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The purpose of this paper is to assess whether European sport has been damaged or adapted during the austerity in public sector and consumer spending that has followed the financial crisis of 2008-2009.

Review of literature and data.

Sport has adapted successfully.

The overall conclusions will not apply to every sport in every country.

Sport flourishes when it adapts to historical trends.

Updates all previous reviews.

Ken Roberts, the owner of an independent automotive repair business in small coastal city in New England, arrived early for the workweek to discover an unscheduled and unknown vehicle awaiting repair in the driveway. Ken needed to develop a tactical plan for dealing with the owner and the potential repair of the vehicle, mindful of his reputation as one of the best independent shops in the area. As a service marketer, beyond providing competent repair work, he knew that word of mouth was crucial to his business's continued success. Students ar challenged to evaluate this situation and provide recommendations within the context of the marketing of services.

Based on the principles of stakeholder theory, the purpose of this paper is to explore the relationship between the information reported to stakeholders in corporate social responsibility (CSR) reports and companies’ CSR reputation (CSRR).

The paper implements two regression models to test how reporting to stakeholders influences the CSRR of 84 companies included in the Spanish “MercoEmpresas Responsables” reputation index.

The results demonstrate that greater global reporting intensity to stakeholders does not necessarily mean a better CSRR. Contrarily, the reporting-reputation link depends on the intensity of reporting to specific stakeholders such as investors, regulators and the media. The findings are explained largely by the institutional, political and business characteristics of Spain after the Great Recession of 2007-2008.

The evidence reported in this paper confirms stakeholder theory as an adequate framework to understand corporate reporting to stakeholders and its relationship with CSRR. The findings suggest that stakeholder salience (i.e. power, legitimacy and urgency) is a key concept for understanding the reporting-reputation link better in future research.

In the light of the findings, companies willing to use reporting to stakeholders as a tool to improve CSRR should establish regular mechanisms for monitoring stakeholder power, legitimacy and urgency, provide complete information to investors in their CSR reports and minimize the amount of detail provided to regulators and the media in their CSR reports.

There is still little empirical evidence concerning how the information to stakeholders contained in CSR reports influences the processes by which CSRR is built or destroyed. This paper contributes to the previous literature by describing how the global intensity of reporting to stakeholders and the intensity of reporting to different stakeholder groups relate to CSRR.

The purpose of this article is to discuss whether interpersonal influence impacts the success of information technology support jointly managed by public libraries and their corresponding city departments. By exploring various management models of the information technology departments serving Canada's urban public libraries, the role of interpersonal influence in these partnerships is described.

A two-part survey was administered to all Canadian urban libraries to explore which management models exist and to determine current issues. In-depth semi-structured interviews were conducted with exemplary sites. The survey data were used to rank dependence levels of public libraries on their corresponding cities. Using Cialdini's framework of influence, a thematic analysis was conducted on the interview data to note the presence or absence of each principle.

Most Canadian urban public libraries rely on their corresponding cities for a small number of IT-related services; 25 percent have somewhat or highly integrated departmental partnerships. Interpersonal influence, particularly the principles of “authority” and “liking” are important factors in these partnerships.

This study is limited to Canadian urban public libraries and explores a single service. It builds on previous studies exploring the role of influence and public libraries, and indicates the utility of further research of city and public library partnerships.

The findings may help inform the development of Library Service Level Agreements and other shared policy documents.

This is the first study to explore shared management models and the role of influence at the municipal level in Canadian public libraries.

Lesley Bernstein investigates the Pilkington dispute and finds a disturbing situation, boding ill for the future. Eric Wigham, Labour correspondent of The Times for 23 years, advises strike‐troubled management to use combat measures of the last century.

The editorial for this issue sets out the context of increasing awareness of the need for better services for children and adults with autism spectrum disorders, and highlights the importance of policy to maintain awareness and provide incentives while recognising that more would be needed to ensure that people with autism have a good quality of life and reach their full potential. There are two sections to this paper. The first is a case study written from a parent's perspective and highlighting the need for good joint working and supporting families, as well as the importance of understanding how autism affects a child and his/her family. The second part considers good practice in supporting children and adults with autism to increase social inclusion, independence, choice and autonomy.

The purpose of this article is to consider why work‐life balance has become a major issue, and the likely outcomes of the widespread dissatisfaction with current work schedules.

The article reviews international evidence on hours of work and time use, and the academic literature on employees’ attitudes towards their hours of work, and perceptions and complaints about work‐life imbalances.

Working time has not lengthened and complaints about time pressure are unrelated to hours actually worked. The sources of the widespread dissatisfaction with current work schedules will lie in a combination of other trends – increased labour market participation by women, work intensification, the spread of feelings of job insecurity, more work being done at odd hours, the spread of new information and communication technologies, free time increasing more slowly than spending power and aspirations, and relatively long hours becoming most common among employees (and the self‐employed) in higher status jobs. An outcome is unlikely to be a general downward trend in hours worked on account of the substantial opportunity costs that would often be incurred by employees, and because some (mainly middle class) employees have access to a number of effective coping strategies.

Nearly all the evidence considered (and available) is from Western countries.

Regulation of working time with the aim of delivering more acceptable work‐life balances needs to deliver flexibility (at employees' discretion) rather than any standard solution.

The article offers a synthesis of evidence from sources that are rarely drawn together – mainly labour market research, and leisure studies.

Explains that the following articles provide the opportunity to look at how the concept of social exclusion develops when it is approached sociologically. Outlines the content and briefly comments on each of their themes.