Lan-Lan Chang, Kenneth F. Backman and Yu Chih Huang
The purpose of this study is to investigate the relationships between tourists’ motivation, experience, perceived value and revisit intentions to creative tourism destinations…
Abstract
Purpose
The purpose of this study is to investigate the relationships between tourists’ motivation, experience, perceived value and revisit intentions to creative tourism destinations. The ever-growing concept of creativity has been introduced into the tourism field. Creative tourism has been viewed as a strategy to regenerate destinations physically, culturally and socially. To develop tourism products and provide services that integrate the concept of creativity to satisfy tourists’ needs by developing a more active and long-lasting form of experience, this study aims to examine tourist consumption psychology in the context of creative tourism destinations. Past studies have identified motivation, perceived value and experience as three major antecedents affecting tourists’ revisit intentions.
Design/methodology/approach
The empirical study was carried out in three popular creative tourism spots, Meinong, Shuili and Yingge, located, respectively, in the north, middle and south Taiwan. These creative tourism sites provide pottery, crafts, arts, workshops and other creative activities that integrate authentic local culture to engage tourists with fulfilling and meaningful experiences. The on-site survey was conducted on both weekdays and weekends during March 2012. Self-administrated questionnaires were distributed to participants who were systematically selected at the main gate of the study areas. In total, 417 questionnaires were collected.
Findings
The results indicated that on-site tourism experience was the most influential antecedent of revisit intention to creative tourism sites in terms of the magnitude of the standardized coefficient. The unique variances of motivation factors and perceived value were too small to be statistically significant to explain revisit intentions. The present study contributes to the ever-increasing tendency for creative industries in Taiwan to develop creative tourism products and services that encompass authentic local culture and art in enhancing tourist experience.
Originality/value
For business operators, this study suggests that if owners of creative destinations would like to attract repeat tourists, the tourists’ experiences are surely critical in developing service blueprints to meet the needs and wants of customers; they should pay more attention to understanding what tourists experience when they visit creative tourism attractions.
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Wen He, Chongyi Chang, Lan Li and Yupan Song
The study aims to build a high-precision longitudinal dynamics model for heavy-haul trains and validate it with line test data, present an optimization method for multi-stage…
Abstract
Purpose
The study aims to build a high-precision longitudinal dynamics model for heavy-haul trains and validate it with line test data, present an optimization method for multi-stage cyclic brakes based on the model and conduct a multi-objective detailed evaluation of the driver’s manipulation during cyclic braking.
Design/methodology/approach
The high-precision longitudinal train dynamics model was established and verified by the cyclic braking test data of the 20,000 t heavy-haul combination train on the long and steep downgrade. Then the genetic algorithm is employed for optimization subsequent to decoupling multiple cyclic braking procedures, with due consideration of driver operation rules. For evaluation, key manipulation assessments in the scenario are prioritized, supplemented by multi-objective evaluation requirements, and the computational model is employed for detailed evaluation analysis.
Findings
Based on the model, experimental data reveal that the probability of longitudinal force error being less than 64.6 kN is approximately 68%, 95% for less than 129.2 kN and 99.7% for less than 193.8 kN. Upon optimizing manipulations during the cyclic braking, the maximum reduction in coupler force spans from 21% ∼ 23.9%. And the evaluation scores imply that a proper elevation of the releasing speed favors safety. A high electric braking force, although beneficial to some extent for energy-saving, is detrimental to reducing coupler force.
Originality/value
The results will provide a theoretical basis and practical guidance for further ensuring the safety and energy-efficient operation of heavy haul trains on long downhill sections and improving the operational quality of heavy-haul trains.
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Junwei Zheng, Yu Gu, Lan Luo, Yunhua Zhang, Hongtao Xie and Kai Chang
Project complexity is a critical issue that has increasingly attracted attention in both academic and practical circles. However, there are still many gaps in the research on…
Abstract
Purpose
Project complexity is a critical issue that has increasingly attracted attention in both academic and practical circles. However, there are still many gaps in the research on project complexity, such as the differentiated conceptualization of complexity and disjointed operationalization in the measurements. Therefore, this paper aims to conduct a systematic and detailed literature review on the concept, dimensions, assessment, and underlying mechanisms of project complexity.
Design/methodology/approach
A systematic literature review methodology was applied to search and synthesize the research on project complexity, and a final sample of 74 journal articles was identified.
Findings
This study first summarizes the concepts of project complexity from three different theoretical perspectives, and then identifies different approaches of measurement, evaluation, or simulation to assess project complexity. This paper finally establishes an integrative framework to synthesize the antecedents, mediators and moderators, and outcomes of project complexity, generating four suggestions for future research.
Originality/value
This study summarizes the definition and operationalization of project complexity to reduce the discrepancies in the existing research and offers an integrative framework to offer a broad overview of the current understanding of project complexity, providing a potential way forward for addressing project complexity.
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Shihao Li, Yanghong Hu, Lan Xu and Guoqun Fu
This paper aims to explore how different service relationships (mentoring relationship versus partnering relationship) in service co-production affect service outcomes…
Abstract
Purpose
This paper aims to explore how different service relationships (mentoring relationship versus partnering relationship) in service co-production affect service outcomes. Specifically, it aims to explore whether the effects of service relationships on customers’ intention to purchase the service are contingent upon service appeals’ regulatory focus (promotion versus prevention focus) and when the regulatory fit effects exist.
Design/methodology/approach
Three experimental studies were conducted to test hypotheses. ANOVA and bootstrapping were used to analyze the data.
Findings
The findings of the three experiments provide convergent evidence for the hypotheses. Specifically, when customers view service employees as mentors (versus partners) in service co-production, promotion-focused (versus prevention focused) service appeals effectively enhance customers’ intention to purchase the service because customers experience a regulatory fit. Moreover, the regulatory fit effects are strengthened or attenuated according to customers’ subjective social status.
Practical implications
Service firms should adopt promotion-focused (versus prevention-focused) service appeals if employees and customers are having mentoring (versus partnering) relationships, especially when customers have higher (lower) social status.
Originality/value
To better manage service co-production, this paper investigates beneficial outcomes of mentoring and partnering relationships from a regulatory fit perspective. It highlights the importance of compatibility between service relationship and service appeals’ regulatory focus and demonstrates a novel regulatory fit effect. It also uncovers engagement as the underlying mechanism for the regulatory-fit effect and identifies social class as a boundary condition.
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Lan Lu and Jinlin Zhao
This paper aims to contribute to the literature investigating hotel customers’ preventive behavior during the COVID-19. Because there is no timely research discussing cleaning and…
Abstract
Purpose
This paper aims to contribute to the literature investigating hotel customers’ preventive behavior during the COVID-19. Because there is no timely research discussing cleaning and disinfection services as a premium service in China, the authors conducted research to examine customers’ perceptions based on the information–motivation–behavioral skills (IMB) model and to explore potential marketing exits. Moreover, based on the price-sensitive measurement, this study reveals the price range and optimal price of the service, which could assess the feasibility of the service and balance the operation cost.
Design/methodology/approach
An internet-based, self-reported survey was designed to collect the data during the outbreak of COVID-19 in April 2020. The yield was 874 usable and valid responses, which were purposefully analyzed using confirmatory factor analysis and structural equation modeling.
Findings
The results indicate a significant influence of dimensions (information, motivation, health behavior skills) on hotel customers’ preventive behavior regarding purchase intention of cleaning and disinfection service. The optimal price of this service is 20% of the average room rate, and the range of acceptable prices is 15% of the average room rate.
Originality/value
The present study represents academic attempts to contribute to the literature by applying the IMB model to consumer behavior in a hotel industry context, emphasizing the importance of each dimension in behavioral intention during the current ongoing global issue. Additionally, the results indicate that the hotel industry could consider satisfying the needs of this market based on the suggested price.
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Xian Zheng, Jiawei Deng, Xiangnan Song, Meng Ye and Lan Luo
Corporate social responsibility (CSR) and innovation are the two main approaches firms utilize to promote sustainable development. However, as yet, scholars have reached no…
Abstract
Purpose
Corporate social responsibility (CSR) and innovation are the two main approaches firms utilize to promote sustainable development. However, as yet, scholars have reached no consensus regarding their precise impact on construction firm performance (CFP), hindering efforts to implement effective sustainable development strategies that improve CFP. In view that a simple linear relationship may not be sufficient to capture their precise pattern, this study aims to unveil the nonlinear impact of CSR and innovation on CFP, especially when construction firms take up a distinct competitive position.
Design/methodology/approach
This study first proposed four hypotheses to establish a new theoretical model by incorporating CSR, innovation, CFP and construction firms' competitive position (CFCP). Then the model was tested by using 292 annual observations collected from 75 construction firms in China. A multiple regression model analysis was carried out to analyze the survey data and validate the hypotheses.
Findings
The results reveal that both CSR and innovation have a U-shaped impact on the price-to-book ratio of a construction firm, a specific CFP measure. CFCP negatively moderates the U-shaped relationship between CSR and CFP, but positively moderates the U-shaped relationship between innovation and CFP.
Originality/value
This study goes beyond a simple linear view, instead of unveiling the nonlinear U-shaped effects of CSR and innovation on CFP that deepen the understanding of their complex relationships in the construction industry and makes construction firms aware that CSR and innovation can only improve performance if they reach a certain level. The moderating role of CFCP provides important implications for construction firms seeking to adopt appropriate competitive strategies related to social responsibility and innovation that both promote CFP and achieve sustainable development.
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Abstract
Purpose
The aim of this research is to quantitatively synthesize empirical findings of the effect of discount level on consumer response to the coupon.
Design/methodology/approach
The authors used the meta-analysis method to synthesize coupons' discount level effects on consumer response. Meta-regression was used to examine the moderating factors that affect the relationship between discount level and consumer response.
Findings
The average effect size of the discount level is 0.331, indicating that higher discount levels lead to higher consumer responses. The effect of discount level on consumer response to the coupon is stronger when the discount is displayed in proportion format (vs amount format), when consumers are distant (vs near) to the coupon-issuing stores, and when consumers have not opted-in to receive promotional information. The discount level effect is weaker for coupons that can be redeemed online (vs offline only), for hedonic products (vs utilitarian products) and for products of real brands.
Originality/value
From information processing and cost–benefit trade-off perspectives, this research proposes a comprehensive research framework that synthesizes a variety of contextual factors. It identifies several contextual factors that may reconcile several inconsistent findings in the existing literature. It also addresses how the new-technology related factors affect coupon redemption under different discount levels.
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This study aims to explore corporate earnings management practices in Australia and New Zealand before and after the regulatory changes and corporate governance reforms. The study…
Abstract
Purpose
This study aims to explore corporate earnings management practices in Australia and New Zealand before and after the regulatory changes and corporate governance reforms. The study argues that the effectiveness of regulatory reforms has to be reflected in constraining earnings management in post-reform period as compared to pre-reform period.
Design/methodology/approach
Using a sample of 3,966 firm-year observations, including all ASX and NZX listed firms for the period 2001-2006, the study examines earnings management practices in both countries in pre- and post-reform periods with appropriate statistical methods.
Findings
The results indicate some interesting phenomenon: the magnitude of earnings management did not decline after the governance reform as a positive time trend is observed in the entire sample as well as in Australian and New Zealand sub-samples, suggesting that earnings management has been growing over time. Additional test indicates no structural change has occurred before and after the new regulations. The shifting from decreasing earnings management to increasing earnings management can be interpreted as an evidence that earnings become more ‘informative’ in a more transparent disclosure regime to capture short-run benefits from regulator reforms.
Research limitations/implications
The shifting of earnings management behaviour from decreasing to increasing income can be interpreted as the outcome of more “informative”, rather than “deliberate”, earnings management in a more transparent disclosure regime to capture short-run benefits of regulatory reforms, which is worth further investigation. The findings of the study can lead regulatory authorities taking appropriate measures to promote earnings quality in corporate financial reporting from a long-run decision usefulness context. Any future reforms should be directed to protecting the interest of stakeholders as well as ensuring benefits outweighing costs for them.
Practical implications
The findings of the study can lead regulatory authorities in taking appropriate measures to promote earnings quality in corporate financial reporting from a long-run decision usefulness context.
Originality/value
The study adds value to the existing earnings management literature as well as effectiveness of regulations for the benefit of wider stakeholder groups.
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Vera Ziqian Bai, Jeanne Tan, Amy Chen and Lan Ge
The purpose of this paper is to develop an illuminated polymeric optical fibre (POF) garment – the LUMI jacket – with accessibility and wearability improvements. This paper…
Abstract
Purpose
The purpose of this paper is to develop an illuminated polymeric optical fibre (POF) garment – the LUMI jacket – with accessibility and wearability improvements. This paper demonstrates how wearable technology can be seamlessly integrated into daily life.
Design/methodology/approach
An interdisciplinary approach involving design and technological techniques was adopted. Both garment design approaches and textile technologies were used to optimise the performance of a POF jacket. A group of tactile sensors was developed to create an easy-to-access interactive function. A POF fabric sample and garment were washed and examined to prove that a POF garment could be made part of a domestic laundry routine.
Findings
As a result, an illuminated POF garment – the LUMI jacket with textile-based switches – was created. Compared with current POF garments, the LUMI jacket’s wearability and accessibility were highly improved.
Originality/value
This project explored an unobstructive POF-illuminated garment to address the functional and wearable barriers to adoption. The interaction between wearer and garment is accessible. Electronics and textile touch sensors were seamlessly integrated into garment. Washability of POF garment was proved. This research explores how e-textiles can fit into everyday life.
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Jiang Zhu, Lan Jiang, Wenyu Dou, Valerie Lynette Wang and Liying Zhou
This study leverages theories of social influence to explore how “likes” for consumption-related content on social media fulfill consumers’ needs for social acceptance…
Abstract
Purpose
This study leverages theories of social influence to explore how “likes” for consumption-related content on social media fulfill consumers’ needs for social acceptance, subsequently affecting their repurchase and word-of-mouth (WOM) intentions. It aims to understand the extent to which social media engagements, specifically likes, serve as markers of social validation in the context of consumer behavior.
Design/methodology/approach
Our mixed-methods approach incorporated two experiments and an analysis of an archival dataset from a popular Chinese social media platform. This comprehensive methodology allowed for empirical validation of our hypotheses, combining experimental control with real-world relevance to scrutinize the impact of likes on consumption behavior.
Findings
The results of Studies 1 and 2 revealed that the number of likes significantly enhanced behavioral intentions regarding repurchase and positive word-of-mouth by fulfilling consumers’ need for social acceptance. Moreover, this effect was observed only under conditions of high (vs low) ideal social self-congruity. Study 3, conducted in a natural social media context, further validated these findings, demonstrating that likes positively influenced behavioral intention, with ideal social self-congruity acting as a boundary condition.
Originality/value
This study provides a novel perspective by directly linking social media likes to consumer behavioral intentions, specifically repurchase and WOM, through the mediating role of social acceptance and the moderating effect of ideal social self-congruity. By focusing on user-generated content (UGC) rather than marketer-generated content (MGC), it addresses a critical gap in the literature, emphasizing how receiving likes on consumer-shared content impacts content creators’ post-purchase behaviors, with practical implications for marketers on leveraging aspirational self-congruity to optimize promotional strategies.