The Stephen Lawrence Inquiry Report was published in 1999. This article reviews the impact of the Report on agency responses to racially motivated crime and hate crime over the…
Abstract
The Stephen Lawrence Inquiry Report was published in 1999. This article reviews the impact of the Report on agency responses to racially motivated crime and hate crime over the last ten years. While there have been improvements arising from implementation of the Report's recommendations, there have equally been unintended outcomes, including: compliance with the Report as a superficial measure of performance; media ridicule of its underlying principles; and unanticipated inversions of the common pattern of white perpetrators and black and minority ethnic (BME) victims. In order to do justice to the tenets of the Report, agencies need to fully understand its intent and locate the tackling of racially motivated crime and hate crime within a broader social justice agenda.
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Kevin Wong and Kris Christmann
This study tests assumptions implicit in many of the policy developments around hate crime reporting that concern the social context and some of the psychological processes behind…
Abstract
This study tests assumptions implicit in many of the policy developments around hate crime reporting that concern the social context and some of the psychological processes behind decisionmaking on victim reporting. Results suggest that official concern over reporting all hate crimes for service planning requirements is not shared by the overwhelming majority of respondents and would not be feasible to deliver. If reporting is to be increased it needs to deliver a more tangible and personally experienced outcome for the individual.
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The demand for manpower resource by a hotel is derived from the public's demand for travel goods and services. In filling job vacancies, hotel managers are confronted with an…
Abstract
The demand for manpower resource by a hotel is derived from the public's demand for travel goods and services. In filling job vacancies, hotel managers are confronted with an array of internal constraints, industry‐specific drivers as well as external economy‐wide factors that influence the availability and cost of the labour input required. In this study a model incorporating relevant task and general environmental factors is used to measure their impact on hotel managers' decision to raise or lower the level of employment in hotels. Industry‐specific factors which were found to be statistically significant in influencing the demand for hotel staff included the number of hotel rooms, total revenue earned from room rentals and food and beverage sales and revenue obtained from the sale of these items. More broadly, general environmental factors of importance were the production index and the gross domestic product in impacting on the number of hotel employees hired by hotel management.
Kevin K.F. Wong and Cindy Kwan
Hotels and travel agents struggle constantly to innovate and conceive new business strategies to meet the ever‐changing travel needs and diversity of demands from the increasingly…
Abstract
Hotels and travel agents struggle constantly to innovate and conceive new business strategies to meet the ever‐changing travel needs and diversity of demands from the increasingly discerning traveler. Hong Kong and Singapore, as the leading tourist destinations, compete fiercely to serve as the tourism hub of the region. The aim of this study is to investigate the competitive business strategies used by hotels and travel agents in Hong Kong and Singapore and examine similarities and differences in these strategies across the two city‐states. The findings indicate that cost competitiveness, mobilizing people and partners, and building a robust service delivery system are the top three competitive strategies which senior managers employ, while leveraging information technology and product differentiation are areas in which they showed the least confidence. The interrelatedness of competitive strategies is exemplified by the fact that a good service delivery system which can realize services consistently can only be achieved when service standards are clearly defined and measurable.
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Antony King Fung Wong, Mehmet Ali Koseoglu and Seongseop (Sam) Kim
This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.
Abstract
Purpose
This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.
Design/methodology/approach
Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.
Findings
This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.
Research limitations/implications
The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.
Originality/value
To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.
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Wilco Chan and Kevin Wong
This purpose of this paper is to enhance the level, scope, and detail of management information under the current accounting format in hotels in China, and suggests a preliminary…
Abstract
Purpose
This purpose of this paper is to enhance the level, scope, and detail of management information under the current accounting format in hotels in China, and suggests a preliminary research framework on development of China‐based uniform hotel accounts.
Design/methodology/approach
Focus group interviews with industrial executives were carried out to give a deeper insight of the issue and to gather more information for a better understanding of the up‐to‐date situation.
Findings
The preliminary findings of this paper reveal that there are nine new hotel business drivers that are currently not fully reported in the financial statements.
Research limitations/implications
The limitation of the paper is that the number of accounting professionals interviewed was of smaller proportion among the interviewees.
Practical implications
The findings in this paper provide informative details on the existing financial performance reporting in Mainland hotels from a managerial perspective, and point out limitations of adopting the Uniform System of Accounts for the Lodging Industry in China.
Originality/value
The paper shows that identifying the current financial reporting system in Mainland hotels is important to some new expatriate managers who are unfamiliar with local business conditions. A comprehensive and meaningful accounting framework could provide enriched managerial information to managers to make decisions and reduce dispute between hotel owning company and hotel operating company arising from different views on the typical way of calculating management fee that is based on the definition of revenue stipulated in the management agreement.
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Walter W.C. Chung, Kevin C.M. Wong and Paul T.K. Soon
The purpose of this paper is to propose an integrated model of decision support system (DSS), artificial neural network, information and communication technologies and statistical…
Abstract
Purpose
The purpose of this paper is to propose an integrated model of decision support system (DSS), artificial neural network, information and communication technologies and statistical process control (SPC) to facilitate agreement by different stakeholders with special interests to commit to the decision that will be taken to stop the production line when something goes wrong somewhere in a supplier network environment.
Design/methodology/approach
A DSS is proposed to capture exceptional signals from source on deterioration of product quality to alert preventive actions needed before the problems are getting out of hand. The supervisors are given a set of guidelines to support making the decision. Real‐time SPC and rule‐based decision support procedures are used to trigger pre‐defined exceptional signals for forwarding to the most appropriate person (the knowledge holder in the problem domain) to make a decision to stop the line. All servers in all remote sites are internet‐connected and provide real‐time quality data to the regional supply chain manager. A case study is described to show how this is implemented in a lens manufacturing company.
Findings
A significant improvement in quality level can be achieved by holding the knowledge worker accountable for making the decision to stop the production line rather than made by default as is with most traditional operations.
Practical implications
To provide a concept to structure activities for decision support so that the persons responsible for making the decision to stop the production line is held accountable by all stakeholders.
Originality/value
Practitioners can replicate the approach used in this paper to their own situations involving decisions to be made to address un‐structured problems and unclear responsibilities.
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Rachel Davies and Robert Jenkins
Learning disability nurses are in a prime position to help protect clients from abuse. But current training programmes are not preparing nurses adequately to fulfill this role…
Abstract
Learning disability nurses are in a prime position to help protect clients from abuse. But current training programmes are not preparing nurses adequately to fulfill this role. This article argues that a shift in organisational culture is required in order to ensure new knowledge is properly integrated with nurses' experience and training needs.