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The credit initiation process for mid‐level corporate credit card customers involves dependencies on multiple people across divisions considered as a critical function for a US financial services company. Increasing efficiency and effectiveness of the process could save time and money for the company. The purpose of this study is to analyze the process using Six Sigma DMAIC tools in order to determine inefficiencies; specifically, to decrease the number of days it takes from the time a company submits a request, to the time it is approved from 20 days to 15 days, resulting in a 25 percent improvement in throughput.

The process improvement tool used is the Six Sigma DMAIC methodology, in addition to cause‐and‐effect diagrams and the development of poka‐yokes.

This study found several areas for improvement in the process studied. Using statistical testing, bottlenecks in the process were identified. Process changes are suggested, as well as, new measures that can be implemented to prevent variance in the process.

Business operations can benefit from evaluating key processes in this way to strengthen procedures and eliminate variation. The managers at the financial services operation studied will be able to implement the recommended process to improve efficiency and throughput.

Limitations exist that may prevent the recommendations from being carried out. These limitations lie in elements that are outside the control of the credit manager, such as the actions of the sales team and the approval of executive management. Success of this project hinges on cooperation from these parties.

The process under evaluation in the study has never before been examined with such scrutiny. The outcome of the study and recommendations for improvement will be of great value to the financial services operation studied. Other service organizations, however, can learn from the Six Sigma process executed for this study as well. Six Sigma is a valuable methodology that can be applied to a wide variety of organizations and business processes.

Adolescence has traditionally been considered a time of substantial turmoil in the life course, as youth struggle with establishing self-images, finding appropriate and supportive peer groups, and begin their psychological, emotional, and, in some cases, physical separation from their parents. Among the many factors that have been thought to exacerbate adolescent adjustment during this often-difficult period are residential mobility and the school changes that frequently accompany these geographic relocations. Numerous recent studies have found statistically significant and substantively important effects of residential mobility and school changes on problematic adolescent behaviors. Although the observed strength of the association varies across studies and outcomes, recent investigations have reported significant effects of residential mobility and/or school changes on poor academic performance (Ingersoll, Scamman, & Eckerling, 1989; Kerbow, 1996; Pribesh & Downey, 1999), school dropout and low educational attainment (Astone & McLanahan, 1994; Entwisle, Alexander, & Olson, 1997; Hagan, MacMillan, & Wheaton, 1996; Haveman, Wolfe, & Spaulding, 1991; McLanahan & Sandefur, 1994; Rumberger, 1995; Swanson & Schneider, 1999; Teachman, Paasch, & Carver, 1996), drug and alcohol abuse (Hoffman & Johnson, 1998), risky sexual activity, including early sexual initiation and numerous sex partners (Baumer & South, 2001; Stack, 1994), premarital childbearing (South & Baumer, 2000; Sucoff & Upchurch, 1998), and other behavioral problems (Tucker, Marx, & Long, 1998; Wood, Halfon, Scarlata, Newacheck, & Nessim, 1993).

Children must rely on adults to provide the economic and human resources essential to assure their well-being and development, because it is the adults in their families, communities, and the halls of government who determine the nature and magnitude of resources that reach children (e.g., Bronfenbrenner, 1979; Haveman & Wolfe, 1994). In view of this dependence of children on adults, this chapter has three main goals. The first is to portray the extent to which children in the United States and other selected rich countries experience limited access to economic resources, compared to the adults in each country. The second is to focus on key family circumstances of children which reflect human resources available in the home and which influence the level of economic resources that parents have available to provide for their children. The third is to draw attention to differences among the race, ethnic, and immigrant groups that are leading the demographic transformation of rich countries around the world.

Collectivist organizations like worker cooperatives are known for requiring high levels of participation, striving toward community, and making space for affective relationships among their members. The emotional intensity of such organizations has long been considered both an asset and a burden: while personal relationships may generate solidarity and sustain commitment, interpersonal interactions can be emotionally intense and, if left unmanaged, can even lead to organizational demise. How do collectivist-democratic organizations manage emotions to create and sustain member commitment? This study draws on long-term ethnographic fieldwork in a worker-run, worker-recuperated business in Argentina to analyze the emotional dynamics of a democratic workplace. First, the author shows how members of the cooperative engage in emotional labor not only in their customer service, but also through their participation in lateral management and democratic governance. An analysis of individual feeling management, however, provides only a partial picture of emotional dynamics. Drawing on the theory of interaction ritual chains, the author argues that workplace practices like meetings and events can produce collective emotions that are critical to maintaining members’ commitment to the group. Finally, the author shows how interaction ritual chains operate in the BAUEN Cooperative, tracing how symbols of shared affiliation circulate through interactions and are reactivated through the confrontation of a common threat. The author concludes by reflecting on implications for future research on emotions in collectivist organizations and participatory workplaces more broadly.

This project represents an exploratory qualitative investigation of the connection between undergraduate students’ experiences of positive emotions in academic leadership courses and their self-reports of leadership learning.

Our research team conducted a qualitative analysis of 298 post-course survey comments from students in academic courses focused on leader development over three academic years. These surveys included prompts inviting students to report dominant emotions they repeatedly felt within the classroom environment and how these salient emotions helped or hindered their learning over the course of the semester.

Our results suggest a complex interplay between the ways students’ self-reported experience of positive emotions during a leadership class influenced their leadership learning and course engagement. Overall, student responses revealed positive emotions through their course engagement, with interest, joy and serenity/contentment being the most frequently reported positive emotions. Participants attributed these emotions to influencing their willingness to attend class, participate in class activities, deepen their learning about leadership topics and apply their leadership learning beyond the class.

Educational research has long shown that emotions are relevant to specific learning processes. However, this research has not yet been applied to leadership-focused classrooms. Our novel study focused on the connections between emotional reactions to leadership courses and student learning and was designed to help unlock the primary mechanisms by which young people learn to lead through formal academic coursework.

Psychological contracts are subjective perceptions about exchange agreements between employees and employers. Through surveys of 256 graduating college seniors with recently accepted job offers, beliefs regarding employment obligations were investigated. Consistent with findings by Rousseau (1990), new hires’ perceptions of employee and employer obligations were interrelated and consistent with either transactional or relational contracts. Further, while expected tenure with the first employer was related to relational contracts, “careerism” was negatively related to new hires’ beliefs in a relational contract and positively related to a transactional contract with an employer. The results also revealed that goal orientations moderate the relationship between relational contracts and careerism. Specifically, the results indicate that the relationship was more strongly negative in individuals with high mastery orientation. The findings in this study therefore indicate that new hires' attitudes are shaped by both explicit and implicit promises and by individual characteristics such as goal orientations.

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications in business-ethics and accounting’s top-40 journals this study considers research in eight accounting-ethics and public-interest journals, as well as, 34 business-ethics journals. We analyzed the contents of our 42 journals for the 25-year period between 1991 through 2015. This research documents the continued growth (Bernardi & Bean, 2007) of accounting-ethics research in both accounting-ethics and business-ethics journals. We provide data on the top-10 ethics authors in each doctoral year group, the top-50 ethics authors over the most recent 10, 20, and 25 years, and a distribution among ethics scholars for these periods. For the 25-year timeframe, our data indicate that only 665 (274) of the 5,125 accounting PhDs/DBAs (13.0% and 5.4% respectively) in Canada and the United States had authored or co-authored one (more than one) ethics article.

While transhumanists and posthumanists understand the human condition as mutable, for transhumanists, this represents the possibility for enhancement, opening up a teleological narrative of evolution toward. For posthumanists, it represents a fracturing of the liberal human subject, undermining its hegemonic principles. The former advocates the potentiality of instrumental rationality, the latter engages with values, demanding ethical consideration of the implications of the unmooring. This paper aims to conceive of a way to underpin posthumanist thought to enable to serve a more effective critique of transhumanist aims.

This is a theoretical paper that outlines a history of transhumanist thought and the roots of posthumanism. It provides a partially reconstructed enlightenment humanist framework to bolster the effectiveness of posthumanism as a critique of transhumanist thought.

The paper recognizes Theodor Adorno's conception that the central contradiction inherent to enlightenment thinking is the entanglement of knowledge and power. Hence, the metanarrative of progress as historical fact is fundamentally imbued with an imperial, colonizing force. For reason to achieve its promise as the organ of progress, it must become self-aware of its own limitations and its own potential destructiveness. Humility is, thus, vital in the task of preventing instrumental reason leading to inhuman ends.

Whilst developments such as “metahumanism” attempt to bring “posthumanism” and “transhumanism” into direct conversation, it is done from the perspective of uniting their positions. Here, the author endeavors instead to consider their antithetical nature and in particular whether posthumanism can provide an effective critique of transhumanism. Drawing on Adorno and Feenberg in particular, the author attempts to justify the posthuamanist theory but also to employ a partially reconstructed enlightenment humanism to bolster its fruitfulness as a critique of transhumanism.

The European External Action Service (EEAS) is a relatively new diplomatic service established in 2010. In previous analyses, the authors noted a dominance of security and foreign policy messages emanating from the EEAS, demonstrating the European Union (EU)'s negotiating power. It was clear it had discovered the benefits of public diplomacy, but rather practised traditional diplomacy on public diplomacy specific platforms. The authors aim to pursue the monitoring of the EEAS’ strategy, covering 2019 and 2020, to understand how the use of Twitter supports the evolution of the EU foreign policy.

Questioning if the EEAS is entering the second phase of its life cycle (launched in 2010, its introduction phase was under Katherine Ashton, 2009–2014, followed by Federica Mogherini, 2014–2019, and Josep Borrell, 2019–2024), the authors carried out a content analysis on 765 tweets. The authors used the MARPE Diplo methodological framework to compare how the EU uses public diplomacy through its EEAS to negotiate its own interests with non-EU parties under the presidency of Federica Mogherini (period 1), during the transition period (period 2) and under the presidency of Joseph Borrell (period 3).

Based on the comparison with their previous studies, the authors demonstrate that, over the years, the overall discourse of the EEAS is much more oriented towards public diplomacy.

The present study has two limitations. The first refers to the sampling of the participants involved in the citizen science experiment: they belong to a homogeneous age category and similar education level which might have biased their analysis. Second, the authors acknowledge the usual limitations linked to citizen science. However, the authors acknowledge a growing emphasis on the outcomes for society involving citizens and including partnerships between the public and scientists as well as an increased public engagement in policy processes.

The research leads into new insights regarding the European-centred translation of the EEAS messages, compared to the off-centred view of non-European contributors.

The citizen science approach allows to integrate the targeted public to apply public diplomacy content analysis.

This case study is based on the principles of citizen science and demonstrates the importance of an off-centred approach in the analysis of the practices of public diplomacy.