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Article
Publication date: 2 March 2015

Kirsty Yates

The purpose of this paper is to offer a number of recommendations that will enable you to get your hands around the coaching that is taking place inside your organisation so that…

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Abstract

Purpose

The purpose of this paper is to offer a number of recommendations that will enable you to get your hands around the coaching that is taking place inside your organisation so that you can manage it better and, moreover, calculate the commercial and cultural returns your organisation is achieving from the coaching in light of research presented in the author's previous article.

Design/methodology/approach

This research is based on a case study.

Findings

Although not an easy task, it is possible to evaluate the impact of coaching and, in turn, calculate the return on investment (ROI). Key to doing this is that each relationship should be set up correctly; the coach should be fully qualified, experienced and in supervision and information regarding the volume, status and expenditure of each coaching contract must be kept up to date and, along with evaluation data for each contract, used to measure the impact of coaching to the organisation and to calculate the ROI.

Originality/value

The case study included shows how coaching has been transformed in E.ON UK since outsourcing all aspects of its coaching, resulting in a clear and robust process generating valuable data on the impact of individual contracts and the programme as a whole, as well as an ROI.

Details

Industrial and Commercial Training, vol. 47 no. 2
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 2 February 2015

Kirsty Yates

The purpose of this paper is to understand the extent to which clients manage, track and evaluate coaching within their organisation, including awareness of the number of…

967

Abstract

Purpose

The purpose of this paper is to understand the extent to which clients manage, track and evaluate coaching within their organisation, including awareness of the number of individuals being coached, awareness of their annual coaching spend, existence of a consistent and robust process for tracking all coaching, quality assurance processes in existence, and the evaluation of the impact of coaching.

Design/methodology/approach

Semi-structured telephone interviews with HR, OD and L&D Directors and Managers in 69 large UK organisations collectively employing approximately 688,000 people.

Findings

Whilst a handful of organisations are very satisfied with how coaching is managed, the vast majority feel there is room for improvement. The research highlights a number of issues: more than half the respondents do not know how many of their employees are currently working with an external coach and less than half are involved in a three-way meeting to sign off the coaching objectives at the beginning of the contract. In terms of evaluation and ROI, less than one in seven organisations have calculated their return on coaching investment, despite some organisations spending well in excess of £100k per year.

Originality/value

Whilst the prevalence and benefits of coaching have been discussed at length over recent years, despite significant resources being invested in coaching there appeared to be very little research on how coaching is being resourced, managed and tracked in organisations. To that end, The Learning Curve (TLC) Ltd commissioned Adsum to investigate this research gap.

Details

Industrial and Commercial Training, vol. 47 no. 1
Type: Research Article
ISSN: 0019-7858

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Book part
Publication date: 15 October 2020

Sarah Pedersen

Abstract

Details

The Politicization of Mumsnet
Type: Book
ISBN: 978-1-83909-468-2

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Article
Publication date: 19 December 2019

Reijo Savolainen

The purpose of this paper is to contribute to research on information sharing by drawing on the reader-response theory developed by Louise Rosenblatt. To this end, information…

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Abstract

Purpose

The purpose of this paper is to contribute to research on information sharing by drawing on the reader-response theory developed by Louise Rosenblatt. To this end, information sharing is approached by examining how bloggers communicate their reading experiences of fiction and non-fiction books.

Design/methodology/approach

The conceptual framework is based on the differentiation between efferent and aesthetic reading stances specified by Rosenblatt. The efferent stance directs attention to what is to be extracted from reading for instrumental purposes such as task performance. The aesthetic stance focuses on what is being lived through during the reading event. Rosenblatt’s framework was elaborated by specifying eight categories of efferent reading and six categories of aesthetic reading. The ways in which bloggers communicate their responses to such readings were examined by scrutinising a sample of 300 posts from two book blogs.

Findings

The bloggers mainly articulated responses to efferent reading by sharing information about the content of the reviewed books, as well as their strengths and weaknesses. Responses to aesthetic reading were mainly articulated by describing how the bloggers experienced the narrative, what kind immersive experiences they had and what kind of emotions were felt during the reading process.

Research limitations/implications

As the study is explorative in nature and focusses on a sample of blog posts, the findings cannot be generalised to depict how people share their responses to efferent and aesthetic reading in social media forums.

Originality/value

The paper pioneers by examining the potential of Rosenblatt’s theory in the study of sharing information about reading experiences in book blogs. The findings demonstrate that the categories of efferent and aesthetic reading can be elaborated further for the needs of information behaviour research.

Details

Journal of Documentation, vol. 76 no. 2
Type: Research Article
ISSN: 0022-0418

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