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Children experience toxic stress if there is pronounced activation of their stress-response systems, in situations in which they do not have stable caregiving. Due to their exposure to multiple poverty-related risks, African American children may be more susceptible to exposure to toxic stress. Toxic stress affects young children’s brain and neurophysiologic functioning, which leads to a wide range of deleterious health, developmental, and mental health outcomes. Given the benefits of early care and education (ECE) for African American young children, ECE may represent a compensating experience for this group of children, and promote their positive development.

In recent years, we have seen a paradox. No matter how much the government strives to incorporate technology into classrooms as a learning resource for students, both national and international reports prove that this is a difficult aim to achieve purpose. Training both preservice and in-service teachers is vitally important for technology to become part of everyday school life. But to achieve this, we must move away from the techno-centric focus of technology. This chapter analyzes the importance of focusing on implementing technologies in the learning activities that teacher-trainers design to prepare preservice teachers. We describe seven types of activities: assimilative, informative management, applicative, communicative, productive, experiential, and evaluation. All of these technology-based learning activities, organized in learning sequences, potentially help teachers to come to terms with technological knowledge in their pedagogical content area.

This chapter offers an introduction to the major directions that the study of culture as a social identity dimension has taken theory building and practical application. Culture is explored as it relates to a way of life of a people through arts, beliefs, ceremonies, communication, customs, ethnicity, food, gossip, language, lifestyle, music, nation of origin, religion, ritual practices, stories, and more – and ways that this filters through organizations. Various interpretive and critical approaches are used to scrutinize the nature/culture debate, challenges in operationalizing culture, the circuitous process of culture, culture’s interactions with social structures, and intersectionalities of culture with other social identity dimensions.

Culture dimensions of social identity have been explored by social scientists intrigued by ways that people report negotiating among two or more cultures – double consciousness – and making cognitive shifts for strategic reasons. Too often, even well-intentioned social policies and research designed to advance cultural plurality – or multiculturalism – ends up focusing primarily on ethnic difference while overlooking other social identity dimensions and ignoring bases of cultural differentiation. Organizational culture as an outgrowth of communication, globalization contexts, profit-centric motives, and culture’s intersectionalities with other social identity dimensions is critiqued. Chapter 4 also explores these issues according to subthemes of: Hofstede’s cultural dimensions, culture and social identity, problems with culture and social identity for individuals, and managing organizational culture.

Since independence in 1968, the Mauritian economy has moved from a monocrop economy to a more diversified middle-income economy. In addition, women’s emancipation in the 1983–2001 period has contributed to an upliftment to the business panorama. Attitudes and behaviours of people engaged in business transactions were mainly regulated by traditions, culture and values stemming from their inherent religious beliefs. In Mauritius, the four predominant religions are Hinduism, Christianity, Islam and Buddhism. Each one upholds traditional rituals and festivals which serve to maintain certain business decorum in the country and establish strong corporation and business trades. Nowadays, there are business dealings which are increasingly being scrutinised by the public and independent bodies for transparency and accountability, a situation not obtrusive in the past.

This study adopts a phenomenological approach to gain insights into the evolution of tradition, values and culture during the past 50 years. A survey questionnaire was administered to seven (n = 7) purposive participants and one of them was selected for a structured interview for triangulation purposes. The findings suggest a clear decline in the contribution of religion, tradition and culture in modern-day business dealings, especially in the advent of technology and a gradual increase of corrupt practices triggered principally by sociocultural groups mushroomed around religions. The nexus between these groups and the governing bodies further fuels unethical and obscure practices. It is believed that a digitalisation of the business ecosystem would provide some relief and restore business ethics.

The purpose of this study was to investigate the effect of perceived corporate hypocrisy on customer mistreatment behaviors within the banking industry and the moderating effects of customer–company identification (CCI) and brand equity on the hypocrisy-mistreatment behavior relationship.

Using multistage sampling, 567 South Korean banking service users participated in an online survey. Structural equation modeling (confirmatory factor analysis) and hierarchical regression analysis were used to analyze the data.

Perceived corporate hypocrisy was positively related to customer mistreatment behaviors. CCI and brand equity differentially moderated the positive relationship between perceived corporate hypocrisy and customer mistreatment behaviors. Specifically, CCI and brand equity strengthened and weakened the positive relationship between perceived corporate hypocrisy and customer mistreatment behaviors, respectively.

Marketers and banking service managers should pay careful attention to customer evaluations of their social activities and communication about the ethical values and actions of their firms. Since CCI and brand equity have contrasting moderating effects on the corporate hypocrisy-aggressive behavior relationship, marketers should devise different strategies to manage the adverse effects of such corporate crises on company-identified and brand-committed customers. For example, managers should focus on customers who actively express their deep sense of disappointment or profound anger in response to corporate hypocrisy (e.g. those with high levels of CCI) because they are likely to exhibit aggressive behaviors toward the company or its employees. Managers need to devise customized relationship-recovery strategies for such customers (e.g. forging a personal connection between the customer and service provider).

The present findings delineate the adverse effects of perceived corporate hypocrisy on customer behaviors and the moderating effect of customer relationship quality on the corporate hypocrisy-mistreatment behavior relationship within the banking industry.

This chapter introduces the Person-in-Environment (PIE) framework, a research design and a nationwide empirical study, developed by the author, to measure the relative impacts of socio-structural and personal factors on individual-level information behaviours (IB) and outcomes. The IB field needs to tackle two questions: (1) In a particular situation, how much of an individual's IB is influenced by personal characteristics? and (2) How much of this behaviour is shaped by one's environment, such as socio-structural barriers? PIE is a beginning effort to address this agency–structure debate, which is a topic that confronts many social scientists. This chapter first outlines IB research relevant to agency–structure integration. It then presents six principles of the PIE framework. Personal characteristics (e.g. cognitive and affective factors) and socio-structural factors (e.g. information resources distribution) are conceptualised as interrelated. Thus, these need to be tested simultaneously. Previously, it was difficult to link individual- and societal-level datasets because their units of observation often vary. To overcome these methodological challenges, this author purposed a research design that employs secondary analysis, geographic information systems techniques and structural equation modelling. An empirical study of the library usage by 13,000 American 12th graders is presented to demonstrate PIE's applicability. Discussions on the future directions of PIE studies conclude the chapter. The PIE framework can contribute to conceptual and methodological development in IB research. It also offers scholars and policymakers a way to empirically assess the contributions of information services on an individual's life, while taking personal differences into account.

In many respects the office has changed little over the past 200 years. The introduction of the telephone, copier, fax and computer have only served to speed up and proliferate the basic processes. We are now faced with an increasingly complex and difficult environment that requires fundamental changes to humanize the processes. In this paper we address some of the interface issues that now appear to have near term solutions.

Interest in motion picture studies has grown rapidly over the past dozen years. A logical consequence of this interest has been the development of several retrospective and current indexes devoted to various aspects of film whether as an art form or as a business. Some of these sources have filled gaps in the field, while others, claiming to do so, have not. The computer also deserves some recognition fo: its role in the development of some of these publications. The 1970s have been a particularly active period in the publication of film studies indexes.