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Describes the need for business continuity planning and explains the strategic importance of protecting critical business functions from disruption. Outlines the evolution of the disaster recovery industry, from simple provision of alternative mainframe computers to relocation of key personnel with restoration of sophisticated data/voice networks. Explains the essential phases of continuity plan creation and maintenance. Defines work area recovery planning and describes a model solution. Substantiates the work area thesis with an overview of the contingency arrangements of a key international division of a major bank. Includes findings of and conclusions from an independently conducted survey of over 100 UK organizations interviewed on their current business continuity arrangements.

The literature is divided upon whether a gender difference occurs with respect to ethical decisions. Notable researchers Tannen and Gilligan demonstrated gender difference while subsequent researchers indicate that gender differences are becoming more neutralized. The paper aims to discuss these issues.

This paper analyzes the gender demographic and intercultural influences on ethical decision-making by undergraduate students from New Zealand and the USA through four scenarios.

Overall for the USA and New Zealand, this research demonstrates this split as well, since two scenarios showed significance while two did not. The two that demonstrated a significance dealt with personnel issues and a past client relationship. These two scenarios suggested that a relationship orientation and relativistic nature among women may influence their decision making. The two scenarios without significance were less relationship oriented, involving dealing with a customer (a stranger) and a subordinate (implying a professional supervisory responsibility). In addition, the neutrality exhibited in the latter two scenarios may reflect Tannen's illustration that there is a cross-gender influence on decision making. With respect to the geographic location, the USA, when compared with New Zealand, and the gender demographics, only the USA reported significant differences for two scenarios.

Undergraduate students in the USA provided situations and discussions that resulted in the development of a number of scenarios. Additional research and evaluation of current events, led to a total of ten scenarios with four scenarios yielding business related situations.

Desertion rates in Colombian universities remain unacceptably high. In the field of foreign languages, academic failure is particularly concerning since English language instruction is compulsory in most universities. To address the issue of poor student performance and high dropout rates, the University of Colombia has set up a peer tutoring scheme (PTS) for English as a foreign language (EFL) students in order to inform programme development. The paper aims to discuss this issue.

The study was informed by realist evaluation principles. Qualitative in-depth interviews were conducted with eight PTS stakeholders supplemented by documentary analysis of the programme’s publicity material on the PTS website. The data were analysed using thematic analysis.

Findings reveal discrepancies between the “espoused theory” about how the programme operates and the “theory-in-use”. In particular, according to stakeholders, the programme does not appear to be used by many of those EFL students who would benefit from it, which suggests that the programme is not as effective as it could be. Student and teacher contextual factors and mechanisms may explain the reasons for issues with programme effectiveness.

Formative evaluations such as the current study can provide rich contextual information, but cannot be generalised to other settings. Also, this study does not explore the perspective of peer tutors and tutees, which means key variables may have been overlooked. Further research into the perspectives of tutors and tutees would therefore be needed to firm up these conclusions.

Due to the scarcity of literature into EFL peer tutoring interventions in higher education (HE), it is hoped that these findings will have relevance for similar contexts. The current evaluation highlights the influence of contextual factors such as willingness to ask for help, student motivation, student priorities, tutor credibility, teacher workload, timetabling and scheduling issues and involvement from teachers on the success of open-access peer tutoring programmes for EFL students in higher educational settings.

As far the researcher is aware, this is the first evaluation of an EFL peer tutoring programme in a private HE context in Colombia, and one of only a handful of studies into EFL peer tutoring programmes. The findings therefore have implications for those working in similar contexts.

School resource officers (SROs) have become commonplace in schools across the USA. Although their visibility may allow them to function as capable guardians, little research has examined their impact on less serious but more common forms of school violence, like bullying. The purpose of this paper is to examine the relationship between the presence, quantity and roles of SROs and the frequency of bullying.

Data come from the nationally representative 2006 School Survey on Crime and Safety. The relationship between SROs and bullying, controlling for other guardians, motivated offenders and school characteristics, was assessed using ordered logistic regression. Separate models were estimated for middle and high schools.

There was no association between the presence, quantity or role of SROs and bullying in middle or high schools; however, teacher training was associated with less frequent bullying, especially in middle schools, and the presence of motivated offenders was associated with more frequent bullying.

Whether SROs reduce school violence is contested; this study found no association between SROs and bullying, a less serious but more common form of school violence. Future research should consider the roles of SROs in schools and the credibility of capable guardians.

The results caution against continuing to divert educational and social service resources to law enforcement in schools. Continued training for teachers may provide more effective guardianship against bullying.

This paper contributes to the developing literature on the effect of SROs on less serious but more common forms of school violence, like bullying.

In order to cope with a substantial increase in output and enhance customer services, Mebon Ltd — a leading company in surface coatings technology — has invested approaching £2 million in a 50,000 sq metre warehouse.

This article outlines the mental health promotion strategy developed by Greenwich teaching Primary Care Trust (tPCT). The strategy focuses on four themes: isolation, anxiety and depression, sleep, and stigma and discrimination. The aim is to address mental health promotion for all as well as targeted action for higher risk groups, in recognition of the great contrasts, diversity and significant economic inequalities that characterise the borough. A key challenge has been to integrate mental health promotion with wider agendas and it is intended that the strategy will inform other important areas of work in the borough, such as the neighbourhood renewal and health benefits regeneration programmes.

This paper seeks to describe and analyse an approach to course design as part of a strategic, technology‐inspired, cross‐university intervention to widen participation. A curriculum framework was developed for students who wished to make their work the focus of their study and could not readily access current university provision. A deliberate assumption was made that this would require a technologically inspired response to teaching, learning and assessment.

The approach taken was one of action research, by planning the curriculum framework, validating a course, delivery and review through interviews. Cybernetics was applied post‐hoc to analyse the data generated.

Staff found the framework a useful source of inspiration and critique for current practices, although established practice and preconceptions could render the framework meaningless. The ideas in the framework are not enough to change the institution – authoritative sanction may be needed. The cybernetic concepts of variety and its absorption proved useful in analysing the framework, and highlighted weaknesses in the design of the framework regarding the organisation of teaching.

Clarity about strategic purpose when making a change intervention is vital – in this instance raising the level of critical debate was more successful than recruitment. The establishment of an independent unit may be a more successful strategy than embedding university‐wide. Further work is required to understand how to market novel approaches. The action research shows that the university has the capability to develop curriculum designs that offer new groups of students access to higher education while improving their work practice.

The findings from interview confirm the value that peers attach to this development. Although the pedagogical design in this action research is based on previous work, the cybernetic analysis and conclusions are new.

This paper aims to analyse and critique common performance indicators for the policing of organised crime, and to propose a new approach.

This paper was based on key respondent interviews with staff at an organised crime‐policing agency; literature review; analytical work and construction of a new model.

KPIs and other targets drive the policing of organised crime. Often these ultimately constitute numerical targets – amount of drugs seized; number of key nominals arrested, etc. – which are crude and which the research evidence base on the reduction or prevention of organised crime activity does not support as being suitable measures of success. Success in contemporary organised crime policing is increasingly becoming defined in terms of “harm reduction” (often at the “community level”). A new performance management framework for organised crime‐policing agencies is proposed, which is more sensitive than traditional measures to harm reduction. The proposed model comprises three components: programme logic; a pathway approach; and the use of evaluation panels.

The empirical research was only conducted in one organised crime agency and therefore provides a case study approach to performance management. The literature review suggests that the performance management framework of that agency was similar to other comparable agencies around the world, but more comparative research would be needed to confirm that. The model proposed would benefit from piloting and evaluation.

The analysis and modelling provided in this paper create the groundwork for the development of more effective performance indicators and targets in organised crime policing.

This lies in the attempt to tie business model drivers into policing that is more sensitive to reducing the adverse social outcomes of organised crime than traditional drivers that tend to create formal, rather than substantive, police interventions.

Major demographic trends are affecting the work schedules of U.S. employees with likely consequences for health and quality-of-life outcomes. These trends include long work hours, at least for some groups of employees, and an increasing proportion of employees in the U.S. and other countries who are working nonstandard work schedules. This chapter contains a review of the empirical literature linking the number of hours worked and the distribution of those hours at the individual and couple level to a variety of outcomes, cross-sectionally and longitudinally. In addition, because the majority of U.S. workers live in dyads (Jacobs & Gerson (2004). The time divide: Work, family and gender inequality. Cambridge, MA: Harvard University Press), major attention is given to the impact of work hours on the employee's spouse as well as on the employee. It is also noted that the relationship between work hours and outcomes might be different among employed single women with children. Data are presented from two new studies conducted by my research team to fill some of the critical knowledge gaps. Finally, I suggest some directions for future research.