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Article
Publication date: 12 February 2019

Arjan De Jong and Klaas Smit

The purpose of this paper is to demonstrate how collaborative contracts can improve industrial maintenance contract relationships.

173

Abstract

Purpose

The purpose of this paper is to demonstrate how collaborative contracts can improve industrial maintenance contract relationships.

Design/methodology/approach

The research compares performance contracts with collaborative contracts, a new contract type whereby the contract parties align their objectives. The study uses game theory and describes the contract types as mechanism designs to compare the contract types. The mechanisms are validated with case studies. The utility of the contract types is verified with Monte Carlo simulations using expert opinions.

Findings

The research demonstrates that, under certain conditions, collaborative contracts result in a higher utility than performance contracts for all contract parties.

Practical implications

The use of collaborative contracts between an operator of a technical system and a maintenance organisation reduces maintenance costs and improves the availability of the technical system, increasing the utility for all contract parties.

Originality/value

The collaborative contract is a new contract type for maintenance services and the research method provides a new approach to optimise industrial maintenance contract relationships.

Details

Journal of Quality in Maintenance Engineering, vol. 25 no. 4
Type: Research Article
ISSN: 1355-2511

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Article
Publication date: 25 May 2012

Ronald van Nattem and Adri Proveniers

Total outsourcing is now a common strategy for delivery of building maintenance and facilities services. Standing on the cross roads of “vanish or reinvent oneself” the…

739

Abstract

Purpose

Total outsourcing is now a common strategy for delivery of building maintenance and facilities services. Standing on the cross roads of “vanish or reinvent oneself” the Maintenance and Control Division of the corporate real estate management (CREM) Service of the Eindhoven University of Technology puts new focus on the operational aspect of CREM and gives less weight to the outside market. Based on engineering management viewpoints on CREM rather than pure economic management viewpoints, the purpose of this paper is to investigate under what conditions a mutual cooperation between in‐house staff and external contractors is successful in implementing new solutions, in effective as well as efficient ways.

Design/methodology/approach

A single case methodology in the format of a real business case. Based on theoretical and pragmatic engineering management principles, a business case was developed with the help of a well‐known Business Consultancy. The business case had an interim evaluation and will have a final evaluation.

Findings

From the interim evaluation, it can be concluded that the CREM entrepreneurial cooperation is on the right track towards promising results in reaching its efficiency and effectiveness goals. Real cooperation in joint cross‐functional expert teams is felt as experimental and thus time consuming. So CREM entrepreneurial cooperation is only suitable for complex CREM situations where there is a real need for innovative solutions. In spite of this, a sufficient number of large and some international external contractors in diverse aspects of building and building services were willing to participate in CREM entrepreneurial cooperation. In line with the English saying “the proof of the pudding is in the eating”, the official tendering of the next round will prove if the external contractors will be as satisfied as the university with the business case results.

Originality/value

The paper offers a non‐conformist view on mainstream outsourcing trends based on engineering management viewpoints on CREM, rather than pure economic management viewpoints. Also, the business case format of the case study is original.

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Article
Publication date: 25 May 2012

Arjan de Jong and Klaas Smit

Purpose – The purpose of this paper is to demonstrate that collaborative contracts enable inter‐organisational quality systems. Design/methodology/approach – The research…

446

Abstract

Purpose – The purpose of this paper is to demonstrate that collaborative contracts enable inter‐organisational quality systems. Design/methodology/approach – The research compares performance contracts with collaborative contracts, a new contract type whereby the contract parties align their objectives. The study uses game theory and describes the contract types as mechanism designs for comparison. The mechanisms are validated with a case study. The utility of the contract types is verified with Monte Carlo simulations using expert opinions. Findings – The research demonstrates that, under certain conditions, collaborative contracts enable inter‐organisational quality systems by facilitating the exchange of information between the contract parties and investments in inter‐organisational work processes. Practical implications – The use of collaborative contracts between an operator of a technical system and a maintenance organisation leads to improvements in inter‐organisational work processes, reducing maintenance costs and improving the availability of the technical system; thereby increasing the utility of all contract parties. Originality/value – The collaborative contract is a new contract type for maintenance services and the research method provides a new approach to enable inter‐organisational quality systems.

Details

Journal of Quality in Maintenance Engineering, vol. 18 no. 2
Type: Research Article
ISSN: 1355-2511

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Publication date: 16 July 2018

Shane Connelly and Brett S. Torrence

Organizational behavior scholars have long recognized the importance of a variety of emotion-related phenomena in everyday work life. Indeed, after three decades, the span of…

Abstract

Organizational behavior scholars have long recognized the importance of a variety of emotion-related phenomena in everyday work life. Indeed, after three decades, the span of research on emotions in the workplace encompasses a wide variety of affective variables such as emotional climate, emotional labor, emotion regulation, positive and negative affect, empathy, and more recently, specific emotions. Emotions operate in complex ways across multiple levels of analysis (i.e., within-person, between-person, interpersonal, group, and organizational) to exert influence on work behavior and outcomes, but their linkages to human resource management (HRM) policies and practices have not always been explicit or well understood. This chapter offers a review and integration of the bourgeoning research on discrete positive and negative emotions, offering insights about why these emotions are relevant to HRM policies and practices. We review some of the dominant theories that have emerged out of functionalist perspectives on emotions, connecting these to a strategic HRM framework. We then define and describe four discrete positive and negative emotions (fear, pride, guilt, and interest) highlighting how they relate to five HRM practices: (1) selection, (2) training/learning, (3) performance management, (4) incentives/rewards, and (5) employee voice. Following this, we discuss the emotion perception and regulation implications of these and other discrete emotions for leaders and HRM managers. We conclude with some challenges associated with understanding discrete emotions in organizations as well as some opportunities and future directions for improving our appreciation and understanding of the role of discrete emotional experiences in HRM.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78756-322-3

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Available. Content available
Book part
Publication date: 16 May 2003

Abstract

Details

Transport Survey Quality and Innovation
Type: Book
ISBN: 978-0-08-044096-5

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Article
Publication date: 10 June 2021

Karin Zakeyo and Mathew Nyashanu

The purpose of this study is to explore the potential causes of HIV prevalence among young women in South Africa. Human immunodeficiency virus (HIV) is one of the leading causes…

249

Abstract

Purpose

The purpose of this study is to explore the potential causes of HIV prevalence among young women in South Africa. Human immunodeficiency virus (HIV) is one of the leading causes of death in sub-Saharan Africa. South Africa (SA) has the largest HIV pandemic in the world with approximately 7.2 million people living with HIV as of 2017. There is a disproportionate incidence of HIV between women and men, particularly affecting young women 15–24 years of age. This paper reviewed 10 articles on the impact of HIV in SA among young women.

Design/methodology/approach

A total of 10 articles on HIV in SA were selected for review using academic databases including Library One Search Pro, Google Scholar, the British Medical Journal and Elsevier. The search generated 11,095 articles, which were narrowed down to 10 by the criteria of being specific to gender and age and publication period.

Findings

Five themes were identified from the findings as to the potential causes of HIV prevalence among young women these included age-disparate relationships, social factors and sexual behaviour. Impact of HIV on communities and individuals, gender and patriarchy including poverty and social isolation.

Originality/value

The paper shows the impact of inequalities between men and women leading to HIV infection among young women. It also shows some gaps that require further research with regards to HIV infections among young women.

Details

International Journal of Human Rights in Healthcare, vol. 16 no. 1
Type: Research Article
ISSN: 2056-4902

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Article
Publication date: 1 January 1947

ALFRED LOEWENBERG

The following list is a first attempt to catalogue and describe systematically the British Museum's extensive holdings of early opera librettos and related plays. The great…

48

Abstract

The following list is a first attempt to catalogue and describe systematically the British Museum's extensive holdings of early opera librettos and related plays. The great importance of these unpretentious booklets as supplementary and, more often than not, even primary sources for the history and bibliography of dramatic music, besides or instead of the scores, was already clearly recognized in the eighteenth century by Dr. Burney and other scholars. But it is only since 1914, the year in which O. G. T. Sonneck's Library of Congress Catalogue of opera librettos printed before 1800 appeared, that their documentary value could to any greater extent be put to general use in international musicological research. A similar bibliography of the British Museum librettos, while naturally duplicating many Washington entries, would produce a great number of additional tides, not a few of them otherwise unrecorded; it would provide the musical scholar with the key to a collection unequalled elsewhere in Europe, which owing to the peculiar nature of the material is not easily accessible by means of the General Catalogue.

Details

Journal of Documentation, vol. 2 no. 4
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 14 February 2019

Pooja Thakur-Wernz

The purpose of this study is to examine backsourcing, which refers to the full or partial re-internalization of a firm’s previously outsourced activity. Researchers have primarily…

422

Abstract

Purpose

The purpose of this study is to examine backsourcing, which refers to the full or partial re-internalization of a firm’s previously outsourced activity. Researchers have primarily focused on the drivers of backsourcing, but this paper builds on that prior research to develop a typology of backsourcing.

Design/methodology/approach

Drawing on transaction cost economics and the resource-based view (RBV), the paper posits that firms backsource because of two factors – changes in their short-run total costs and changes in their internal capabilities for re-internalization. By using the interactions between these two factors, the authors propose four types of backsourcing.

Findings

The paper presents a typology for backsourcing: profitability-backsourcing, operational-backsourcing, strategic-backsourcing and failure-backsourcing. Only one (failure-backsourcing) of these four types of backsourcing suggests failure, while the other three indicate strategic flexibility. The authors also present mini-cases to support the typology.

Research limitations/implications

The paper presents a conceptual model of backsourcing. This is a limitations of the study and further research is needed to empirically test the proposed model.

Practical implications

From a managerial perspective, this framework can be used as a decision-making tool for firms that are considering backsourcing. Given the complexity involved and the perceived stigma, decision-makers may find it difficult to backsource. Thus, a framework to avoid biases leading to decision-making errors, as well as to understand if backsourcing is a viable option, is needed.

Originality/value

This paper is one of the first to present a typology of backsourcing which can be used to understand when it is a failure of the outsourcing strategy and when it is a signal of strategic flexibility. This paper contributes to the growing stream of research on backsourcing by moving the literature beyond determinants and bringing attention to the outcomes of backsourcing. Additionally, the proposed framework can be used as a tool by decision-makers to examine whether backsourcing is favorable for their firm based on costs and capabilities for re-internalization.

Details

Journal of Global Operations and Strategic Sourcing, vol. 12 no. 1
Type: Research Article
ISSN: 2398-5364

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Article
Publication date: 24 September 2024

Debolina Dutta, Prashant Srivastava, Nazia Zabin Memon and Chaitali Vedak

The study explores inclusive and sustainable growth in Micro, Small and Medium Enterprises (MSME) by examining people-oriented practices that expand employment opportunities for…

138

Abstract

Purpose

The study explores inclusive and sustainable growth in Micro, Small and Medium Enterprises (MSME) by examining people-oriented practices that expand employment opportunities for women. It uses the Conservation of Resources Theory to explore sustainable HRM practices like telecommuting, managerial support and understanding generational preferences to enhance women's well-being.

Design/methodology/approach

The study captures the impact of HRM practices on employee well-being using multi-source data that were collected through an online questionnaire administered to 2,856 female employees in 18 Indian MSMEs. We then use PLS-SEM (SmartPLS-4 and PLS-multi-group analysis (PLS-MGA)) to analyze predictors of employee well-being.

Findings

The data analysis revealed that satisfaction with HRM practices positively impacted employee well-being. Secondly, satisfaction with telecommuting mediated the relationship between satisfaction with HRM practices and employee well-being. Thirdly, managerial support positively moderated the relationship between satisfaction with telecommuting and well-being. Lastly, generational cohort membership moderated the satisfaction with HRM policies and well-being, with Generation Z having a stronger need than Generation Y.

Practical implications

This study emphasizes the significance of robust and gender-sensitive HRM practices in MSMEs in high-growth emerging markets. It emphasizes the need for telecommuting policies and the role of managers in creating a supportive work environment for women. By implementing these insights, MSMEs can develop effective strategies to attract, retain and promote the well-being of women employees, thereby fostering sustainable HRM practices.

Originality/value

This study explores sustainable MSME HRM practices supporting gender inclusions and women’s well-being in high-growth emerging markets. By focusing on gender inclusion and the impact of telecommuting, generational preferences and managerial support, we contribute to mechanisms for sustainable labor as an economic and social concept.

Details

International Journal of Manpower, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 3 October 2017

Maria Vincenza Ciasullo, Silvia Cosimato, Matteo Gaeta and Rocco Palumbo

This paper reports a study that compares two different team-building approaches. The first one is the traditional top-down management approach. The second one is a hybrid…

3710

Abstract

Purpose

This paper reports a study that compares two different team-building approaches. The first one is the traditional top-down management approach. The second one is a hybrid bottom-up approach based on the consensus model. The aim of this paper is to determine which of the two approaches is the most effective across a number of performance measurements.

Design/methodology/approach

A case study is presented using data collected and analysed from a small family-owned vehicle maintenance firm. A mixed methods approach to data collection is utilized, including participant observation, focus groups, survey questionnaires and organizational performance reports. A convenience sample of eight routine maintenance jobs was selected for team performance comparison purposes. The measures used for comparing the two team approaches were lead time, customer satisfaction ratings and employees’ satisfaction ratings.

Findings

The teams assembled using the consensus approach performed better than those selected using the traditional top-down approach across all three performance measures, i.e. the jobs were completed faster and both customers and employees were more satisfied.

Research limitations/implications

This is an exploratory case study limited to one small family-owned business and, as such, findings may not be generalizable.

Practical implications

As an alternative to manager selected work teams, managers should involve and empower employees to select their own teams. This has the potential to offer benefits for both customers and employees of faster delivery times and increase satisfaction, as well as increase productivity for the firm.

Originality/value

This is the first field study to compare the performance of a hybrid, bottom-up approach to team building with the performance of a more traditional management, top-down approach to team building. It paves the way for a wider study to be conducted in the future to test the findings’ generalizability.

Details

Team Performance Management: An International Journal, vol. 23 no. 7/8
Type: Research Article
ISSN: 1352-7592

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