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Article
Publication date: 7 October 2014

Lorna Collins, Ken McCracken, Barbara Murray and Martin Stepek

This paper is the first in a regular series of articles in JFBM that will share “a conversation with” thought leaders who are active in the family business space. The world of…

322

Abstract

Purpose

This paper is the first in a regular series of articles in JFBM that will share “a conversation with” thought leaders who are active in the family business space. The world of family business is, like many other arenas, constantly evolving and as the authors learn more about how and why families “do business” the approaches and tools for working with them also evolve. The purpose of this paper is to stimulate further new research in areas that practically affect family businesses and to “open the door” to practical insights that will excite researchers and provide impetus for new and exciting study. The specific purpose of this paper is to explore “what is strong governance.” There has been much interest in governance lately yet there is a tendency to treat governance in a formulaic way such that, at the moment, the notion that every family business must have a family council or a formal structure in order to be considered “effective” and “successful” predominates. The authors’ panel challenges and discusses this notion drawing on the experience and knowledge as family business advisors, consultants and owners.

Design/methodology/approach

The impetus for this particular conversation is a result of a brainstorming conversation that Lorna Collins and Barbara Murray held in February 2014 where they focussed on “how JFBM can encourage and stimulate researchers to engage in aspects of research that makes a difference to the family business in a practical way.” This paper reports a conversation between Barbara Murray (Barbara), Ken McCracken (Ken) and Martin Stepek (Martin), three leading lights in the UK family business advising space, all of whom have been involved in running or advising family businesses for more than three decades, held in August 2015. The conversation was held via telephone and lasted just over 60 minutes. Lorna Collins acted as moderator.

Findings

Strong governance is not just about instituting a “family council” or embedding formal governance mechanisms in a family business. Evolutionary adaption by family members usually prevails such that any mechanism is changed and adapted over time to suit and fit the needs of the family business. Many successful family businesses do not have recognized “formal” governance mechanisms but, it is contended, they are still highly successful and effective. Future areas of research in governance are also suggested.

Originality/value

This paper contributes to the family business discourse because the debate it reports challenges the basic assumptions upon which much consulting and advisory practice is conducted. It also challenges the notion of “best practice” and what is “new best practice” and how is it that any “best practice” is determined to be “best.” Furthermore, the panel provides insights in to the “impact of family dynamics on governance” and “the impact of family dynamics on advisors.” The paper content is original in that it provides an authentic and timely narrative between active family business practitioners who are also scholars and owners.

Details

Journal of Family Business Management, vol. 4 no. 2
Type: Research Article
ISSN: 2043-6238

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Article
Publication date: 13 April 2015

Lorna Collins, Barbara Murray and Ken McCracken

This paper is a conversation piece which highlights the ways in which succession planning in large company might be handled. The discussion focuses on Christopher Oughtred the…

748

Abstract

Purpose

This paper is a conversation piece which highlights the ways in which succession planning in large company might be handled. The discussion focuses on Christopher Oughtred the former Chairman of William Jackson Food Group, one of the largest family businesses in the UK. The paper aims to discuss these issues.

Design/methodology/approach

This paper presents a conversation with a panel of leading family business experts and a family business owner. The paper presents latest thoughts on family business research, insights into a real family business succession project and reflections from a former Chairman on the succession process.

Findings

Findings highlight possible stages and requirements of a successful transition and succession plan. Also suggestions for areas of further research are presented.

Originality/value

The conversation recorded in this paper represents a rare opportunity to obtain reflections and insights on a succession process and how it was managed in a large family business. The conversation also highlights the kinds of challenges often experienced by family businesses during transition and succession. As a case study this is an exemplar of how succession might be planned.

Details

Journal of Family Business Management, vol. 5 no. 1
Type: Research Article
ISSN: 2043-6238

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Article
Publication date: 12 October 2015

Ken McCracken

The purpose of this paper is to consider, from a practitioner’s perspective, two phrases that are often used in the family enterprise field; “best practice” and “trusted adviser”…

318

Abstract

Purpose

The purpose of this paper is to consider, from a practitioner’s perspective, two phrases that are often used in the family enterprise field; “best practice” and “trusted adviser”. They are sometimes found together, a trusted adviser being one who has a meaningful relationship with a family and can offer advice based on best practice. The alternative view offered here is that the notion of best practice is flawed, while trust has much more to it than building personal relationships between and adviser and an enterprising family.

Design/methodology/approach

This paper is a commentary piece from a practitioner with experience of working with enterprising families in different parts of the world.

Findings

This commentary paper challenges the notion that there are best practices in family business governance. It suggests that these are being used to bolster a normative approach to advising that emphasises the importance of certain structures and practices in place of effective governance that is developed by enterprising families to suit their needs. It also tries to expand the debate about the so-called trusted adviser by reviewing aspects of trust that have little to do directly with the quality of personal relationship between a family and their adviser.

Originality/value

This paper provides an informed practitioner view of issues that are currently being debated in the field of family enterprise knowledge and practice. It will be useful for enterprising families, family business practitioners, academics and researchers.

Details

Journal of Family Business Management, vol. 5 no. 2
Type: Research Article
ISSN: 2043-6238

Keywords

Available. Content available
Article
Publication date: 7 October 2014

Lorna Collins

379

Abstract

Details

Journal of Family Business Management, vol. 4 no. 2
Type: Research Article
ISSN: 2043-6238

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Article
Publication date: 13 December 2022

Badr Habba, Azzeddine Allioui and Farah Farhane

The purpose of this research is to study the influence of professionalization on Moroccan family businesses and the challenges that hinder its success.

259

Abstract

Purpose

The purpose of this research is to study the influence of professionalization on Moroccan family businesses and the challenges that hinder its success.

Design/methodology/approach

The design is based on exploratory qualitative approach based on semi-directive interviews with 15 CEOs of unlisted Moroccan family businesses to gain a better understanding of CEOs' perceptions of management professionalization.

Findings

This research work gives rise to a result that professionalization helps family businesses cope with their competitive environment, improve the quality of strategic decisions and thus increase their performance. However, successful professionalization process requires certain cognitive, managerial, cultural and emotional skills that allow the overcoming of socio-emotional barriers and guarantee the efficacious implementation of change.

Practical implications

This paper guarantees the identification of the mechanisms to be put in place to overcome the challenges that prevent the success of this professionalization by implementing a new professional culture inspired by family values and standards while respecting the conditions of economic profitability.

Originality/value

The originality of this paper lies in the analysis of the influence of professionalization on the family businesses' in the Moroccan context and the proposal of professionalization tracks to align with market requirements and strengthen the competitiveness of the company. Thus, this paper guarantees the identification of the mechanisms to be put in place to overcome the challenges that prevent the success of this professionalization by implementing a new professional culture inspired by family values and standards while respecting the conditions of economic profitability.

Details

Journal of Family Business Management, vol. 13 no. 4
Type: Research Article
ISSN: 2043-6238

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Article
Publication date: 1 February 2000

Shane S Dikolli

Prior work has focused on the impact of using alternative bases for allocating costs to products but there has been little work that evaluates the use of alternative allocation…

118

Abstract

Prior work has focused on the impact of using alternative bases for allocating costs to products but there has been little work that evaluates the use of alternative allocation bases for allocating costs to departments. In particular, if different departments of a multi‐national firm are located in settings with different reporting requirements, exchange rate risks, and costs of capital, then the choice of cost allocation base can be important. This paper examines the economic impact of alternative service department allocation bases in a decentralised setting. A non‐linear programming (NLP) approach is used to model the problem. A review of prior literature identifies a method, based on the NLP approach, for determining the economic impact of alternative allocation bases in a multi‐product setting. The method is adapted in this paper for the multi‐divisional context. The study finds that centralised production volume decision‐making is superior to decentralised decision‐making using either revenue or volume‐based cost allocation bases. Under certain conditions, revenue‐based allocation bases are also found to be superior to volume bases. Under the assumptions of the model no distinction can be made between the centralised solution and a profit‐based allocation regime. A practical implication of this study is that designers of cost allocation systems need to consider not only the direct income‐shifting effect of different cost allocation bases but also the indirect economic effect of consequential changes in the operating decisions of the firm.

Details

Asian Review of Accounting, vol. 8 no. 2
Type: Research Article
ISSN: 1321-7348

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Article
Publication date: 9 April 2019

Jin Woo Lee and Soo Hee Lee

The purpose of this paper is to examine the impact of digital platforms on the contemporary visual art market. Drawing on the theoretical insights of the technology acceptance…

1949

Abstract

Purpose

The purpose of this paper is to examine the impact of digital platforms on the contemporary visual art market. Drawing on the theoretical insights of the technology acceptance model, the meaning transfer model and arts marketing literature, the authors conceptualise the role of user participation in creating the meaning and value of contemporary artworks in the online art market.

Design/methodology/approach

The authors conduct a qualitative study of Saatchi Art as an instrumental case for theorising. It is an online platform for trading visual artworks created by young and emerging artists. The data for this study were collected through direct observation and documentary reviews, as well as user comments and buyer reviews from Saatchi Art. The authors reviewed 319 buyer comments Art and 30 user comments. The collected data are supplemented with various secondary sources such as newspapers, magazines, social media texts and videos.

Findings

The growth of digital art platforms such as Saatchi Art provides efficiency and accessibility of information to users while helping them overcome the impediments of physical galleries such as geographical constraints and intimidating psychological environments, thereby attracting novice collectors. However, users’ involvement in the process of valuing artworks is limited and still guided by curatorial direction.

Research limitations/implications

The first limitation of this research is that the data in this research cannot capture interactions between users, though users’ intention to use Saatchi Art is affected by the social influence of other users. Second, this research has not examined artists as users of digital art platforms and their interactions with other types of users. Artists’ intention to use the online platform might be underlined by enhancing their status in the peer group or seeking legitimacy in the field by following other artists and getting recommendations from important referents.

Practical implications

The outcomes of this research suggest that newcomers in the online art market should acknowledge that users’ intention to use the online art platform is determined by not only technological usefulness of the website but also the symbolic capital of the information provider.

Originality/value

User participation in the online art market is guided by curatorial direction rather than social influence. This confirms re-intermediation of marketing relationships, highlighting the role of new intermediaries such as digital platforms in arts marketing.

Details

European Journal of Marketing, vol. 53 no. 6
Type: Research Article
ISSN: 0309-0566

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Book part
Publication date: 30 September 2024

Sardar Mohammadi, Abed Mahmoudian and Manuel Alonso Dos Santos

Currently, attention to customer experience management is one of the most important management approaches in the business field. Focussing on improving customer experience and…

Abstract

Currently, attention to customer experience management is one of the most important management approaches in the business field. Focussing on improving customer experience and having a customer experience management strategy is one of the actions that service providers can take to improve their marketing performance by providing superior experiences to customers. The nature of customer experience is very important for the retail industry, especially for sportswear stores, because sports products are mostly experience-oriented and can be classified as a general experience. Despite the importance of consumption experience in consumer behaviour studies, the design of sports customer experiences has received less attention from researchers. Therefore, this chapter seeks to answer the question of what aspects of creating and developing customer experience in sportswear retail stores are. To answer this question, this chapter attempts to identify the areas of creating customer experiences in sports stores by using the views of sports marketing experts through qualitative research and using content analysis techniques. The findings indicate that sports stores try to provide the best experience for their customers by considering six aspects of human resources and employees, products, interior design, exterior space, technology and interaction and communication in their strategic marketing plans and investing in creating and developing these aspects. They create a distinct experience for customers and provide a basis for purchasing, satisfaction, loyalty and other positive marketing consequences for customers.

Details

Marketing and Design in the Service Sector
Type: Book
ISBN: 978-1-83797-276-0

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Book part
Publication date: 11 August 2014

Kira Strandby and Søren Askegaard

This chapter builds on Georges Bataille’s analysis of waste as a constitutive element of social life. We argue that two separate but intertwined dimensions included in the idea of…

Abstract

Purpose

This chapter builds on Georges Bataille’s analysis of waste as a constitutive element of social life. We argue that two separate but intertwined dimensions included in the idea of waste, waste as sacrifice and waste as competition, can enhance our understanding of the role of the lavish wedding in contemporary consumer society. We suggest four categories of waste as constitutive of the meanings of the wedding universe: pure waste, lavish waste, simulated waste and anti-waste.

Methodology

We use a combination of netnography and long interviews to explore notions of waste in Danish weddings. The netnography was conducted in a Danish wedding forum, where informants for the long interviews were also recruited among the members.

Findings

We find that the four dimensions of waste suggested in our theorization are indeed found in the way consumers plan and enact their weddings. In particular, the notion of sacrificial expenditure – what we call “pure waste” in our context – is indeed present in contemporary weddings.

Research limitations/implications

This research is undertaken in a Danish context, which represents a particular historical and cultural framing of the wedding ceremony and its types of expenditure. We encourage research in other cultural contexts to elaborate on our findings.

Originality/value of chapter

Without denying the fundamental symbolic character of consumption activities, we argue that, more generally, a Bataillean perspective on consumption and waste can further our understanding of the limits of the symbolic character in consumer research, since it underlines the more corporeal experience of certain consumption rituals.

Details

Consumer Culture Theory
Type: Book
ISBN: 978-1-78190-811-2

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Article
Publication date: 17 January 2025

Val Hofmann

The purpose of this study is to critically analyse the current research around the impact of management strategies on challenging behaviour in autism.

17

Abstract

Purpose

The purpose of this study is to critically analyse the current research around the impact of management strategies on challenging behaviour in autism.

Design/methodology/approach

Mixed method analysis.

Findings

Seven studies were included for discussion. The author found significant heterogeneity in the outcome measures of all the studies and was unable to provide a meta-analysis. The results showed that psychosocial interventions offer the most promise in terms of safety and efficacy. The author was unable to explain what part of their intervention had the most significant effect. Antipsychotic interventions demonstrated the most robust methodologies and therefore, the results are more reliable.

Research limitations/implications

These studies provide valuable evidence for UK guidelines and suggest that lower doses of medication do not have a therapeutic effect on patients. Furthermore, these studies do not use psychosocial interventions alongside medication reduction, which may have proven valuable to help the author’s understanding of the different management strategies for treating challenging behaviour in autism. Thus, this literature review recommends further studies in the reduction of medication alongside psychosocial interventions with a larger number of participants recruited from a diverse range of backgrounds.

Practical implications

Gerrard et al. (2019) hope that positive behavioural support will become standard practice for specialist teams following the results of their findings and conclude that in the absence of effective management strategies, there is a greater likelihood of the re-introduction of medication. Admittedly, they do not understand what components of their intervention had the greatest significance on the results and identify this as a limitation of the study. In the single case study by Lee, Rhodes and Gerrard (2019), they claim that medication reduction and discontinuation can be successful if the rate of titration reduction is slowed down. This may offer some insight into the success of the strategy by Gerrard et al. (2019).

Social implications

Bishop-Fitzpatrick et al. (2013) state that the researchers in their systematic reviews used “creative techniques” to address the core deficits of autism (p. 7). It can be argued that psychosocial interventions are highly individualized, making them difficult to implement in practice and are ungeneralizable. For this purpose, the reduction of medication cannot be implemented consistently as it is not clear what strategies are effective.

Originality/value

This is the author’s own work, and to the best of the author’s knowledge, it does not infringe upon anyone’s copyright and that any ideas, techniques or any other material are fully acknowledged in accordance with the Harvard referencing guidelines.

Details

Advances in Mental Health and Intellectual Disabilities, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2044-1282

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