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Looks at domestic relocation practices and how the expatriation assignments have worked out in recruitment and retention. States that both domestic and international assignment relocation face similar issues but that there are many extra items in international assignments. Records around 70 per cent of all employee relocations fail due to personal or family difficulties. Concludes that employers now realise that managing the employee’s concerns better will be an advantage to both parties in the long run, with fewer failures for employees in their assignments and for management in cost.

A six‐day negotiation simulation was developed from newspaper articles and interviews with elected officials. In this integrative bargaining exercise, participants assume the role of either the Richland Town Board or the River City Mayor's Office and attempt to resolve a conflict between the two governments. Several homeowners in the unincorporated town of Richland have had their wells fail and have asked to annex into River City. Richland officials want to stop such annexations and instead purchase water from River City. River City officials want to annex as much of Richland as possible and prevent it from incorporating. Both sides are provided with common information as well as confidential information. Using their information, they must negotiate over several days, seeking an agreement that addresses each side's interests and concerns.

Challenging, novel, and educational experiences are critical contributors to effective leader and follower development, in part, because such developmental experiences enable people to reconceptualize their perceptions about the traits and characteristics of effective leaders, or their implicit leadership theory (ILT). To understand how ILTs develop throughout developmental experiences, we examine the ILTs of 276 undergraduate students at the beginning and end of their first year of college. Using an open-ended ILT response format, a unique ILT trait of integrity emerged along with the dominant ILT traits of sensitivity, charisma, and dedication identified in previous literature. Overcoming limitations of the factor-based ILT approach, we investigate the development of ILT constellations, allowing a holistic picture of ILTs and how they throughout a developmental experience. Based on cluster analyses, four constellations of ILT themes emerged. Participants shifted to different ILT constellations after a year in college, moving from a non-descript, varied constellation toward constellations with clearly defined, dominant themes. Exploratory analysis revealed that completion of leadership coursework partially explains the shift towards more descript ILT constellations. Results have implications for new methods of future research using the ILTs constellation perspective and the practice of undergraduate leadership education in facilitating leader development among college students.

Many families in the developed world hire live-in caregivers to meet their childcare and elder care needs. Given the spatial arrangements – i.e., that the caregiver lives with her employer – relationships between employers and live-in caregivers can develop into family-like relationships. The purpose of this paper is to draw on data from two Canadian studies to examine the relationships between migrant live-in caregivers and their employers.

The first study focused on the live-in caregivers in Canada. Semi-structured interviews were conducted with 15 Filipina nurses who migrated to Canada through the Live-in Caregiver Program. The second study was a pilot descriptive study that included interviews of recruiter groups and employers of live-in caregivers. Data were thematically analyzed, aided by NVivo software.

The studies indicate that some live-in caregivers prefer to be treated as one of the family, while others prefer to have a strictly professional employer/employee relationship. Their employers are similarly divided. The authors identify reciprocity and respect as important ingredients for healthy relationships between live-in caregivers and their employers. Without these key ingredients, relationships between employers and live-in caregivers can be exploitative, especially given the unequal power inherent in the relationship.

Further studies are needed to better understand how these relationships evolve over time and in space.

There is a need to create policies to further prevent exploitation of live-in caregivers within an unfavorable employee or familial relationship.

This study provides useful insight into the development of knowledge on relationships between live-in caregivers and employers.

In this time of disequilibrium, old approaches are not capable of meeting our growing challenges. In addition to worrying about customers, employees, products, and services, managers and business owners have to consider matters such as globalization, the environment, instant communications, and technologies once only imagined in science fiction. Not surprisingly, there is a growing perception that we need new ways of thinking about business, economics, and society. The aim of this paper is to address this urgent matter.

This paper addresses this urgent matter through the lens of an underlying theme of this issue: “care is worthy of investment, policy, and practice because it delivers both measurable results and a more humane world”.

Offering a perspective that goes beyond the capitalism vs socialism debate, it shows that the failure to recognize the economic value of the work of caring and caregiving has been a major obstacle to more equitable and sustainable ways of living and making a living.

It proposes measures of economic health that take into account the value of care, as well as the large, still generally ignored, contributions of women, who do most of the care work in both market and nonmarket economic sectors.

It places economic valuations in their social context from the perspective of two new social categories: the partnership system and the domination system, revealing the imbalanced gendered values inherent in the latter.

It shows the financial value of caring and proposes economic inventions – economic measurements, policies, and practices – that support caring for people, starting in early childhood, as well as caring for our natural environment.

“Guantánamo lawyers” are a variegated group of lawyers from diverse practice settings, backgrounds, and beliefs. Drawing from interview and archival data, this chapter explores why these lawyers have mobilized to work on Guantánamo matters. What processes engender “heterogeneous mobilization” (i.e., mobilization from different practice settings, and diverse professional, as well as political backgrounds, and beliefs) of lawyers? What are the impacts of such mobilization on the work of lawyers? Adopting a social movement lens and a contemporary historical perspective, this chapter identifies lawyers’ perceptions of their role vis-à-vis the “rule of law” as the most significant cross-cutting motivation for participation. The overlap in human rights orientation of legal nongovernmental organizations (NGOs) and the legal academy, and the corporate pro bono practice at top law firms, facilitates collaborative lawyering between lawyers. Despite some potential limitations of such collaborations, heterogeneous mobilization appears to contribute, at least in the case of Guantánamo, to a greater likelihood of resistance by lawyers to the retreat from individual rights in the name of national security.

Competitive dynamics are placing greater emphasis on customer experience, making the management of the last 100 meters of the supply chain critical to differential performance. Traditionally, supply chain design has emphasized two processes: new product development and order fulfillment. Today, a third process must be designed and managed for competitive advantage. That is, the authors need to learn to design service value systems to enhance the customer experience and promote loyalty and lifetime streams of profit. This research informs the enduring challenge that underlies the delivery of high levels of customer satisfaction by enriching theory related to the design and provision of distinctive customer experience. The paper aims to discuss these issues.

The critical incident technique (CIT), an inductive method, is employed to explore two core dimensions of expectancy theory and to identify the phenomenological and underlying systems design factors that bring about both positive and negative customer experiences.

The analysis shows that few companies use customer experience as a competitive lever. Customer service failures persist from a lack of managerial commitment and poor service-delivery process design. A holistic view of customer service that emphasizes policy, people, performance measurement, and processes emerges.

Identifying and describing the customer-experience system as a third fundamental supply chain process is an important contribution. By linking a CIT approach with cause-and-effect analysis, the authors go beyond the frequently analyzed cognitive phenomenology to identify vital systems design issues. By enhancing the customer experience at the end of the supply chain, greater advantage for all participants in the chain emerges.

To explore the advice given by the British Girl Guides Association, a popular girls' youth organisation, to urban members in the period from 1930 to 1960.

This article is based on an analysis of the Girlguiding publications The Guide and The Guider in 30 years spanning 1930–1960.

The article shows that, although rural spaces maintained symbolic position in the education and training of the British Girl Guides Association throughout the mid-twentieth century, the use of urban spaces were central in ensuring that girls embodied Guiding principles on a day-to-day basis. While rural spaces, and especially the camp, have been conceptualised by scholars as ‘extraordinary’ spaces, this article argues that by encouraging girls to undertake nature study in their urban locality the organisation stressed the ordinariness of Guiding activity. In doing so, they encouraged girls to be an active presence in urban public space throughout the period, despite the fact that, as scholars have identified, the post-war period saw the increased regulation of children's presence in public spaces. Such findings suggest that the organisation allowed girls a modicum of freedom in town Guiding activities, although ultimately these were limited by expectations regarding the behaviour and conduct of members.

The article builds upon existing understandings of the Girl Guide organisation and mid-twentieth century youth movements. A number of scholars have recently argued for a more complex understanding of the relationship between urban and rural, outdoor and indoor spaces, within youth organisations in the 20th century. Yet the place of urban spaces in Girlguiding remains under-explored.