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Article
Publication date: 14 December 2021

Sarah Lefebvre and Kelly Cowart

As the cosmetic surgery industry grows and diversifies, societal beauty standards have shifted to include images of surgically enhanced bodies. With the increased use of…

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Abstract

Purpose

As the cosmetic surgery industry grows and diversifies, societal beauty standards have shifted to include images of surgically enhanced bodies. With the increased use of influencer marketing, it is important for marketers to understand consumer perceptions of these modified appearances. This paper aims to use the lens of perceived morality (PM) to investigate consumer perceptions of cosmetic surgery services and the effect of enhanced body appearance on consumer interest in an endorsed brand. Interpersonal similarity (IS) is tested as a boundary condition.

Design/methodology/approach

A mixed-methods approach was taken with a qualitative study and two online experiments. Participants were recruited through snowball sampling (NStudy 1 = 133) and Amazon Mechanical Turk (NStudy 2 = 202; NStudy 3 = 270).

Findings

The themes uncovered in the qualitative study revealed that cosmetic surgery services were acceptable when internally motivated but may signal inauthenticity. The findings of Study 2 suggested consumer interest in an endorsed brand was negatively impacted by body enhancement (BE), with PM as the underlying mechanism. Study 3 results demonstrated IS moderated this effect. The indirect effect was significant only for those low in IS.

Originality/value

This research contributes to the underexplored area of cosmetic surgery services and its role in influencer marketing. The findings extend the literature on consumer attitudes and perceptions toward these services and provides insight into the intersection of BE and morality. The contribution is notable, as marketers increasing rely on social media influencers, many of whom have undergone cosmetic surgery services and enhanced their body appearance, to promote their brands.

Details

Journal of Services Marketing, vol. 36 no. 1
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 4 February 2014

Kelly O. Cowart, Edward Ramirez and Michael K. Brady

– This research aims to examine the buffering effect of a firm's religious association on customer reactions to a service failure.

1745

Abstract

Purpose

This research aims to examine the buffering effect of a firm's religious association on customer reactions to a service failure.

Design/methodology/approach

Two scenario-driven studies containing religious and non-religious reasons for a store closing were conducted.

Findings

The results from Study 1 suggest that a religious affiliation safeguards against negative reactions to failures related to store policies (see Hoffman et al., 2003). Customers are more likely to forgive transgressing firms when service failures are associated with religion, regardless of attitudes toward the religious group. A follow up study supports the first, even when no specific religion was identified in the scenario, the service failure involved a firm that closed weekly, and a non-student sample was used.

Research limitations/implications

While the results provide support for the buffering effects of a religious affiliation against a particular type of service failure – temporary service interruptions due to the observance of religious holidays and celebrations, future research should test the robustness of this effect on technology failures and rude treatment by employees.

Originality/value

This paper is the first, to the authors' knowledge, to test the effect of a firm's religious affiliation on customer perceptions of frontline service encounters in general and service failures in particular.

Details

Journal of Services Marketing, vol. 28 no. 1
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 April 2002

Brigette Ann Rapisarda

In this paper it is argued that the degree of emotional competence demonstrated by members of a team will determine whether member interactions build cohesiveness and high…

4090

Abstract

In this paper it is argued that the degree of emotional competence demonstrated by members of a team will determine whether member interactions build cohesiveness and high performance. The study presented examines the relationship between the average score of team members on thirteen emotional intelligence (EI) competencies, and ratings of team cohesiveness and performance in 18 teams in an Executive MBA program. Results showed EI competencies of influence, empathy, and achievement orientation were positively related to student and faculty ratings of team cohesiveness. Empathy was positively related to student and faculty ratings of team performance, and achievement orientation was positively related to student ratings of team performance. Implications are discussed.

Details

The International Journal of Organizational Analysis, vol. 10 no. 4
Type: Research Article
ISSN: 1055-3185

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Article
Publication date: 1 March 1995

Lisa Johnson

What is it about academia anyway? We profess to hate it, spend endless amounts of time complaining about it, and yet we in academia will do practically anything to stay. The pay…

223

Abstract

What is it about academia anyway? We profess to hate it, spend endless amounts of time complaining about it, and yet we in academia will do practically anything to stay. The pay may be low, job security elusive, and in the end, it's not the glamorous work we envisioned it would be. Yet, it still holds fascination and interest for us. This is an article about American academic fiction. By academic fiction, I mean novels whosemain characters are professors, college students, and those individuals associated with academia. These works reveal many truths about the higher education experience not readily available elsewhere. We learn about ourselves and the university community in which we work.

Details

Reference Services Review, vol. 23 no. 3
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 April 1988

Paul Nieuwenhuysen

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online…

176

Abstract

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:

Details

The Electronic Library, vol. 6 no. 4
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 11 January 2023

Ishfaq Ahmed, Talat Islam, Rabia Afzal, Imlak Iqbal and Muhammad Asim Faheem

The authors examined how employee led exchange benefits the organizations. Specifically, the authors aim at investigating the mediating role of family supportive supervision…

505

Abstract

Purpose

The authors examined how employee led exchange benefits the organizations. Specifically, the authors aim at investigating the mediating role of family supportive supervision between employee performance and taking charge behavior. The authors further examined leader-member exchange (LMX) as a boundary condition between employee performance and family supportive supervision.

Design/methodology/approach

The authors collected data from 295 employees and their supervisors working in various public sector organizations of Pakistan on a convenience basis. Specifically, data on family supportive supervision and LMX was collected from employees; whereas, data on employee performance and taking charge was collected from their supervisors between June–September 2021.

Findings

The statistical analysis reveals that high-performing employees are reciprocated by the high family-supportive supervision which increases their work-life balance and they further reciprocate by showing a propensity to take charge. In addition, LMX is noted to strengthen the association between employees' performance and family supportive supervision.

Practical implications

This study explains how managers can extend the stream of employees' performance by highlighting the role of family-supportive supervision and LMX. The managers through high LMX and provision of family-supportive supervision can boost the employees' outcomes from job performance to extra-role performance (i.e. taking charge).

Originality/value

This study adds value to the existing body of knowledge by considering performance as a predictor of various organizational-level consequences. Recent studies have considered the negative consequences of employees' performance, while the positive aspect has been called for an investigation.

Details

International Journal of Emerging Markets, vol. 19 no. 10
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 14 September 2015

Cam Caldwell, Zuhair Hasan and Sarah Smith

The purpose of this paper is to explain the importance of virtuous leadership and identify six characteristics that are necessary for the modern leader to be effective in an…

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Abstract

Purpose

The purpose of this paper is to explain the importance of virtuous leadership and identify six characteristics that are necessary for the modern leader to be effective in an increasingly challenging and competitive world market.

Design/methodology/approach

Theory development.

Findings

The authors suggest that virtuous leaders possess an uncommon level of commitment to those employees whom they serve, to their customers, to their shareholders, and to society at large, the authors extend the concept of the moral continuum and identify the importance of a virtuous perspective in honoring the obligation to optimize wealth creation and enriching outcomes and relationships, and the authors suggest ten propositions about virtuous leadership that may be empirically tested by both scholars and practitioners who are interested in studying and/or applying virtuous leadership to improve relationships and build organizations.

Originality/value

Original article.

Details

Journal of Management Development, vol. 34 no. 9
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 7 August 2019

Punjan Dohare, Amol P. Bhondekar, Anupma Sharma and C. Ghanshyam

The purpose of this paper is to understand the effect of airflow dynamics on vortices for different flow rates using the human nose three-dimensional model.

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Abstract

Purpose

The purpose of this paper is to understand the effect of airflow dynamics on vortices for different flow rates using the human nose three-dimensional model.

Design/methodology/approach

Olfaction originates with air particles travelling from an external environment to the upper segment of the human nose. This phenomenon is generally understood by using the nasal airflow dynamics, which enhances the olfaction by creating the vortices in the human nose. An anatomical three-dimensional model of the human nasal cavity from computed tomography (CT) scan images using the MIMICS software (Materialise, USA) was developed in this study. Grid independence test was performed through volume flow rate, pressure drop from nostrils and septum and average velocity near the nasal valve region using a four computational mesh model. Computational fluid dynamics (CFD) was used to examine the flow pattern and influence of airflow dynamics on vortices in the nasal cavity. Numerical simulations were conducted for the flow rates of 7.5, 10, 15 and 20 L/min using numerical finite volume methods.

Findings

At coronal cross-sections, dissimilar nasal airflow patterns were observed for 7.5, 10, 15 and 20 L/min rate of fluid flow in the human nasal cavity. Vortices that are found at the boundaries with minimum velocity creates deceleration zone in the nose vestibule region, which is accompanied by flow segregation. Maximum vortices were observed in the nasal valve region and the posterior end of the turbinate region, which involves mixing and recirculation and is responsible for enhancing the smelling process.

Practical implications

The proposed analysis is applicable to design the sensor chamber for electronic noses.

Originality/value

In this paper, the influence of airflow dynamics on vortices in the human nasal cavity is discussed through numerical simulations.

Details

Engineering Computations, vol. 36 no. 9
Type: Research Article
ISSN: 0264-4401

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Article
Publication date: 30 November 2023

ChienHsing Wu, Shu-Chen Kao and Jung-Chen Chen

Social participation and user-generated contents have engendered an era when “any receiver can be a provider.” Although studies have emphasized on increasing the number of…

204

Abstract

Purpose

Social participation and user-generated contents have engendered an era when “any receiver can be a provider.” Although studies have emphasized on increasing the number of subscribers conducive to platform success, the issue regarding why viewers drop their registered YouTuber channels has been less addressed. This article aims to present and empirically test a causal model to account for the pattern of discontinuous intention of attention to YouTuber channels.

Design/methodology/approach

Inspired by the expectation–disconfirmation theory, the study proposes and examines a research model by using an empirical quantitative approach. The proposed model considers channel and YouTuber facets, as well as potential moderation effects of viewing seniority.

Findings

Analysis of a sample of 406 questionnaires revealed that ads interference is not a significant reason for discontinuation of viewing a channel, in contrast to insufficient playfulness and inconsistency. Regarding YouTubers’ features, both interaction inadequacy and negative self-disclosure are significant determinants of perceived dissatisfaction and discontinuation of viewing. The effects of determinants of discontinuity depend on viewers' seniorities, except for negative self-disclosure.

Originality/value

While existing studies have focused mainly on revealing the determinants associated with the behavioral intention of viewing YouTuber channels to increase self-media performance, this research contributes insights into the literature investigating why existing viewers stop following a certain YouTuber channel. From a psychological perspective, this study demonstrates the value of modeling discontinuous behaviors toward YouTuber channels in the domain of social marketing.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 36 no. 5
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 26 April 2011

Hui‐Ling Tung and Yu‐Hsuan Chang

The purpose of this paper is to extend an integrated model of the antecedents that help explain and predict team performance in relation to empowering leadership behaviors. To…

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Abstract

Purpose

The purpose of this paper is to extend an integrated model of the antecedents that help explain and predict team performance in relation to empowering leadership behaviors. To this end, the authors examine the intervening roles of knowledge sharing and team cohesion in the relationship between empowering leadership and performance in teams.

Design/methodology/approach

Data were obtained from 261 team members from 79 management teams in a major international fast‐food chain restaurant operating in Taiwan. Confirmatory factor analysis and multiple regressions were used for data analysis.

Findings

It was found that two indirect effects supplemented the direct effect of empowering leadership on team performance, the mechanisms of knowledge sharing and team cohesion. In other words, knowledge sharing and team cohesion, respectively, mediated the relationship between empowering leadership and performance in management teams.

Research limitations/implications

This study extended existing research to the links between team characteristics, team cohesion, and knowledge sharing. Particularly, it explored the effect of team cohesion and knowledge sharing on team performance. The authors further investigated the mediating effect of team cohesion and knowledge sharing on the relationship between empowering leadership and team performance.

Originality/value

This is one of the first studies in empowering leadership applying different intervention and its process of a management team to the study of knowledge sharing as a team process and team cohesion as an emergent state.

Details

Journal of Chinese Human Resources Management, vol. 2 no. 1
Type: Research Article
ISSN: 2040-8005

Keywords

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