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Article
Publication date: 18 November 2013

Carol Kochan and Lars Leon

This paper seeks to evaluate the impact of the Group Interlibrary Loan Best Practices instituted by the Greater Western Library Alliance (GWLA) Libraries in 2002 and to examine…

1039

Abstract

Purpose

This paper seeks to evaluate the impact of the Group Interlibrary Loan Best Practices instituted by the Greater Western Library Alliance (GWLA) Libraries in 2002 and to examine whether these best practices are still viable today. The authors aims to provide an updated discussion on current best practices in both GWLA and other highly effective library consortia.

Design/methodology/approach

The authors use a case study approach to identify areas where interlibrary loan best practices have improved service amongst the GWLA Libraries. In addition, the practices of other high performing consortia are included to further the discussion.

Findings

The GWLA Libraries found that the best practices implemented in 2002 improved service by decreasing turnaround time and increasing patron access to alternate format types. Other library consortia are also using similar group best practices that improve resource sharing.

Research limitations/implications

This article focuses mostly on the beneficial outcomes of the best practices and limits discussion of the problems and pitfalls encountered.

Originality/value

Readers will gain an understanding of how instituting group best practices can improve interlibrary loan service and recognize the benefit of library groups.

Details

Interlending & Document Supply, vol. 41 no. 4
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 1 March 2004

Lars E. Leon

Understanding challenges like restrictive licenses, fees to recover costs that price information out of reach of some patrons, and high shipping costs help libraries provide focus…

560

Abstract

Understanding challenges like restrictive licenses, fees to recover costs that price information out of reach of some patrons, and high shipping costs help libraries provide focus on what needs to be researched to make improvements. Successful tools to facilitate resource sharing such as the power of groups, ability to easily discover holdings and transmit interlibrary loan requests in efficient methods using standards all contribute to improved resource sharing. This should eventually help improve resource sharing for libraries in Kansas and in Bulgaria even if they do not necessarily need to exchange information to meet the needs of their local patrons.

Details

Interlending & Document Supply, vol. 32 no. 1
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 1 October 2005

Georgios I. Zekos

Globalisation is generally defined as the “denationalisation of clusters of political, economic, and social activities” that destabilize the ability of the sovereign State to…

2732

Abstract

Globalisation is generally defined as the “denationalisation of clusters of political, economic, and social activities” that destabilize the ability of the sovereign State to control activities on its territory, due to the rising need to find solutions for universal problems, like the pollution of the environment, on an international level. Globalisation is a complex, forceful legal and social process that take place within an integrated whole with out regard to geographical boundaries. Globalisation thus differs from international activities, which arise between and among States, and it differs from multinational activities that occur in more than one nation‐State. This does not mean that countries are not involved in the sociolegal dynamics that those transboundary process trigger. In a sense, the movements triggered by global processes promote greater economic interdependence among countries. Globalisation can be traced back to the depression preceding World War II and globalisation at that time included spreading of the capitalist economic system as a means of getting access to extended markets. The first step was to create sufficient export surplus to maintain full employment in the capitalist world and secondly establishing a globalized economy where the planet would be united in peace and wealth. The idea of interdependence among quite separate and distinct countries is a very important part of talks on globalisation and a significant side of today’s global political economy.

Details

Managerial Law, vol. 47 no. 5
Type: Research Article
ISSN: 0309-0558

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Article
Publication date: 25 May 2012

Lars Leon and Nancy Kress

This paper is the result of a small cost study of resource sharing services in 23 North American libraries. Its aim is to discuss trends that have affected resource sharing costs…

1733

Abstract

Purpose

This paper is the result of a small cost study of resource sharing services in 23 North American libraries. Its aim is to discuss trends that have affected resource sharing costs since the last comprehensive study.

Design/methodology/approach

Selected libraries were approached for this phase of study. A pilot phase helped to clarify the cost and service definitions and revise the database which served as the data collection instrument.

Findings

Immediate access to electronic items at point of use has resulted in user demand for faster turnaround for physical materials. This in turn has led to increased costs for ILL technology and shipping. Costs have decreased but continue to show a noticeable disparity between ILL borrowing and lending. The data also clearly support the perception that patron initiated Circ-to-Circ module requests have a lower per transaction cost than traditional ILL.

Originality/value

Libraries have been relying on cost data that is now almost ten years old. While this study is small, the data provide an updated benchmark to assist libraries in making effective decisions regarding resource sharing. The study illustrates a range of costs which reinforce the need for libraries to investigate their own average costs to optimize decision making.

Details

Interlending & Document Supply, vol. 40 no. 2
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 16 February 2015

Micquel Little and Lars Leon

This study aims to combine the patron perception of the interlibrary loan services offered in three libraries: an ARL campus, a small private liberal arts campus, and a large…

664

Abstract

Purpose

This study aims to combine the patron perception of the interlibrary loan services offered in three libraries: an ARL campus, a small private liberal arts campus, and a large state public library. The goal was to have a vehicle for gathering both satisfaction and value information for each of the services provided by a resource-sharing operation to cross-analyze patron perceptions, satisfaction and value placed on resource sharing at each institution.

Design/methodology/approach

A survey was created to gather the information desired, and it was designed to be completed in less than 15 minutes. The survey wording was adjusted depending on the individual participating organization to provide appropriate text for the local patrons. However, the basic content was similar for each library. The survey included an optional field where the patron could enter their name to allow follow-up as desired. It also included an open question to capture anything else the previous questions did not.

Findings

This case studies finding include recognition of recurring features found valuable to library patrons utilizing all three institutions: access, speed and people. Each library was able to identify areas of strength and areas to improve upon within their services. Each library also gained insight into their patrons’ perceptions of the resource-sharing services offered. This insight is being used for further assessment studies, as well as to implement changes on each local campus.

Originality/value

This study provides insight and data into resource-sharing assessment as related to patron value. As the literature review shows, no studies of this kind have been done recently or across the institutions included: small private academic, large research academic or large public library.

Details

Interlending & Document Supply, vol. 43 no. 1
Type: Research Article
ISSN: 0264-1615

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Available. Content available
Article
Publication date: 18 November 2013

Mary Hollerich

171

Abstract

Details

Interlending & Document Supply, vol. 41 no. 4
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 1 September 2005

Mary E. Jackson

To provide a regular update on matters of interest to the interlending and document supply (ILDS) community.

709

Abstract

Purpose

To provide a regular update on matters of interest to the interlending and document supply (ILDS) community.

Design/methodology/approach

Informal.

Findings

That there is a varied response to the impact of big deals on document supply.

Originality/value

Insights from senior practitioners in the USA and comment by a prominent player in the area.

Details

Interlending & Document Supply, vol. 33 no. 3
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 1 May 1998

Brian H. Kleiner

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence…

5446

Abstract

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence down into manageable chunks, covering: age discrimination in the workplace; discrimination against African‐Americans; sex discrimination in the workplace; same sex sexual harassment; how to investigate and prove disability discrimination; sexual harassment in the military; when the main US job‐discrimination law applies to small companies; how to investigate and prove racial discrimination; developments concerning race discrimination in the workplace; developments concerning the Equal Pay Act; developments concerning discrimination against workers with HIV or AIDS; developments concerning discrimination based on refusal of family care leave; developments concerning discrimination against gay or lesbian employees; developments concerning discrimination based on colour; how to investigate and prove discrimination concerning based on colour; developments concerning the Equal Pay Act; using statistics in employment discrimination cases; race discrimination in the workplace; developments concerning gender discrimination in the workplace; discrimination in Japanese organizations in America; discrimination in the entertainment industry; discrimination in the utility industry; understanding and effectively managing national origin discrimination; how to investigate and prove hiring discrimination based on colour; and, finally, how to investigate sexual harassment in the workplace.

Details

Equal Opportunities International, vol. 17 no. 3/4/5
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 April 2004

Terceira A. Berdahl and Helen A. Moore

Purpose: to explore the experiences of employees in a local bank merger in the United States and examine the concept of job exit queues. We introduce the concept of a job exit…

1256

Abstract

Purpose: to explore the experiences of employees in a local bank merger in the United States and examine the concept of job exit queues. We introduce the concept of a job exit queue, which describes how workers position themselves or are positioned by employers to leave jobs and enter new jobs following the announcement of a corporate merger. Design/methodology/approach: Qualitative interviews with mid‐ level managers, technical specialists and low status workers during the sale and merger process were conducted and coded thematically. We explore: (1) how workers and managers describe the job search as an “opportunity” or as a recurring cycle of low‐wage, high‐turnover work and (2) how severance packages structure the job exit queue to meet corporate needs. Findings: The role of severance pay is pivotal in understanding women’s and men’s job relations to job exit queues. We conclude that employers create job exit queues, placing low status workers and mid‐level women managers with less formal education at a disadvantage in reemployment. Value: This paper contributes a new concept “job exit queue” to the research and theory on work place diversity, gender inequality, and queuing theories.

Details

Equal Opportunities International, vol. 23 no. 3/4/5
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 June 2005

Chenchuramaiah Bathala

Migration is defined as movement of people, especially of whole groups, from one place, region, or country to an other, particularly with the intention of making permanent…

1280

Abstract

Migration is defined as movement of people, especially of whole groups, from one place, region, or country to an other, particularly with the intention of making permanent settlement in a new location (Microsoft Encarta). Migration is as old as the beginnings of human evolution, and in the distant past migrations were localized, slow, and gradual processes taking centuries or even longer to establish significant populations in a given region or country. The populations, therefore, possessed unique and highly homogeneous characteristics of race, religion, culture, traditions, or language. From the oldest periods of civiliza tion, India attracted migrants from different parts of the neighboring regions and continents (notably, Middle east, China, and Africa) owing to its warm weather, wealth of natural resources, spices, and so forth. Like wise, India also be came a prominent country from where people migrated to different parts of the world, first to the neighboring lands (Burma, Indonesia, Malaysia, Thailand, and Bali) and then to distant countries (several African countries, for example, Uganda, South Africa, Mauritius). More recently, migration of Indians has been mostly to the Western Europe and USA.

Details

Managerial Law, vol. 47 no. 3/4
Type: Research Article
ISSN: 0309-0558

Keywords

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