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The purpose of this paper is to conduct an exploratory study that will assist supply chain firms in the development of partner satisfaction, flexibility, and supply chain performance. The authors examine how the interaction of information exchange, partner interaction, knowledge sharing and flexibility as mediated through partner satisfaction effectuates firm performance. The goal of this research is to answer the supply chain managers’ need to better understand where to invest their time and effort to get improved firm performance.

The model was tested with panel data from 105 experienced, US-based supply chain managers. Structural equation modeling using partial least squares approach was utilized to conduct the analysis.

The results provide crucial evidence that simple information exchange among supply chain partners does not result in improvements in firm performance or partner satisfaction, but, when mediated through the flexibility construct, it does. Further, the use of integration tools has a moderating effect on the relationship between flexibility and firm performance. The results suggest that working closely with supply chain partners helps ensure improved relationship satisfaction, and can reduce issues that can impact firm performance.

The empirical research presented requires additional validation though larger sample data from supply chain managers.

This study stresses on the importance of managers using information exchange, partner interaction, and knowledge sharing as a means of improving their firm’s indirect influence on firm performance through flexibility and integration tools.

This is one of the few studies in the supply chain literature that integrates flexibility as a mediator variable. Additionally, this study introduces the new construct of integration tools to the supply chain literature.

The purpose of this paper is to examine millennial customer perceptions of food trucks and to identify factors that can foster their behavioral intentions pertaining to food trucks.

The study is based on a sample of 247 millennial customers of various food truck vendors in the United States and was assessed using ordinary least squares regression analysis.

Food truck image and employee friendliness were found to impact both customer satisfaction and word of mouth behavior; however, the other hypotheses were not supported.

There were two limitations. The first was that one of the constructs did not achieve the minimum average variance extracted. The second was that data collection was done in a single city in the United States; therefore, future research could overcome these limitations through a refinement of the construct’s items and targeting more cities.

There has been limited academic research on the millennial customer perceptions of the food truck phenomenon. This research addresses that gap through a field study that examines factors that contributed to the growth and popularity of food trucks among millennials

While it is widely believed that information technology is a major differentiator of logistics performance, there has been limited research that empirically tests or characterizes this relationship. The current research investigates the relationship between logistics information technology (LIT) and logistics service performance. The objective of this research is to develop a framework for managers to understand logistics information technology applications and to justify LIT expenditures. The results offer direction for characterizing logistics information technology. The research describes how internal logistics information integration and customer integration can influence customer service performance. These results begin to dimensionalize logistics information technology and the impact it has on strategy and performance.

This research seeks to investigate logistics information technology (LIT) from an international perspective. The initial focus determines the viability of categorizing LIT into two constructs – internal and external LIT. The second focus examines the relationships between internal and external LIT and customer‐related performance capabilities. The objective is to provide a mechanism for managers to use when they need to provide justification for LIT expenditures.

A review of the literature, along with survey data provided by international supply chain executives, was used to develop a research concept regarding LIT and its impact on customer‐related performance capabilities.

The results revealed that it is logical to separate LIT into two dimensions and that those individual dimensions do have an impact on specified performance capabilities. Therefore, managers wishing to target specific performance capabilities with LIT may do so even within an international setting.

The small sample size of 34 was not ideal and limits the possible generalizations from this study, but the results provide a basis for future research. Implications include support for the viability of two‐dimension LIT approach and the connection between LIT and performance capabilities that managers can use to justify LIT expenditures.

This paper answers the call for more internationally‐based supply chain research along with the need for justification regarding LIT investment.

The purpose of this paper is to investigate the relationship between environmental uncertainty, information quality, and proactive logistics practices on supply chain flexibility.

A survey of 75 Indian small-scale manufacturers in Coimbatore (Southern India) was conducted.

India, which is a thriving emerging economy, is an ideal location for this study. Results indicate that if managers wish to ensure improved supply chain flexibility, firms must work to improve information quality.

The small sample size is a limitation of the study, so too is the narrow sector targeted (small-scale manufacturing).

The results reinforce the fact that supply chain management has many elements that can impact a manufacturing firm's responsiveness, which is especially true in an emerging market like India.

The paper is one of the first to survey small-scale manufacturing executives regarding their acceptance of and use of supply chain concepts under environmental uncertainty.