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Article
Publication date: 23 March 2010

Sabine Moeller and Kristina Wittkowski

The purpose of this study is to identify and assess the importance of proposed determinants of the growing consumer preference for renting consumer goods, as opposed to the actual…

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Abstract

Purpose

The purpose of this study is to identify and assess the importance of proposed determinants of the growing consumer preference for renting consumer goods, as opposed to the actual transfer of ownership.

Design/methodology/approach

Following a qualitative preliminary study and a literature review, six factors are identified as possible determinants of a preference for non‐ownership modes of consumption. These are examined in a quantitative study using a sample of 461 members of a German online peer‐to‐peer sharing network. Hypotheses regarding the proposed determinants are tested using factor analysis and structural equation modelling.

Findings

The results show that the demand for non‐ownership services is negatively influenced by “possession importance” (the importance that a consumer attaches to full ownership) and positively influenced by “trend orientation” and “convenience orientation”. The other proposed determinants – “experience orientation”, “price consciousness”, and “environmentalism” do not appear to influence a preference for non‐ownership modes of consumption.

Practical implications

Although the renting of goods is an increasingly popular form of consumption, consumers still value ownership. Suppliers should therefore consider offering a mixture of “ownership” and “non‐ownership” modes of consumption to their customers.

Originality/value

This study complements existing research in this area, which has largely been conceptual in nature, by undertaking an empirical evaluation of the importance of several proposed determinants for non‐ownership preference.

Details

Managing Service Quality: An International Journal, vol. 20 no. 2
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 30 October 2019

Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Wallin Andreassen and Timothy L. Keiningham

Organizations (data gatherers in the context) drown in data while at the same time seeking managerially relevant insights. Academics (data hunters) have to deal with decreasing…

1466

Abstract

Purpose

Organizations (data gatherers in the context) drown in data while at the same time seeking managerially relevant insights. Academics (data hunters) have to deal with decreasing respondent participation and escalating costs of data collection while at the same time seeking to increase the managerial relevance of their research. The purpose of this paper is to provide a framework on how, managers and academics can collaborate better to leverage each other’s resources.

Design/methodology/approach

This research synthesizes the academic and the managerial literature on the realities and priorities of practitioners and academics with regard to data. Based on the literature, reflections from the world’s leading service research centers, and the authors’ own experiences, the authors develop recommendations on how to collaborate in research.

Findings

Four dimensions of different data realities and priorities were identified: research problem, research resources, research process and research outcome. In total, 26 recommendations are presented that aim to equip academics to leverage the potential of corporate data for research purposes and to help managers to leverage research results for their business.

Research limitations/implications

This paper argues that both practitioners and academics have a lot to gain from collaborating by exchanging corporate data for scientific approaches and insights. However, the gap between different realities and priorities needs to be bridged when doing so. The paper first identifies data realities and priorities and then develops recommendations on how to best collaborate given these differences.

Practical implications

This research has the potential to contribute to managerial practice by informing academics on how to better collaborate with the managerial world and thereby facilitate collaboration and the dissemination of academic research for the benefit of both parties.

Originality/value

Whereas the previous literature has primarily examined practitioner–academic collaboration in general, this study is the first to focus specifically on the aspects related to sharing corporate data and to elaborate on academic and corporate objectives with regard to data and insights.

Details

Journal of Service Management, vol. 30 no. 5
Type: Research Article
ISSN: 1757-5818

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