Ross Chapman and Khleef Al‐Khawaldeh
Reports on research to determine the degree of application of total quality management (TQM) philosophy and practices in industrial corporations in Jordan. Uses primary and…
Abstract
Reports on research to determine the degree of application of total quality management (TQM) philosophy and practices in industrial corporations in Jordan. Uses primary and secondary empirical data to examine the link between TQM and labour productivity. Survey responses were classified into two groups: high‐TQM implementation and low‐TQM implementation. Found that mean labour productivity measurements for high‐TQM companies were significantly higher than for low‐TQM companies over the period 1993‐1998. Also, mean growth rates of labour productivity measurements for companies with high‐level TQM were higher than for those with low‐level TQM during this period. Regression analysis demonstrated a statistically significant positive relationship between TQM and labour productivity.