/approach

In this article, the authors engage at the methodological level by developing a method-retooling framework that combines insights from organizational discourse studies and new materialist thinking. This framework enables a retooling of existing methods to become sensitive to multimodality and offers two concrete examples that were developed during fieldwork for a multi-sited and multi-method case study in 2018.

Findings

Based on the framework for retooling methods for multimodality, two illustrations are offered. These include retooling interviews by employing multimodal vignettes and retooling observations by using multimodal mappings. They are unfolded and discussed regarding their appropriation of discourse–material relationality.

Originality/value

This paper includes original research and method developments – adding a critical focus on the methodological aspects and potential advancements that are necessary in the wake of the ongoing debates around discourse–materiality across CMS and specifically within studies of organizational discourse and CCO. By suggesting a framework, the authors stimulate methodological explorations and contribute to furthering method developments that are equal to the rich conceptual progress made within the field.

Details

Qualitative Research in Organizations and Management: An International Journal, vol. 15 no. 4
Type: Research Article
ISSN: 1746-5648

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Article
Publication date: 24 June 2006

Josephine May

This paper aims to engage with the cinematic history of Australian education by examining the historical representation of secondary schools in two Australian feature films of the…

241

Abstract

This paper aims to engage with the cinematic history of Australian education by examining the historical representation of secondary schools in two Australian feature films of the 1970s: Picnic at Hanging Rock (Weir, 1975) and The Getting of Wisdom (Beresford, 1977). By what narrative strategies, metaphors and understandings were Australian high schools encoded into images and how might these interpretations differ from written accounts of the secondary schools? The discussion focuses on the social and material worlds of the schools. It reflects on the types of education depicted and the characterisations of teachers and students, including consideration of gender, class, and sexualities. The paper asks: what was the historical understanding of secondary schools that made them so attractive for cinematic explorations of Australian national identity in the 1970s?

Details

History of Education Review, vol. 35 no. 1
Type: Research Article
ISSN: 0819-8691

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Article
Publication date: 1 April 1986

Charles B. Thurston

Children's Book Week, which occurs during the last week of November, was first inspired by a speech delivered by E.W. Mumford of the Penn Publishing Company at the American…

65

Abstract

Children's Book Week, which occurs during the last week of November, was first inspired by a speech delivered by E.W. Mumford of the Penn Publishing Company at the American Booksellers Association (ABA) annual convention in 1912. Mumford regarded reading as an act of habituation. He said that a child raised on trashy novels will grow up to read such fare, but that a child instilled with a taste for better books will ultimately develop mature and catholic reading interests.

Details

Reference Services Review, vol. 14 no. 4
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 30 September 2019

Andrea Óhidy

In this chapter, Andrea Óhidy provides an overview of some central issues of the book. First, she shows the similarities in the challenges to increase the participation and…

Abstract

In this chapter, Andrea Óhidy provides an overview of some central issues of the book. First, she shows the similarities in the challenges to increase the participation and success of Roma people in education and lifelong learning in the selected European countries; then, she discusses their policies and support programmes, which, on the one hand, try to improve the social situation of the Roma while promoting minority language and culture, on the other hand. She finds the reason for their similarities regarding the wording, defining and communicating and also concerning the main ideas and concrete projects for possible solutions, in the Roma inclusion policy of the European Union in the frame of the Open Method of Coordination, which has been introduced within the Lisbon Strategy, linked to the idea of lifelong learning. She considers the realisation of these policy measures at national, regional and local levels to have shown only unsatisfactory results until now.

Details

Lifelong Learning and the Roma Minority in Central and Eastern Europe
Type: Book
ISBN: 978-1-83867-260-7

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Book part
Publication date: 23 June 2022

Kelly Kolodny and Mary-Lou Breitborde

Abstract

Details

Teacher Preparation in the United States
Type: Book
ISBN: 978-1-80071-688-9

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Article
Publication date: 1 April 2003

Tony Cawkell

252

Abstract

Details

Journal of Documentation, vol. 59 no. 2
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 1 January 1992

Virginia Nordstrom

In the 1980s, as the United States encountered international economic and technological challenges, the very ability of the American educational system to produce a competitive…

223

Abstract

In the 1980s, as the United States encountered international economic and technological challenges, the very ability of the American educational system to produce a competitive labor force, able to learn and solve problems, was questioned. During this past decade, renewed concern about educational quality in the United States motivated over one hundred reports analyzing the shortcomings in our system of education and endorsing reform. All of the principal curriculum areas have been reviewed in this process; moreover, science education has been deemed particularly deficient. Major reports sponsored by the National Science Foundation (NSF) and the American Association for the Advancement of Science (AAAS) recommend both content revision of science courses and methodological changes in the way science is presented throughout the elementary and secondary grades.

Details

Reference Services Review, vol. 20 no. 1
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 September 2004

Michele Hilton Boon and Vivian Howard

Analyzes selected Canadian public libraries' holdings of young adult fiction with gay, lesbian, bisexual and/or transgender content published between 1998 and 2002 in order to…

2424

Abstract

Analyzes selected Canadian public libraries' holdings of young adult fiction with gay, lesbian, bisexual and/or transgender content published between 1998 and 2002 in order to measure access to such fiction and to determine whether any evidence of bias on the part of selectors exists. Identifies 35 titles published between 1998 and 2002, a slight decrease from the previous five‐year period. These titles attracted 34 percent fewer reviews per title as compared to a randomly selected control group of non‐lesbian/gay/bisexual/transgender fiction for teens (LGBT) titles. On average, in the nine Canadian public libraries studied, significantly fewer copies of each LGBT title were held, as compared to the list of control titles. Without further investigation, the paper could not conclude whether this difference constitutes evidence of significant bias on the part of selectors. However, the data do show that certain libraries are significantly more likely to purchase the control titles that the LGBT titles, and that access to these titles varies according to one's location in Canada.

Details

Collection Building, vol. 23 no. 3
Type: Research Article
ISSN: 0160-4953

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