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Article
Publication date: 1 December 1994
Steve Hammett and Ken McMeikan
Reports on development of a training and development strategy to meetthe challenges of the 1990s facing a large food retailer. Starting withdiscussion groups to identify how First…
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Abstract
Reports on development of a training and development strategy to meet the challenges of the 1990s facing a large food retailer. Starting with discussion groups to identify how First Class service could be achieved, reports on how this resulted in training to meet the needs of people in each store. The development of a competency framework was also essential to support the achievement of critical success factors.
Details
Executive Development, vol. 7 no. 6
Type: Research Article
ISSN: 0953-3230