This paper aims to provide a framework to guide tourism and hospitality businesses, tourism organizations and their communities to collaboratively develop a proactive…
Abstract
Purpose
This paper aims to provide a framework to guide tourism and hospitality businesses, tourism organizations and their communities to collaboratively develop a proactive, capabilities-based continuity plan for disaster or crisis. The framework provided incorporates the existing research and existing business continuity standards to provide actionable steps building community resilience and disaster preparedness. This plan offers the stakeholders a roadmap to adapt when faced with disaster and persist in the pursuit of a strong tourism and hospitality industry.
Design/methodology/approach
A summary of the key literature is presented alongside international guidance for developing business continuity plans. Incorporating the literature and business continuity standards, this framework offers actionable steps that stakeholders can take to develop preparedness plans for their business, organization and/or community that support disaster resilience for the tourism and hospitality industry.
Findings
The majority of tourism and hospitality businesses are micro-, small- and medium-sized businesses that often lack the capabilities and resources to dedicate to disaster preparedness planning. The available research offers important and meaningful data, yet also finds that businesses fail to plan. The available literature that guides tourism and hospitality businesses to move to action in preparing for disaster is sparse.
Originality/value
This paper brings together theoretical research literature with existing business continuity best practices to create a new framework specifically designed for the tourism and hospitality industry. The result is a practical roadmap to guide stakeholders to build community resilience that benefits tourism and hospitality businesses, tourism organizations and the wider community to build resilience, shorten recovery times and sustain a strong industry/community despite disaster. It will be of value to practitioners, researchers, policymakers and other stakeholders involved in the travel and tourism industry.
Details
Keywords
Ivan K.W. Lai and Henry C.W. Lau
The purpose of this paper is to propose a hybrid risk management model, focusing on identification and evaluation of potential risk scenarios in industry/enterprise level, which…
Abstract
Purpose
The purpose of this paper is to propose a hybrid risk management model, focusing on identification and evaluation of potential risk scenarios in industry/enterprise level, which assists in preventing negative impacts from adverse risks.
Design/methodology/approach
The proposed hybrid risk management model embraces the concept of hierarchical holographic modelling (HHM), enterprise‐wise risk management (ERM) and risk filtering, ranking, and management (RFRM) that could be applied in real commercial settings. A case study is conducted in order to validate this comprehensive theoretical model.
Findings
This study shows the potential risks that may be faced by the textile industry in Hong Kong. Corresponding responses are suggested for the risks in different levels, which provide a systematic approach in managing the risks.
Research limitations/implications
The use of a single case study may limit the generalizability of the findings.
Practical implications
The risks suffered by the textile industry are identified through the case study, which provide an insight for better planning and preparation, so as to gain a better chance of success than that of competitors.
Originality/value
The proposed model does not only provide theoretical merits to the literature but can also be applied to different industries for risk management practices.