Kausar Rasheed, Umer Mukhtar, Suleman Anwar and Naeem Hayat
Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among…
Abstract
Purpose
Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among organizational employees. This study incorporates the unique internal and external negative forces of abusive supervision and customer mistreatment, forming a negative emotion towards the organization and customers and reduces the knowledge sharing appetite. This study aims to demonstrate the effect of the abusive supervision and customer mistreatment on the revenge attitude and felt obligation to moderate the knowledge hiding.
Design/methodology/approach
Survey data collected from the 201 lower rank police officers, who were directly interacting with their respective supervisors and public members (customers). Cross-sectional collected data analysed using structural equation modelling partial least square regression in SmartPLS 3.1.
Findings
FLEs perceived abusive supervision and customer mistreatment significantly influence the revenge attitude. The revenge attitude significantly explicates the lack of sharing, playing dumb and rationalized knowledge hiding among FLEs. However, the effect of revenge attitude on the evasive knowledge hiding was insignificant. Moreover, the effect of felt obligation significantly explains the evasive and playing dumb knowledge hiding among the FLEs. Felt obligation significantly moderates the revenge attitude and playing dumb knowledge hiding.
Research limitations/implications
Limitations of study included the direct and indirect role of other factors that can bring more understanding of the knowledge hiding behaviors in the future research. These factors could be culture, service delivery nature and work system at the macro-level,and personality type, ability to focus and locus of control at a personal level, inducing the knowledge hiding behaviors.
Practical implications
The study results highlight the consequences of abusive supervision and mistreatment from the customer as a revenge attitude among the FLEs. Moreover, the revenge attitude may not leads to knowledge hiding with harmful purposes. However, felt obligation at a personal level can reduce the knowledge hiding attitudes at the workplace. A trust climate can promote knowledge sharing.
Originality/value
The study is the first of its kind to explore the FLEs negative emotion of revenge triggered by the abusive supervision and mistreatment from customer leads to different aspects of knowledge hidings. Knowledge hiding is not always associated with the negative motivation and curtailed with the promotion of felt obligation at employee levels. The study also extends the knowledge hiding behaviours antecedents within the work settings. Moreover, the management of knowledge hiding behaviours curtailed with the enhancement of employees felt an obligation. Service industries need to realize the importance of managing customer expectation and supervisor role for better service performance with the promotion of knowledge sharing within the organization.
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Burhan Rasheed and Muhammad Ahmad
The concept of corporate social responsibility (CSR) is still at a growing stage in developing economies, so this research aims to examine a novel causal link between CSR…
Abstract
Purpose
The concept of corporate social responsibility (CSR) is still at a growing stage in developing economies, so this research aims to examine a novel causal link between CSR (disclosure and expenditure) and competitive advantage (CA), by including competitive intensity (CI) as a moderator.
Design/methodology/approach
The panel data of non-financial firms were collected for eight years (2013–2020). This study used distinct proxies of CA, including adjusted firm return on assets and adjusted firm Tobin's q, and a third proxy used to discover the combined validity of the findings. The CSR disclosure was measured by developing an index, while the amount of CSR expenditure was collected from firms' annual reports.
Findings
The empirical results of Arellano–Bond estimator showed that CSR disclosure and expenditure have a positive and significant impact on CA. This relationship is also tested with CI as a moderator, the results of moderation showed that CI strengthens the relationship between studied variables.
Originality/value
This research tries to bridge the gap between CSR and CA through CI. It is also an addition to the existing literature by addressing the issue of CA generated from CSR activities. This study also explores the area of CA with three different types of proxies with the moderating effect of CI.
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Muhammad Imran Khan, Muhammad Farooq, Qadri Al Jabri, Saif Ullah and Mazhar Hussain
A company’s dividend policy is determined not just by its strategy but also by the qualities of its managers, particularly overconfidence. As a result, the purpose of this study…
Abstract
Purpose
A company’s dividend policy is determined not just by its strategy but also by the qualities of its managers, particularly overconfidence. As a result, the purpose of this study is to explore the impact of CEO overconfidence on dividend policy using the dividend payout ratio and dividend yield ratio.
Design/methodology/approach
The study’s sample includes 170 non-financial enterprises listed on the Pakistan Stock Exchange between 2011 and 2022. Furthermore, we used corporate governance and firm-specific factors as control variables. The fixed effect model based on the Hausman test result and dynamic system GMM estimation technique was employed in the analysis. Furthermore, the dividend dummy variable and alternative proxies of dividend payments are used to ensure the results are robust.
Findings
The findings indicate that CEOs’ overconfidence positively impacts dividend payout and dividend yield ratios. Further analysis reveals that board size and remuneration committee significantly impact dividend payment among corporate governance control variables, while block holding has a negative effect. Among firm-specific control variables, the results suggest that firm size, profitability, and market-to-book ratio are significantly positively associated. In contrast, the coefficient of variation and debt ratio are inversely associated with dividend payments.
Practical implications
Managerial overconfidence benefits shareholders by increasing dividend payouts, but firms may struggle in the long run if they do not have adequate retained earnings to meet capital requirements. Dividends and retained earnings must be balanced to make enough funds available for long-term investment in capital-intensive projects.
Originality/value
Although little previous research has focused on the managerial overconfidence-dividend policy relationship, the authors believe this is the first study to test this relationship generally in emerging markets, particularly Pakistan.
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This study aims to examine the effects of agency cost on auditor choice. This paper also deals with the moderating role of the board’s financial expertise (Bfe) and the status of…
Abstract
Purpose
This study aims to examine the effects of agency cost on auditor choice. This paper also deals with the moderating role of the board’s financial expertise (Bfe) and the status of the internal control (Intecon) system on the relationship between agency cost and auditor selection.
Design/methodology/approach
This study’s sample consists of 1,040 firm-year observations of Iranian nonfinancial companies listed on the Tehran Stock Exchange from 2012 to 2019. The information required for this research is mainly extracted from Comprehensive Database of All Listed Companies (in Iran Stock Exchange). Data from 130 companies were obtained during the research period. This study used logistic regression to test the hypotheses.
Findings
The findings indicate that companies with higher agency costs choose the auditor from lower classes. As the proportion of financial expert members on the board increases, the intensity of this relationship will be reduced. Companies with higher agency costs choose the auditor from the lower classes, but the higher the ratio of financial expert board members, the more these companies will choose high-quality auditors. However, findings showed that the status of the Intecon system has no moderating effect on the relationship between agency costs and auditor selection.
Originality/value
The results of this study can expand the existing literature on the relationship between auditor selection and agency costs and the factors affecting this relationship, especially the Bfe and Intecon. This research has significant suggestions for regulators, stakeholders, shareholders and analysts in emerging economies that may encounter similar contextual implications.
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A. Zeeshan, Muhammad Imran Khan, R. Ellahi and Zaheer Asghar
This study aims to model the important flow response quantities over a shrinking wedge with the help of response surface methodology (RSM) and an artificial neural network (ANN)…
Abstract
Purpose
This study aims to model the important flow response quantities over a shrinking wedge with the help of response surface methodology (RSM) and an artificial neural network (ANN). An ANN simulation for optimal thermal transport of incompressible viscous fluid under the impact of the magnetic effect (MHD) over a shrinking wedge with sensitivity analysis and optimization with RSM has yet not been investigated. This effort is devoted to filling the gap in existing literature.
Design/methodology/approach
A statistical experimental design is a setup with RSM using a central composite design (CCD). This setup involves the combination of values of input parameters such as porosity, shrinking and magnetic effect. The responses of skin friction coefficient and Nusselt number are required against each parameter combination of the experimental design, which is computed by solving the simplified form of the governing equations using bvp4c (a built-in technique in MATLAB). An empirical model for Cfx and Nux using RSM and ANN adopting the Levenberg–Marquardt algorithm based on trained neural networks (LMA-TNN) is attained. The empirical model for skin friction coefficient and Nusselt number using RSM has 99.96% and 99.99% coefficients of determination, respectively.
Findings
The values of these matrices show the goodness of fit for these quantities. The authors compared the results obtained from bvp4c, RSM and ANN and found them all to be in good agreement. A sensitivity analysis is performed, which shows that Cfx as well as Nux are most affected by porosity. However, they are least affected by magnetic parameters.
Originality/value
This study aims to simulate ANN and sensitivity analysis for optimal thermal transport of magnetic viscous fluid over shrinking wedge.
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Syed Sohaib Zafar, Aurang Zaib, Farhan Ali, Fuad S. Alduais, Afrah Al Bossly and Anwar Saeed
The modern day has seen an increase in the prevalence of the improvement of high-performance thermal systems for the enhancement of heat transmission. Numerous studies and…
Abstract
Purpose
The modern day has seen an increase in the prevalence of the improvement of high-performance thermal systems for the enhancement of heat transmission. Numerous studies and research projects have been carried out to acquire an understanding of heat transport performance for their functional application to heat conveyance augmentation. The idea of this study is to inspect the entropy production in Darcy-Forchheimer Ree-Eyring nanofluid containing bioconvection flow toward a stretching surface is the topic of discussion in this paper. It is also important to take into account the influence of gravitational forces, double stratification, heat source–sink and thermal radiation. In light of the second rule of thermodynamics, a model of the generation of total entropy is presented.
Design/methodology/approach
Incorporating boundary layer assumptions allows one to derive the governing system of partial differential equations. The dimensional flow model is transformed into a non-dimensional representation by applying the appropriate transformations. To deal with dimensionless flow expressions, the built-in shooting method and the BVP4c code in the Matlab software are used. Graphical analysis is performed on the data to investigate the variation in velocity, temperature, concentration, motile microorganisms, Bejan number and entropy production concerning the involved parameters.
Findings
The authors have analytically assessed the impact of Darcy Forchheimer's flow of nanofluid due to a spinning disc with slip conditions and microorganisms. The modeled equations are reset into the non-dimensional form of ordinary differential equations. Which are further solved through the BVP4c approach. The results are presented in the form of tables and figures for velocity, mass, energy and motile microbe profiles. The key conclusions are: The rate of skin friction incessantly reduces with the variation of the Weissenberg number, porosity parameter and Forchheimer number. The rising values of the Prandtl number reduce the energy transmission rate while accelerating the mass transfer rate. Similarly, the effect of Nb (Brownian motion) enhances the energy and mass transfer rates. The rate of augments with the flourishing values of bioconvection Lewis and Peclet number. The factor of concentration of microorganisms is reported to have a diminishing effect on the profile. The velocity, energy and entropy generation enhance with the rising values of the Weissenberg number.
Originality/value
According to the findings of the study, a slip flow of Ree-Eyring nanofluid was observed in the presence of entropy production and heat sources/sinks. There are features when the implementations of Darcy–Forchheimer come into play. In addition to that, double stratification with chemical reaction characteristics is presented as a new feature. The flow was caused by the stretching sheet. It has been brought to people's attention that although there are some investigations accessible on the flow of Ree-Eyring nanofluid with double stratification, they are not presented. This research draws attention to a previously unexplored topic and demonstrates a successful attempt to construct a model with distinctive characteristics.
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Fatma Abd El Basset, Robin Bell and Buthaina Al Kharusi
Previous research has found that family characteristics, including family income, entrepreneurship/business experience and family size, can influence offspring’s entrepreneurial…
Abstract
Purpose
Previous research has found that family characteristics, including family income, entrepreneurship/business experience and family size, can influence offspring’s entrepreneurial potential and perception of the barriers to entrepreneurship. This paper aims to extend this proposition to women in Oman to determine whether family income, entrepreneurship/business experience and family size influence women’s perception of barriers to entrepreneurship
Design/methodology/approach
This study is based on primary data that was collected through a structured questionnaire from 123 female respondents at an Omani private university. The data was analysed using PCA, correlation and regression analysis to determine the influence of the family characteristic on the perception of barriers to entrepreneurship.
Findings
The findings concluded that the three family characteristics being tested were not able to predict a change in the perception of barriers to entrepreneurship. This contradicts previous research conducted in Western contexts and highlights the potential weakness in family support for female entrepreneurship in Oman.
Originality/value
These results challenge some of the extant findings in the literature, thus enriching the current perspectives on female entrepreneurship and the impact of Omani family characteristics, in terms of income, economic background and family size, on the perception of barriers that hinder entrepreneurship among female students
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Sukhpreet Kaur, Meenal Arora and Amit Mittal
This study aims to explore two main objectives. Firstly, it examines the mediating roles of green human resource management practices (GHRMPs) and green employee creativity (GEC…
Abstract
Purpose
This study aims to explore two main objectives. Firstly, it examines the mediating roles of green human resource management practices (GHRMPs) and green employee creativity (GEC) between green transformational leadership (GTL) and green employee behaviour. Secondly, it investigates the moderating effect of green individual values (GIVs) on the indirect relationship between GTL and green employee behaviour.
Design/methodology/approach
The study involved 326 employees from ECOTEL-certified hotels in India. Analysis was conducted using the Statistical Package for Social Sciences (SPSS) AMOS and MACRO.
Findings
The results indicate a direct relationship between GTL and green employee behaviour. Additionally, GHRMPs and GEC partially mediate this relationship. Furthermore, GIVs positively moderate the indirect relationship between GTL and green employee behaviour, specifically moderating the path between GHRMPs and GEC.
Originality/value
This study fills a significant gap in the literature by investigating the combined effects of GTL, GHRMPs, GEC and GIVs on employee pro-environmental behaviour. Understanding these relationships is crucial for organizations aiming to implement effective green initiatives and cultivate a culture of environmental responsibility among employees. This study is ground-breaking in its approach, delving into the complex network of interconnected variables through both mediation and moderation analyses. By doing so, it aims to uncover the intricate mechanisms influencing employees' inclination towards pro-environmental behaviour.
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This study aims to demystify the mediating mechanism behind the relationship between green human resource management (HRM) and an organization’s environmental performance with the…
Abstract
Purpose
This study aims to demystify the mediating mechanism behind the relationship between green human resource management (HRM) and an organization’s environmental performance with the support of resource-based view theory and social exchange theory. Specifically, this study investigates the sequential mediation of green work engagement and green innovation on the direct effect of green HRM on environmental performance.
Design/methodology/approach
This quantitative study collected data from 311 employees working in various Indian manufacturing firms using an online survey. Structural equation modeling was used to determine the model fit of the serial mediation model, and PROCESS macro was used to test the hypotheses.
Findings
The findings of the study revealed the following important results. First, green HRM positively affects an organization’s environmental performance. Second, green work engagement mediates the effect of green HRM on environmental performance. Third, green innovation mediates the effect of green HRM on environmental performance. Fourth, green work engagement and green innovation sequentially mediate the green HRM–environmental relationship.
Practical implications
This study offers the following practical implications. First, it improves the managerial comprehension of the processes in enhancing environmental performance. Second, it implies that managers need to implement green HRM in their organizations as they play a pivotal role in improving employees’ green work engagement, organizations’ green innovation and environmental performance.
Originality/value
The present study is one of the primary research works that examined the serial mediating effect of green work engagement and green innovation in the relationship between green HRM and environmental performance. This study enriches the existing literature on green HRM and environmental performance by uncovering the mediating mechanism of green work engagement and green innovation.
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The purpose of the present study is to reveal the antecedents of the new green product success (NGPS) of small and medium-sized enterprises (SMEs) that manufacture in Türkiye with…
Abstract
Purpose
The purpose of the present study is to reveal the antecedents of the new green product success (NGPS) of small and medium-sized enterprises (SMEs) that manufacture in Türkiye with a middle-income economy. To this end, a research model for the serial mediating role of green human capital (GHC) and green adaptive ability (GAA) in the relationship between green mindfulness (GM) and NGPS was developed and tested. Determining the driving forces of NGPS is essential due to the contributions of SMEs manufacturing, especially in middle-income economies, such as Türkiye, to the national economy.
Design/methodology/approach
The present study used partial least squares structural equation modeling (PLS-SEM) to test the hypothesized relationships. The study hypotheses were tested in a sample of 396 manufacturing enterprises, qualified as SMEs in Türkiye with ISO 14001 certificates.
Findings
Empirical evidence indicates that GM, GHC and GAA act as significant antecedents of NGPS. Furthermore, empirical evidence demonstrates that GHC and GAA, in turn, mediate the relationship between GM and NGPS.
Research limitations/implications
Managers, especially in manufacturing SMEs, should be aware that they need to develop intangible resources to improve NGPS. Increased investment in GM results in higher levels of GHC and GAA, which collectively leads to improved NGPS.
Originality/value
The current literature has not previously explained the mechanism of the relationship between GM and NGPS. The originality of the present study, which discusses the relevant research gap, is to develop an integrated framework to investigate how GM impacts NGPS, specifically for SMEs, and to test it empirically.