This study investigates the roles of technological development, artificial intelligence (AI), and robots in the catering business and their effects on the labor force and staff…
Abstract
Purpose
This study investigates the roles of technological development, artificial intelligence (AI), and robots in the catering business and their effects on the labor force and staff shortages.
Design/methodology/approach
The impact of AI, robots, and technological advancements on the labor force is outlined. Secondary sources and the results of interviews with two highly experienced experts were used to identify the transformation or metamorphosis that affects the staff situation during catering operations. This is an opinion paper that explains why it contains many of the authors’ observations and experiences.
Findings
Technological equipment and AI have been used frequently in catering operations, and robots are not grooved. In the near future, these tools could be part of a solution for the staff shortage because, with their help, less-skilled workers could be doing some of the job in the catering business.
Research limitations/implications
The study is written from a limited perspective because of its qualitative nature and the fact that it is shaped by expert opinions and the author's views. It is expected that conducting the same study with a larger number of experts operating in various fields on similar topics in the future will lead to more effective results.
Practical implications
This research character is an opinion paper and qualitative. This research aims to explain the use of artificial intelligence, technological advancements, and robots and to explore their impacts on the labor force based on the opinions of experts and the author. The data obtained are expected to be useful for future labor force planning in catering businesses.
Social implications
This study provides an exploratory framework regarding staff shortages in catering businesses and the integration of technology, AI and robots.
Originality/value
Based on a literature review, only a limited number of studies have been conducted on the use of technology, artificial intelligence, and robots in kitchens. None of these studies investigated their impact on the labor force. Therefore, this study is both original and valuable.
Details
Keywords
Kemal Birdir and Sevda Sahilli Birdir
The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor…
Abstract
Purpose
The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor shortage crisis in the Hospitality and tourism (H&T) industries.
Design/methodology/approach
This conclusion draws upon the collective insights from the articles in this thematic issue, providing a comprehensive overview of the key findings and their implications. A thorough analysis and discussion of the results are presented, offering a synthesis of the research and its significance for the hospitality and tourism industry.
Findings
This thematic issue examines the profound impact of automation and artificial intelligence on the tourism and hospitality industries, where advancements in technology are juxtaposed with the challenge of skill shortages. The special issue explores the application of AI and automation in operations, training and development as well as the need for a balanced approach to innovation and service delivery standards. As AI transforms the industry, this issue highlights the imperative for hotels and similar establishments to strike a delicate balance between technological innovation and preserving exceptional guest experiences.
Originality/value
This theme issue presents a comprehensive analysis of the key discussions on the strategic use of technology in the hospitality and tourism industries. The articles demonstrate the significance of these advancements in expanding our knowledge and driving innovation, ultimately benefiting various stakeholders in the sector. As these technologies continue to evolve at a rapid pace, it is crucial for industry professionals, decision-makers and researchers to understand their applications, benefits and challenges in order to effectively address the pressing issue of labor shortages in the hospitality and tourism industries.
Details
Keywords
Enes Gök and Sedat Gümüş
Higher education institutions around the world compete with one another in the internationalization zone. One of the biggest competitions centers on the mobility of students…
Abstract
Higher education institutions around the world compete with one another in the internationalization zone. One of the biggest competitions centers on the mobility of students fighting for the share from the student market pie. The Turkish higher education system, as an emerging competitor, also participates in this competition. While many studies focus on international students in Turkish higher education institutions, the literature lacks information about why Turkish institutions participate in this game, and what tools and strategies they use in this endeavor. This study examined the rationales and strategies of higher education institutions using a semistructured online survey data collected from international offices at participating institutions. Findings revealed that Turkish higher education institutions attract international students to create a multicultural environment by increasing diversity at the campus and to increase the quality of the institution. In contrast to the findings in the literature, seeing international students as institutional revenue source was not among the rationales mentioned by the participant institutions. Besides the rationales, findings also revealed the strategies institutions use for their international student recruitment. Paralleling with the trending mechanisms used worldwide, Turkish institutions use similar strategies such as participating in fairs and events, advertisement through technology, web and social media, and using agents; however, there are also unique mechanisms created by Turkish institutions including visiting parents of current international students, high school visits, and summer camps as effective strategies. Additional research, with broader scope and depth is needed to better understand the internationalization of Turkish higher education.