Service track records can help customers and analysts evaluate a company's products as well as its value. The author shows how most corporations can be held accountable for their…
Abstract
Service track records can help customers and analysts evaluate a company's products as well as its value. The author shows how most corporations can be held accountable for their level of service quality.
Nancy J. Adler and Joyce S. Osland
Whereas most societal commentators continue to review the historical patterns of men’s leadership in search of models for 21st-century success, few have begun to recognize, let…
Abstract
Whereas most societal commentators continue to review the historical patterns of men’s leadership in search of models for 21st-century success, few have begun to recognize, let alone appreciate, the equivalent patterns of women’s leadership and the future contributions that women could potentially make as leaders. What could and are women bringing to society as global leaders? Why at this moment in history is there such a marked increase in the number of women leaders? Are we entering an era in which both male and female leaders will shape history, both symbolically and in reality? And if so, will we discover that women, on average, lead in different ways than men, or will we learn that role (global leader) explains more than gender? This chapter reveals the accelerating trends of women joining men in senior leadership positions, establishes the relationship of women leaders to our overall understanding of global leadership, and sets forth an agenda to accomplish much needed research and understanding.
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Barbara Simpson Darden and Betty K. Turock
For over two decades, we have known from melding fertility and immigration data, that the population of the United States would become steadily more diverse. Throughout the 1990s…
Abstract
For over two decades, we have known from melding fertility and immigration data, that the population of the United States would become steadily more diverse. Throughout the 1990s it was reported that one in four persons in the nation was a minority. By the time we entered the new millennium, that figure increased to one in three. Now it is predicted that in the year 2030, the emerging majority of Americans will be people of color. No matter the type of library or information agency, in this century all will face the challenge of providing service to population within the context of an entirely new order of pluralism.
Complexity science may be described as a feminine science because it demands holistic thinking, something that women are generally better at than men. A total of 50 women leaders…
Abstract
Complexity science may be described as a feminine science because it demands holistic thinking, something that women are generally better at than men. A total of 50 women leaders in the USA, Canada, Australia, and the UK were interviewed, women who displayed what is called “third possibility leadership”, that is they were able to hold masculine and feminine values and behaviors in dynamic balance. Finds that they displayed characteristics in common: they were “paradoxical”, they gathered people together, they were “wholistic” thinkers, and they displayed well‐developed “relational intelligence”. Although they were effective leaders, their style of leadership was often invisible, and even demeaned, for socio‐cultural reasons.