Lawrence M. Corbett and Kate N. Rastrick
For many years culture has been claimed as an important component of organizational success in general and TQM and quality improvement in particular. This study examined…
Abstract
For many years culture has been claimed as an important component of organizational success in general and TQM and quality improvement in particular. This study examined management culture and quality performance in a sample of New Zealand manufacturing organizations. The culture was measured using the Organizational Culture Inventory, and quality performance was measured using questions from Leading the Way: A Study of Best Manufacturing Practices in Australia and New Zealand. Different management cultures were found to have correlations with quality indicators such as: warranty claims, percent defectives, ratio of quality inspectors to direct production workers, and delivery in full on time. No significant correlations were found between the organizational cultures and cost of quality, or with supplier quality. We suggest that through understanding these relationships between culture and quality, managers may be able to develop more effective and competitive organizations.
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We have from time to time suggested that librarians should pool experiences in regard to annual estimates, but there seems to be no enthusiasm for the suggestion. If library work…
Abstract
We have from time to time suggested that librarians should pool experiences in regard to annual estimates, but there seems to be no enthusiasm for the suggestion. If library work is to develop it must be by gently progressive finance, and nothing helps one librarian more than to be able to point to another who is progressing. We all tend to wait upon one another. In such a matter as salaries, a librarian circulates his colleagues to learn what they are getting; and library authorities almost invariably ask, “What is paid at So and So ?” This is a vicious circle which cannot be broken unless librarians in consultation can reach a Standard. Perhaps the active London and Home Counties Branch of the L.A. will give a lead since the L.A. itself is too busy to do so.