Joon Kyoung Kim, Holly Overton, Khalid Alharbi, Jackson Carter and Nandini Bhalla
Using the theory of planned behavior (TPB) as a theoretical framework, this study investigates individual level psychological determinants of individuals word-of-mouth (WOM…
Abstract
Purpose
Using the theory of planned behavior (TPB) as a theoretical framework, this study investigates individual level psychological determinants of individuals word-of-mouth (WOM) intentions as a way to support corporate social advocacy (CSA).
Design/methodology/approach
An online survey (N = 505) using a Qualtrics panel was conducted.
Findings
Individuals' attitudes towards WOM, subjective norms, and self-efficacy was positively associated with their positive WOM intention, whereas perceived controllability over WOM behaviors was not associated with WOM intention. Age was negatively associated with WOM intention.
Originality/value
This study is one of the early attempts to test individual level factors in shaping individuals' WOM intention in response to CSA. This study also employed recent TPB argument and tested the role of self-efficacy and perceived controllability on behavioral intentions in the context of corporate communication. The findings of this study offer theoretical and practical insights to corporations when developing CSA campaigns and designing CSA messages.
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This chapter discusses how assistive technology (AT) has been used in Saudi inclusive schools. It also synthesises issues and challenges that play significant roles in using AT…
Abstract
This chapter discusses how assistive technology (AT) has been used in Saudi inclusive schools. It also synthesises issues and challenges that play significant roles in using AT with students with disabilities in inclusive education. These topics include Kingdom of Saudi Arabia regulation and legislation for AT, teachers' attitudes and knowledge of AT, professional development, AT specialists to support AT use in inclusive education and integrating AT in students' Individual Education Plans. Moreover, the chapter explains how the education section in the Saudi Vision 2030 focusses and discusses the enhancement of AT use among students with disabilities in the inclusive education.
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Latifah Falah Alharbi, Umair Khan, Aurang Zaib, S.H.A.M. Shah, Anuar Ishak and Taseer Muhammad
Thermophoresis deposition of particles is a crucial stage in the spread of microparticles over temperature gradients and is significant for aerosol and electrical technologies. To…
Abstract
Purpose
Thermophoresis deposition of particles is a crucial stage in the spread of microparticles over temperature gradients and is significant for aerosol and electrical technologies. To track changes in mass deposition, the effect of particle thermophoresis is therefore seen in a mixed convective flow of Williamson hybrid nanofluids upon a stretching/shrinking sheet.
Design/methodology/approach
The PDEs are transformed into ordinary differential equations (ODEs) using the similarity technique and then the bvp4c solver is employed for the altered transformed equations. The main factors influencing the heat, mass and flow profiles are displayed graphically.
Findings
The findings imply that the larger effects of the thermophoretic parameter cause the mass transfer rate to drop for both solutions. In addition, the suggested hybrid nanoparticles significantly increase the heat transfer rate in both outcomes. Hybrid nanoparticles work well for producing the most energy possible. They are essential in causing the flow to accelerate at a high pace.
Practical implications
The consistent results of this analysis have the potential to boost the competence of thermal energy systems.
Originality/value
It has not yet been attempted to incorporate hybrid nanofluids and thermophoretic particle deposition impact across a vertical stretching/shrinking sheet subject to double-diffusive mixed convection flow in a Williamson model. The numerical method has been validated by comparing the generated numerical results with the published work.
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Safinaz Hassan Abourokbah and Khalid Sami Husain
This study assesses the quality of health-insurance services and their impact on customer satisfaction, examining the mediating role of utilitarian value and brand image in this…
Abstract
Purpose
This study assesses the quality of health-insurance services and their impact on customer satisfaction, examining the mediating role of utilitarian value and brand image in this relationship.
Design/methodology/approach
Survey data were collected from 345 health-insurance companies' customers selected through convenience sampling and were analyzed using SmartPLS.
Findings
Service quality statistically significantly influences customer satisfaction with health insurance in Saudi Arabia, whereas brand image and utilitarian value partially mediate this relationship. The structural path between service quality and brand image was statistically significant and positive. The utilitarian dimension positively affects customer satisfaction and service quality.
Practical implications
This study is significant to the management, as it provides insight into the expectations of health-insurance users. The focus is to gain a competitive advantage by improving customer service and brand image.
Originality/value
This investigation contributes to the field by exploring the mediating role of utilitarian value and brand image in the relationship between health-insurance quality and customer satisfaction based on the information provided by insurance policyholders in Saudi Arabia.
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In countries where disclosing and reporting matters on sustainability are optional, what are the drivers promoting voluntarily disclosing information related to social…
Abstract
Purpose
In countries where disclosing and reporting matters on sustainability are optional, what are the drivers promoting voluntarily disclosing information related to social responsibility and environmental sustainability corporate environmental and social responsibility? Exploring drivers promoting the demand for voluntarily disclosing information related to social responsibility and environmental sustainability in Saudi Arabia, where regulatory and professional bodies have not mandated information on corporate environmental and social responsibility, motivates this study.
Design/methodology/approach
A total of 48 individuals voluntarily participated in the survey.
Findings
Findings reveal that creating a better social, ethical and mental image, building a public relations image for the company, improving stakeholder trust in the company, signaling to investors the company’s care for the earth to meet the ethical motivation of stakeholders, enhancing corporate social responsibility awareness and exhibiting surpasses the mere generation of profits, all derive such disclosure. Such disclosure also signifies the firm’s value as well as improves the overall firm’s economic performance.
Practical implications
Regulatory and professional bodies must issue and adopt reporting models for entities, principally private companies, whether publicly traded or not, of the content. Their reports should aim to inform users and stakeholders about fulfilling the social and environmental responsibilities of entities toward society and its members.
Social implications
Out of the drivers for the demand, perceptions of elders toward meeting ethical motivation of senior management significantly differ from that of younger.
Originality/value
Few studies have been attempted on drivers of the demand for reporting environmental sustainability and social responsibility in an environment where such reporting is not mandated. This study offers insight from Saudi Arabian corporate reports.
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This study attempts to assess the readiness of Saudi students for independent/autonomous learning, with a focus on learning of English as a Foreign Language (EFL). The study used…
Abstract
This study attempts to assess the readiness of Saudi students for independent/autonomous learning, with a focus on learning of English as a Foreign Language (EFL). The study used a questionnaire and semi-structured interviews to gain insights from a population of 319 students (aged 15-24) about their perceptions of responsibilities, decision-making abilities, motivation, involvement in autonomy-related activities, and capacity to take charge of their own learning. The findings of the study confirmed the relatively low readiness of Saudi EFL learners for independent learning (M = 3.06 on a scale of 1 to 5, SD =.31). Learners demonstrated low responsibility levels, since only 17.27% of them perceived that they accept sole responsibility for their EFL learning. Respondents reported a moderate level of ability (M = 3.63) and motivation (M = 3.70) to learn English. A considerable percentage of participants (27.29%) reported that they are rarely involved in self-directed activities; they demonstrated high levels of teacher dependency and low levels of learner independence. Despite the participants’ reasonable level of awareness of the nature of learner autonomy and its demands, their responses identified them as EFL learners with low autonomy. This study informs EFL learning stakeholders in Saudi Arabia that learners’ readiness for such conditions must be developed before interventions aimed at promoting autonomy are implemented in this context.
.هيتاذ ةروصب ةيزيلجنلإا ةغللا ملعتل نييدوعسلا بلاطلا ةيزهاج ىدم ميقت نأ ةساردلا هذه لواحت تفظونايبتسا ةساردلا ا تلاباقمو رظن ةهجو ىلع لوصحلل319 لوح ابلاط يتاذ لكشب ملعتلل ةيلوئسملا مهلمحت ىدمةيعفادلا ،رارقلا ذاختا ىلع مهتردق ، ةغللا ملعتلةيبنجلاا ةغللا ملعتل نييدوعسلا بلاطلا ةيزهاج فعض ةساردلا جئاتن تتبثا .يتاذ لكشب ملعتلا ىلع ةردقلاو ،ةيتاذلا ةطشنلأا يف ةكراشملا ،يلجنلإا = طسوتم( يتاذ لكشب ةيز3.06 = يرايعم فارحنا ،31. ثيح يتاذ لكشب ملعتلل ةيلوئسملل مهلمحت فعض نوكراشملا تبثا .)تبسن ام ىعداه طقف(17.27 ملعتلا ىلع ةردقلل ةطسوتم تايوتسم نوكراشملا سكع نيح يف كلذل مهلمحت نيكراشملا يلامجا نم )%3.63ةيعفادلاو ) لجنلإا ةغللا ملعتل( ةيزي3.70( نيكراشملا نم ةريبك ةبسن سكعت .)27.83يف مهتكراشم مدع )% يتاذلا ملعتلا ةطشنأ ريبك لكشب دامتعلااولوح نوكراشملا اهادبا يتلا ةطسوتملا تايوتسملا نم مغرلا ىلع .سفنلا ىلع دامتعلاا فعضو ملعملا ىلع فارتعلاا بمهتاباجا نا لاا هتابلطتمو يتاذلا ملعتلا ةيمهأ هذه يصوت .يتاذلا ملعتلل مهتيزهاج مدع تتبثا ةلباقملا ةلئساو نايبتسلاا ىلعلا جمد ةلواحم لبق يتاذلا ملعتلل ةبسانملا ةئيبلا ريفوتب ةيدوعسلا ةيبرعلا ةكلمملا يف ةيزيلجنلإا ةغللا ملعت نع نيلوئسملا ةساردلا يف بلاط .ملعتلا نم عونلا اذه
Meznah Saad Alazmi and Ayeshah Ahmed Alazmi
The purpose of this paper is to explore the role of administration and faculty members in developing character education within public and private universities in Kuwait. It…
Abstract
Purpose
The purpose of this paper is to explore the role of administration and faculty members in developing character education within public and private universities in Kuwait. It further aims to explore the value of character education in effecting the quality experience of higher education.
Design/methodology/approach
The researchers employed a quantitative research paradigm, using a questionnaire survey method to collect data from faculty members at major public and private Kuwaiti universities. They used Statistical Package for the Social Sciences to analyze a total of 298 questionnaires.
Findings
The findings revealed that universities do indeed play a “strong” role in student character education. However, within public universities, it is the faculty themselves who form the key ingredient in the process rather than the administrative body, which is perceived to have a “Medium” effect. Conversely, at private universities, the administration and faculty both merited a “strong” role in developing character education.
Practical implications
The study will provide leaders with several recommendations to improve the integrated development of universities through fostering character education.
Originality/value
While K-12 education has received significant attention regarding the moral and character development of students over the last few decades, this study, extends this research significantly into higher education; focusing upon character development at university and comparing its implementation at both public and private institutions.
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Po-Yi Hsu, Edward C.S. Ku, Tzu-Ching Lai and Shih–Chieh Hsu
This study investigated how customer orientation and relationships influenced relational benefits via employees' attitudes toward travel agencies and partnership management.
Abstract
Purpose
This study investigated how customer orientation and relationships influenced relational benefits via employees' attitudes toward travel agencies and partnership management.
Design/methodology/approach
Survey questionnaires were mailed to experts of travel agencies in Taiwan. The hypothesis of this study was tested and used a research model characterized by the SEM-PLS approach.
Findings
The findings of this study indicate that the travel service involves a wide range of firms, regardless of internal or external partner management, and to develop the Muslim tourism market sustainability.
Research limitations/implications
From a theoretical perspective, it was found that customer orientation of travel agencies and relationship selling among travel agencies affects partnership management of travel agencies and their employees' attitudes, which were positively associated with the relational benefit of travel agencies.
Practical implications
Travel agencies must maintain continuous collaborative relationships to ensure the sustainable development of the Muslim tourism market.
Originality/value
This study provides a meaningful model for investigating the trend and tourism products of the Muslim tourism market regarding collaboration between travel agencies and partners.