Andrew Kerslake and Keith Moultrie
Effective Management of information is essential to delivery of high‐quality services, particularly in inter‐agency working. Many social services departments are suspicious of…
Abstract
Effective Management of information is essential to delivery of high‐quality services, particularly in inter‐agency working. Many social services departments are suspicious of information systems, partly because of past experience of inappropriate solutions. The paper suggests an approach to help departments to build on existing systems so they can move towards better management and practitioner support.
Paula Görgen Radici Fraga, Maurício Moreira e Silva Bernardes, Darli Rodrigues Vieira and Milena Chang Chain
The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development…
Abstract
Purpose
The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development companies.
Design/methodology/approach
To this end, instruments and techniques for implementing and collecting composite data were adopted.
Findings
The implementation made it possible to test the system metrics, and the analysis of the results enabled the identification of factors that hinder a successful implementation.
Originality/value
Design is being recognized as providing significant economic, social, and environmental benefits, and as it becomes a part of the management process, it can have an impact on business performance. Therefore, information sharing through indicator systems that consider factors that generate reliable and quantifiable information has become fundamental.