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The purpose of this paper was to ask Lisa Janicke Hinchliffe, Professor/Coordinator for Information Literacy Services and Instruction in the University Library at the University of Illinois at Urbana-Champaign, about her views regarding the Framework for Information Literacy for Higher Education.

This is an interview.

Hinchliffe believes that the Framework is one among many documents that academic librarians can and should use to promote information literacy.

Hinchliffe contradicts the opinion that the Framework and the Information Literacy Competency Standards for Higher Education could not have co-existed.

Hinchliffe offers librarians practical advice for moving from a Standards-based to a Framework-based information literacy program.

Hinchliffe concludes that the old ways of fostering information literacy do not need to be rejected to adopt new practices.

There is much confusion over how the Americans with Disabilities Act and the Rehabilitation Act Amendments of 1998 will apply to the Internet. Based on current trends, it seems likely that they will soon be applicable to the commercial sector, as well as the government and education domains. Given this state of affairs, how much of the Internet is already accessible to those with disabilities? This study looks at the accessibility of six genres, or categories, of sites spread over three domains. Utilizing the evaluation software Bobby, this study finds that government sites are currently the most accessible, and popular commercial sites are the least. Educational possibilities are discussed to broaden the consideration of these issues during Web site design.

Information exchange is important in any transaction but is perhaps particularly important for transactions in the travel and tourism industry where information gratification plays such a crucial role. Internet‐based technologies allow organisations to exchange information with an often geographically dispersed and wider marketplace without a loss of quality. However, merely being online, publishing a Web site is not enough. Organisations need to ensure their Web sites obtain “traffic” or “hits” and, importantly, that the content of their sites is accessible. Accessible Web sites mean access for all, accommodating different user capabilities and needs. This research examines the emerging competitive and legal imperatives to consider the issue of Web content accessibility as well as what makes for an accessible Web site. In spite of the strong competitive and legal imperatives for accessibility, a survey of 100 UK and German‐based travel and tourism Web sites conducted here revealed disappointingly low levels of accessibility. As the Internet and Web come to play a more important part in individual lives, this finding suggests that many organisations need to work harder to ensure that their often considerable investments achieve what they set out to do – communicate effectively with what they hope is a larger marketplace.