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Article
Publication date: 1 April 1998

Andrew Kerslake and Keith Moultrie

Effective Management of information is essential to delivery of high‐quality services, particularly in inter‐agency working. Many social services departments are suspicious of…

100

Abstract

Effective Management of information is essential to delivery of high‐quality services, particularly in inter‐agency working. Many social services departments are suspicious of information systems, partly because of past experience of inappropriate solutions. The paper suggests an approach to help departments to build on existing systems so they can move towards better management and practitioner support.

Details

Journal of Integrated Care, vol. 6 no. 2
Type: Research Article
ISSN: 1476-9018

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Article
Publication date: 11 June 2018

Paula Görgen Radici Fraga, Maurício Moreira e Silva Bernardes, Darli Rodrigues Vieira and Milena Chang Chain

The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development…

552

Abstract

Purpose

The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development companies.

Design/methodology/approach

To this end, instruments and techniques for implementing and collecting composite data were adopted.

Findings

The implementation made it possible to test the system metrics, and the analysis of the results enabled the identification of factors that hinder a successful implementation.

Originality/value

Design is being recognized as providing significant economic, social, and environmental benefits, and as it becomes a part of the management process, it can have an impact on business performance. Therefore, information sharing through indicator systems that consider factors that generate reliable and quantifiable information has become fundamental.

Details

International Journal of Productivity and Performance Management, vol. 67 no. 5
Type: Research Article
ISSN: 1741-0401

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