Search results

This paper offers an empirical overview of European emergency managers' institutional arrangements and guidelines for using social media in risk and crisis communication.

The authors collected and analysed material including publicly accessible relevant legal acts, policy documents, official guidelines, and press reports in eight European countries – Germany, Italy, Belgium, Sweden, Hungary, Finland, Norway, and Estonia. Additionally, the authors carried out 95 interviews with emergency managers in the eight countries between September 2019 and February 2020.

The authors found that emergency management institutions' social media usage is rarely centrally controlled and social media crisis communication was regulated with the same guidelines as crisis communication on traditional media. Considering this study's findings against the backdrop of existing research and practice, the authors find support for a “mixed arrangement” model by which centralised policies work in tandem with decentralised practices on an ad hoc basis.

Comparative insights about institutional arrangements and procedural guidelines on social media crisis communication in the studied countries could inform the future policies concerning social media use in other emergency management systems.

This study includes novel, cross-national comparative data on the institutional arrangements and guidelines for using social media in emergency management in the context of Europe.

This research examines how digital communication technology can act as an intervention tool to develop online social capital and resilience when normal bonding and support reduces during crisis.

Using 21 semi-structured interviews, the experiences of women are explored to understand how they strengthened their capabilities to acquire support and achieve resilience during crisis.

Findings demonstrate different ways women developed their bonding and bridging social capital at personal, family and community level to seek online support and empower themselves to achieve disaster resilience. While the context of this study is pandemic, findings are applicable to other crisis scenarios.

The research enhances the importance of online social capital in developing agency, capabilities and resilience during crisis. It enables to understand how practitioners should not limit technology use to disaster preparedness and prevention, but it could also be used in responding and recovering from crisis.