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Today, almost all manufacturers provide after sales support services. But these services are usually the same across all of a company's product segments, and warranty terms and product support services are typically the same across the industry. Executives believe that if they invest in upgrading services, competitors would follow and eventually customers would no longer see differentiation or value, while the firm is left with higher costs. As such, service operation is not considered strategic to company.

The article defines what is meant by service enabled customer experience. Each of the six stages of customer buying processes – demand generation, browse and research, configure and quote, shop and transact, fulfill and support, and optimize experience are examined to assess services role – and their effects on loyalty and advocacy are examined. A case study and lessons learned form implementing Service Enabled Customer Experience (SECE) are provided.

Manufacturers have an opportunity to break free of the cycle of low customer loyalty and low margins by pursuing a Service Enabled Customer Experience strategy. This approach has been shown to increase customer loyalty and advocacy, ultimately increasing market share. Implementing Service Enabled Customer Experience strategy requires a shift in how services are viewed by the organization. But for those willing to make the commitment, the rewards are significant.

A well designed service program, targeted to the right segments and tightly integrated with the firms' operations can differentiate a brand, increase loyalty and provide a lasting competitive advantage.

The purpose of this study is twofold: (1) to diagnose and analyze the current state of child sexual violence in the Metaverse through thematic analysis, identifying patterns and empirically diagnosing issues and (2) to enhance cybercrime investigation capabilities and public safety training in Metaverse investigations in the future.

By using thematic analysis, the study examines online child sexual violence victimization cases in the Metaverse, collecting data through keyword searches in newspapers and court records.

This study provides detailed policy recommendations for building trust between the government and citizens involved in the digital age.

The research endeavors harbor a dual focus: first, to meticulously dissect and comprehend the prevalent landscape of child sexual violence within the intricate realms of the Metaverse. Through rigorous thematic analysis, the authors endeavor to unearth underlying patterns, diagnose empirical realities and illuminate the pressing issues at hand. Second, the authors aspire to fortify the arsenal of cybercrime investigation techniques, bolstering the capacity for future Metaverse inquiries. Using thematic analysis, the study meticulously scrutinizes a dozen cases of online child sexual violence, meticulously gathering data from diverse sources such as newspapers and court records. The implications of the research extend far beyond academia, offering concrete policy recommendations to safeguard vulnerable denizens of the Metaverse.

The aim of the current study is three‐fold: it aims to empirically investigates the relationship between officers' perceptions on organizational structure and preventive policing practices (PPP) in the South Korean context; it attempts to find what aspects of organizational characteristics will be influential in police officers' day‐to‐day activities;, utilizing structural equation modeling (SEM), it aims to identitify the complex networks of influences among various organizational aspects.

The current study utilizes data collected from two different samples: a total of 146 randomly selected police officers in a metropolitan police agency, and 60 police officers who were attending a community policing training course. Overall response rate was 73.6 percent. The organizational characteristics investigated include strategic direction, decentralization of authority, system flexibility, reward system, and open‐system feedback mechanism.

The results of SEM indicate that officers' perceptions on organizational structure (except open‐system feedback mechanism) of Korean police agency do not influence an individual police officer's preventive policing activity. The study found a significant relationship between officers' perceptions on open‐system structure and preventive policing practice. Finally, the study also identified a complex network of organizational traits on preventive policing: strategic direction influences all other organizational factors; system flexibility is a prerequisite for the open system; and decentralization of authority influences the open system structure.

Although this study uniquely utilized organizational factors measured at the individual level, one may criticize the lack of a more direct organizational measure, such as organizational size, age, task scope, or number of ranks. Future study on this topic will benefit from employing both direct and indirect organizational measures.

The current study enhances the understanding of individual perception of organizational characteristics on police officers' day‐to‐day preventive policing activities.