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The present study aims to clarify the following two research objectives: (1) the user behavior of government websites during the coronavirus disease (COVID-19) period and (2) how the government improved government's website design during the COVID-19 period.

The authors used website analytics to examine usage patterns and behaviors of the government website via personal computer (PC) and mobile devices during the COVID-19 pandemic. In-depth interviews were conducted to understand the user experience of government website users and to gather users' opinions about how government websites should be redesigned.

With the rising of the COIVID-19 pandemic, most studies expect that the use of government websites through a mobile device will grow astonishingly. The authors uncovered that the COVID-19 pandemic did not increase the use of government websites. Instead, severe declines in website usage were observed for all device users with the declines being more pronounced in mobile device users than in PC users. This is an admonitory caveat that reveals public health and pandemic prevention information announced on government websites cannot be effectively transmitted to the general public through official online platforms.

The study highlights the gap in information behavior and usage patterns between PC and mobile device users when visiting government websites. Although mobile devices brought many new visitors, mobile devices are ineffective in retaining visitors and continuous long-term use. The results of localize experience is helpful in the improvement of government website evaluation worldwide.

Metadata plays a crucial role in a digital library/museum environment. However, the development of metadata is not an easy task. Its formulation starts with analysing the attributes of collections as well as understanding the user information needs and information seeking behaviour. The issue of interoperability also needs to be considered in terms of both semantics and syntax. This paper discusses issues related to the development of metadata in Taiwan. It describes the development process of a Chinese metadata system, Metadata Interchange for Chinese Information (MICI), and an XML/metadata management system, Metalogy. Both were developed under the Digital Museum Initiative sponsored by the National Science Council of Taiwan.

There is an active effort by major libraries in Taiwan to offer integrated searching as part of their information services. The purpose of this paper is to report a low‐cost and high‐flexibility system, < LIPS‐DOI>, which can carry out integrated searching with respect to resource management.

The paper first reviews the related techniques and then designs an integrated search system based on the concept of resources management. The reported system, < LIPS‐DOI>, is composed of three modules: enumeration module, description module, and resolution module. The various digital contents are first imported into < LIPS‐DOI> and thereafter the system is put into operation.

A low‐cost and high‐flexibility system for integrated searching can be implemented and put into operation. In addition to digital objects, physical objects could also be managed and searched in the proposed < LIPS‐DOI> system. This system will redirect users to the original system in which these physical objects reside.

Due to the nature of management, registered users have to manage their own objects using the features provided by < LIPS‐DOI>.

Such a system will empower library end users to find materials of mixed formats residing in disparate locations from a single interface. It was also designed with an eye toward integration with its DOI counterpart in the future.

The Taiwan Humanities Citation Index (THCI) is Taiwan's effort to construct a search, research, and evaluation tool for research in the arts and humanities. This article describes the design, framework, features, and policies and rules of the THCI. Citation analysis has been regarded as a systematic way to investigate research developments and trends. Since the Arts & Humanities Citation Index (A&HCI) indexes mostly English journals, the THCI could become an auxiliary citation index of the A&HCI for Taiwanese researchers.

The purpose of this paper is to present the practical and unique approach to construct an institutional repository (IR) at the National Taiwan University (NTU).

In general, IR systems are used to preserve the research outputs of academic organizations. The preserved contents as a whole will demonstrate the achievements and influences of organizations. The NTU Repository (NTUR) project is the action which is the response of NTU Library to the converging and emerging issues. The system design of NTUR is based on a well‐known open‐source package, DSpace, but many of its functional modules are modified to fulfill the requirements of Chinese users. The content acquisition of NTUR is carried out by a machine‐aided manual approach, which quickly accumulates the volume of registered digital objects in NTUR.

With comparison to other IR systems, it is found that a content‐rich system with the much friendlier user interface like NTUR could be constructed in an effective way. The post‐processing for search results – which is very unique feature of NTUR – could be also implemented effectively.

Many investigations point out that an open‐access IR system can decrease the cost in dissemination of scholarly information and increase the impacts of research outputs.

The practical approach to the construction of an institutional repository at NTU has been proposed. The approach can make NTUR quickly acquire a large volume of digital objects. This makes NTUR a much more content‐rich repository with comparison to other similar IR systems.