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Article
Publication date: 11 January 2008

Jan Terje Karlsen, Ketil Græe and Mona Jensvold Massaoud

The purpose of this study is to investigate how trust can be built in a relationship between a project and its stakeholders.

6194

Abstract

Purpose

The purpose of this study is to investigate how trust can be built in a relationship between a project and its stakeholders.

Design/methodology/approach

The empirical data are based on a qualitative case study with in‐depth interviews following a semi‐structured approach. A Norwegian project, the new opera house, is studied. This is a large public construction project, with a great deal of media and public attention by Norwegian society.

Findings

The study results show that trust is built in a project‐stakeholder relationship by improving communication skills, behaving reliably, showing commitment, being sincere, benevolent and competent, obtaining and acting with integrity, working towards reaching project milestones and establishing common goals.

Research limitations/implications

Future research should investigate other scenarios, types of projects, cultures and countries, so that these findings may be generalized.

Practical implications

This research concludes that trust is important for building a well‐functioning business relationship. Trust can be seen as a result of good project‐stakeholder relations, and trust is reciprocal. Trust is something that must be earned, and it can be easily lost.

Originality/value

How to build trust in project‐stakeholder relationships is studied in this research paper.

Details

Baltic Journal of Management, vol. 3 no. 1
Type: Research Article
ISSN: 1746-5265

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Article
Publication date: 11 January 2008

Asta Pundziene

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Abstract

Details

Baltic Journal of Management, vol. 3 no. 1
Type: Research Article
ISSN: 1746-5265

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Article
Publication date: 1 April 2012

Sudi Nangoli, Sheila Namagembe, Joseph M. Ntayi and Muhammad Ngoma

The purpose of this paper is to examine the effect of project communication on project‐stakeholder commitment. Earlier studies have emphasized the significant influence of…

722

Abstract

Purpose

The purpose of this paper is to examine the effect of project communication on project‐stakeholder commitment. Earlier studies have emphasized the significant influence of project‐stakeholder commitment to project success; and to date, lack of stakeholder commitment is still listed as a key cause of project failure. In an effort to improve project stakeholder commitment, the paper investigated project communication as a key antecedent of project‐stakeholder commitment.

Design/methodology/approach

The study adopted a cross sectional study design and results were drawn from a sample of 92 citizenship projects conducted by 16 commercial banks in Uganda. Data collection was based on a specific type of project in order to obtain context‐specific responses.

Findings

The results obtained after running a hierarchical regression indicated that intra‐project communication and extra‐project communication had a positive combined predictive potential of project‐stakeholder commitment with a Beta coefficient of 0.54. It was recommended that project management should create an atmosphere for effective project communication as one of the primary means of ensuring commitment of various project‐stakeholder commitment.

Originality/value

This is the first paper to document the effect of project communication on stakeholder commitment in Uganda. Many people in projects in Uganda have lacked commitment to projects due to inadequate information, attributable to gaps in the communication system. The results indicate that project communication has implications for project commitment.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 8 no. 4
Type: Research Article
ISSN: 2042-5961

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