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The paper aims to describe how Brathay, a people‐development consultancy, teamed up with TDG, a pan‐European supply‐chain solutions provider, on a management‐development framework that helped to demonstrate to operational directors the importance of focusing not only on operations, but also on overall business strategies.

The paper details the staging of a motivational conference, the formulation of a management framework, and the organization of a three‐day coaching program to lay out a coaching method and give the operational directors the opportunity to put it into practice.

The paper demonstrates that the approach helped people to start operating more effectively. Managers were given more authority to get on with their jobs and became clearer about what was expected of them and what they could expect from their directors.

The paper shows that the integrated development program has positioned TDG to improve not only its service and value to customers, but also its competitive edge.

The paper reveals the advantages, in terms of ensuring that already‐exacting customer‐service levels are maintained and improved, of having operational directors able to focus at a more strategic level.

Reports that have reached us of the installation of Sir Philip R. Morris as President of the Library Association on January 28th assure us of the contribution he may make to the Association. As the retiring President, Mr. Oldman said, and as we know, his main interest has always been education and, as the Association has many projects in that field and some problems yet unsolved, he welcomed Sir Philip especially in that direction; but our new President has much experience of libraries in spite of his disclaimer of qualifications in our direction. He is a Carnegie Trustee and, unofficially, he connects us again with the body to which our profession owes so much and, as for lack of experience, one who has been Director of Education for Kent and therefore the ultimate official chief of the great County Library system there, cannot lack it. From what we hear of this speech—which we hope will be published in its complete but all too short length in the L.A. Record—we look ahead with confident pleasure to the Address he will give us at the Southport Conference in September.