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Article
Publication date: 1 October 2006

Jaruwan Daengbuppha, Nigel Hemmington and Keith Wilkes

The purpose of this paper is to present grounded theory as an alternative approach for conceptualizing and modelling the consumer experience. The basic theoretical tenets of the…

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Abstract

Purpose

The purpose of this paper is to present grounded theory as an alternative approach for conceptualizing and modelling the consumer experience. The basic theoretical tenets of the grounded theory approach are contrasted with more traditional assumptions and methods used in consumer research.

Design/methodology/approach

The approach is based on qualitative methods and a series of systematic ethnographic procedures, which along with the simultaneous processes of data collection and analysis, lead to the development of an inductive derived grounded theory of the visitor experience. In order to develop a model of the interactive experience of visitors to heritage sites, case studies are conducted at three World Heritage Sites in Thailand.

Findings

The findings indicate that the grounded theory approach has the potential to reveal a rich and deep understanding of visitor experiences, including the ways that visitors interact with the site, their interpretation of the site, and the meaning of the site for them.

Practical implications

It is suggested that the grounded theory approach can be a valuable tool in exploring the insights and meanings of visitors' experience and could be applied to future research in consumer behaviour. There are practical implications of this kind of research for the management of heritage sites in terms of visitor expectations, interactions and interpretations.

Originality/value

This study has developed a model of the experience and interaction of visitors to Thai World Heritage Sites which could be applied to other heritage sites. It illustrates the theoretical and practical issues of grounded theory approach to exploration and inductive development “interactive experience” of visitors at heritage sites. This is a qualitative research approach that could be adopted for a range of experience based industries such tourism, leisure and hospitality.

Details

Qualitative Market Research: An International Journal, vol. 9 no. 4
Type: Research Article
ISSN: 1352-2752

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Article
Publication date: 1 August 1955

WHEN one considers the fundamental weakness of time study—the personal evaluation of performance—it raises the question whether the predetermined motion time system is going to…

60

Abstract

WHEN one considers the fundamental weakness of time study—the personal evaluation of performance—it raises the question whether the predetermined motion time system is going to absolve the time study engineer from future disputes as to standard times. And if it is, then at whose door, may we ask, are these disputes to be laid?

Details

Work Study, vol. 4 no. 8
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 1 October 2006

Len Tiu Wright

186

Abstract

Details

Qualitative Market Research: An International Journal, vol. 9 no. 4
Type: Research Article
ISSN: 1352-2752

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Book part
Publication date: 30 September 2016

Peter John and Keith Dowding

The article reviews the contribution of Hirschman’s Exit, Voice and Loyalty (EVL) to research in political science. The argument is the framework of exit and voice offers greater…

Abstract

The article reviews the contribution of Hirschman’s Exit, Voice and Loyalty (EVL) to research in political science. The argument is the framework of exit and voice offers greater understanding of a range trade-offs that exist in politics, in particular over collective action and citizen responses to dissatisfaction, which have implications for institutional design as well as for the functioning of democratic processes. The paper summarizes the EVL model and discusses how it may be elaborated. The main part of the article reviews applications to research literatures on political participation, responses to oppressive regimes, political party and interest group membership, and reports a number of formal treatments. The applications have been useful and illuminated a number of research problems, but overall they are modest in their impact in political science. The article suggests that the potential range of impacts could be much greater as EVL can show how individual choices are made in politics and are constrained by its institutions.

Details

Research in the History of Economic Thought and Methodology
Type: Book
ISBN: 978-1-78560-962-6

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Article
Publication date: 30 March 2020

Justine Cooper, Angela Lee and Keith Jones

This paper aims to identify key performance indicators (KPIs), and their corresponding attributes, required to successfully manage asset management sustainably in a built…

671

Abstract

Purpose

This paper aims to identify key performance indicators (KPIs), and their corresponding attributes, required to successfully manage asset management sustainably in a built environment context. Improving the sustainability of existing housing stock is a major challenge facing the UK social housing sector. There is a lack of support to navigate the growing and often incongruent information relating to sustainable development and how to operationalise it. The problem is twofold; first, the current (single criterion) condition-based approach to maintenance planning constrains asset managers and does not fully address the social, environmental and economic aspects of sustainability. Second, the toolkits available for assessing the sustainability of housing are often generic and are time consuming and expensive to implement.

Design/methodology/approach

This paper reports the findings of a participatory research project with a leading London-based housing association, using a series of landlord and tenant workshops to derive a set of attributes associated with KPIs to fully reflect the local requirements of the landlord and their interpretation of the sustainability agenda. Five KPIs are considered to be measurable, directly affected by maintenance work and independent of each other were identified by this landlord (comfort, running costs, adaptability, maintenance costs and community).

Findings

The resulting outputs, in a policy context, will provide a clear route map to social housing landlords of how to improve the sustainability of their housing stock with the additional benefits of addressing fuel poverty and carbon emission targets, whilst at the same time, help create and maintain housing in which people want to live.

Originality/value

The proposed approach is flexible enough to incorporate the individual requirements of landlords and be able to adapt to changes in government policy (local and central) in a timely, robust, transparent and inclusive format.

Details

International Journal of Building Pathology and Adaptation, vol. 38 no. 3
Type: Research Article
ISSN: 2398-4708

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Article
Publication date: 11 May 2015

Lynn Sudbury-Riley, Florian Kohlbacher and Agnes Hofmeister

The purpose of this paper is to investigate self-perceived age among Baby Boomers in the UK, Germany, Japan, and Hungary, and identifies two horizontal segments based on the way…

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Abstract

Purpose

The purpose of this paper is to investigate self-perceived age among Baby Boomers in the UK, Germany, Japan, and Hungary, and identifies two horizontal segments based on the way consumers view their age.

Design/methodology/approach

Questionnaires were used to sample 880 Baby Boomers. Structural equation modeling is used to investigate multinational measurement invariance of the cognitive age scale.

Findings

Two distinct segments are identified, providing support for a young-at-heart consumer culture in all nations in the study. Results also find cognitive age to exhibit partial measurement invariance, which is expected given the disparate nations under study.

Research limitations/implications

This research contributes to cross-cultural global age research which is still in an early pioneering stage. The study builds on a small number of previous studies that validate cognitive age, extends current knowledge of the measurement properties of cognitive age, and identifies two distinct international segments of Baby Boomers. Further research needs to delve into the antecedents of self-perceived age, particularly in the ways in which different life experiences and cultures may impact age identities.

Practical implications

The study has implications for marketing managers wishing to target the increasingly important young-at-heart Baby Boomer.

Originality/value

The study uses four non-American countries, uses samples matched for chronological age, and does not use convenience samples, which make it unique in the cognitive age literature. The study has value for marketing managers, global age researchers, and consumer culture researchers.

Details

International Marketing Review, vol. 32 no. 3/4
Type: Research Article
ISSN: 0265-1335

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Article
Publication date: 1 June 1992

KAMEL M. AL‐KHALIL, THEO G. JR. KEITH and KENNETH J. DE WITT

A numerical solution for ‘running wet’ aircraft anti‐icing systems is developed. The model includes breakup of the water film, which exists in regions of direct impingement, into…

159

Abstract

A numerical solution for ‘running wet’ aircraft anti‐icing systems is developed. The model includes breakup of the water film, which exists in regions of direct impingement, into individual rivulets. The wetness factor distribution resulting from the film breakup and rivulet configuration on the surface are predicted in the numerical solution procedure. The solid wall is modelled as a multi‐layer structure and the anti‐icing system used is of the thermal type utilizing hot air and/or electrical heating elements embedded within the layers. Details of the calculation procedure and the methods used are presented.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 2 no. 6
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 1 June 2004

Lynn Sudbury

The number of years a person has lived is a poor indicator of their self‐perceptions, attitudes and behaviours. For these reasons, gerontologists have looked to alternative…

164

Abstract

The number of years a person has lived is a poor indicator of their self‐perceptions, attitudes and behaviours. For these reasons, gerontologists have looked to alternative measures of age, including self‐perceived or subjective age. While American researchers have built up a body of knowledge pertaining to self‐perceived age for more than half a century, little is known about the concept in the UK. This paper presents the findings of an empirical study into the self‐perceived age of a group of UK citizens (n = 356) aged 50‐79 (mean age 60.2 years). Using the cognitive age scale, respondents were asked how old they perceived themselves to be on the dimensions of feel, look, act and interests. Overall, respondents indicated a self‐perceived age of more than 10 years younger than their chronological age. These results suggest that the phenomenon is at least as extensive as in the US, where it is frequently argued that youth is valued over age. Policy and practice implications are discussed.

Details

Quality in Ageing and Older Adults, vol. 5 no. 1
Type: Research Article
ISSN: 1471-7794

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Book part
Publication date: 3 January 2015

S. Lorén Trull and Bruce A. Arrigo

This chapter examines the conundrum of juvenile immigration law and policy and argues that it is a present-day manifestation of “child-saving” in rhetoric, disposition, and human…

Abstract

This chapter examines the conundrum of juvenile immigration law and policy and argues that it is a present-day manifestation of “child-saving” in rhetoric, disposition, and human capital harm. In support of this thesis, the chapter reviews the pertinent human rights, law, and social science evidence, and it concludes that the maintenance of the nation’s existing immigration policy only makes sense within the context of the intentions of the 19th century child-saving movement. To substantiate this view, the political-economic drivers of contemporary US immigration policy (i.e., its child-saving dynamics) are explored. The chapter concludes by speculatively addressing the character (i.e., the form and quality) of modern-day juvenile immigration policy as child-saving informed by the philosophy and criticism of Psychological Jurisprudence (PJ).

Details

Studies in Law, Politics, and Society
Type: Book
ISBN: 978-1-78441-568-6

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Article
Publication date: 1 February 1979

D.H. Borchardt

Pleasing and satisfying as it is for the national ego to record that Australian book production continues to expand — and the commercial benefits that accrue therefrom to…

91

Abstract

Pleasing and satisfying as it is for the national ego to record that Australian book production continues to expand — and the commercial benefits that accrue therefrom to Austrialian authors, publishers and booksellers are surely swelling the pocket books of a small sector of Australian society — the year under review included three events which are perhaps of greater interest to those who care for Australian literature in its broad sense.

Details

Reference Services Review, vol. 7 no. 2
Type: Research Article
ISSN: 0090-7324

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