Taylor N. Allbright, Julie A. Marsh, Kate E. Kennedy, Heather J. Hough and Susan McKibben
There is a growing consensus in education that schools can and should attend to students’ social-emotional development. Emerging research and popular texts indicate that students’…
Abstract
Purpose
There is a growing consensus in education that schools can and should attend to students’ social-emotional development. Emerging research and popular texts indicate that students’ mindsets, beliefs, dispositions, emotions and behaviors can advance outcomes, such as college readiness, career success, mental health and relationships. Despite this growing awareness, many districts and schools are still struggling to implement strategies that develop students’ social-emotional skills. The purpose of this paper is to fill this gap by examining the social-emotional learning (SEL) practices in ten middle schools with strong student-reported data on SEL outcomes, particularly for African American and Latinx students.
Design/methodology/approach
Case study methods, including interviews, observations and document analysis, were employed.
Findings
The authors identify six categories of common SEL practices: strategies that promote positive school climate and relationships, supporting positive behavior, use of elective courses and extracurricular activities, SEL-specific classroom practices and curricula, personnel strategies and measurement and data use. Absence of a common definition of SEL and lack of alignment among SEL practices were two challenges cited by respondents.
Originality/value
This is the first study to analyze SEL practices in outlier schools, with a focus on successful practices with schools that have a majority of African American and/or Latinx students.
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Sabine Fliess and Maarten Volkers
The purpose of this paper is to explore the reasons why customers often cannot or do not exit a negative service encounter (lock-in) and to discuss how this affects their…
Abstract
Purpose
The purpose of this paper is to explore the reasons why customers often cannot or do not exit a negative service encounter (lock-in) and to discuss how this affects their well-being and coping responses. This contributes to the research on how negative service encounters emerge and evolve and how such encounters impact customer well-being and subsequent responses.
Design/methodology/approach
An inductive, exploratory approach was used. Interviews with 20 service customers yielded over 90 detailed lock-in experiences across 25 different services. A multi-step, iterative coding process was used with a mixture of coding techniques that stem from a grounded theory approach.
Findings
Four categories of factors that caused customers to endure a negative event were identified (physical lock-in, dependency on the service, social lock-in and psychological lock-in). Customers either experienced inner turmoil (if they perceived having the option to stay or leave) or felt captive; both impacted their well-being and coping strategies in different ways. Three characteristics of negative events that caused lock-in to persist over time were identified.
Research limitations/implications
This is a qualitative study that aims to identify factors behind customer lock-in, reduced well-being and coping strategies across different types of service encounters. Future research may build on these themes to investigate lock-in during specific service encounters in greater depth.
Practical implications
This research provides insights regarding how service providers can anticipate lock-in situations. In addition, the findings point to several ways in which frontline employees can assist customers with the coping process, during lock-in.
Originality/value
Customer lock-in during a service encounter is a common, yet unexplored phenomenon. This research contributes to a better understanding of why customers endure negative events and how such perceptions are reflected in their experiences and behaviors.
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Wenqing Li and James F. Nieberding
In regressions using a semi-logarithmic functional form that include a dummy variable, Kennedy (1981) showed that instead of interpreting the dummy coefficient directly, one needs…
Abstract
In regressions using a semi-logarithmic functional form that include a dummy variable, Kennedy (1981) showed that instead of interpreting the dummy coefficient directly, one needs to “correct” it to estimate the percentage effect of the dummy variable on the dependent variable. In the context of an antitrust application, we show that when using a dummy variable to estimate the overcharge as a percentage of the actual price, one should not apply the correction proposed by Kennedy because doing so will lead to an overcharge estimate with a larger bias.
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Tony Garry and C. Michael Hall
Implicit within much of the migrant literature is an assumption that migrant flows are primarily motivated by economic differences. However, such an assumption raises three…
Abstract
Purpose
Implicit within much of the migrant literature is an assumption that migrant flows are primarily motivated by economic differences. However, such an assumption raises three interesting questions. First, why would people wish to leave a country where income levels are relatively high, public services are extensive and the standard of living is well above global averages? Second, what are the socio-cultural attributes that might attract such potential migrant to a new domicile state? Third, how might this be reflected in consumptive attitudes and behaviours within their new domicile state? The paper aims to discuss these issues.
Design/methodology/approach
In order to investigate the answer to these questions, a two-stage qualitative research methodology incorporating photographic self-records and in-depth interviews is used to examine UK migrants’ decisions to migrate to New Zealand. Subsequently, the authors examine the celebration of Christmas in New Zealand by UK migrants to better understand meaning creation and re-creation of consumption activities within a new socio-cultural context informed by their decisions to migrate.
Findings
Findings suggest that with some lifestyle migrant groups, individualistic values and belief systems appear to play a significant role in determining consumptive attitudes and behaviours in their domicile states.
Originality/value
This research identifies how some migrant groups may adopt a more reflexive approach by undertaking a complex and sophisticated process of self and social identity construction reflective of their individualistic values and belief systems rather than the acceptance or rejection of their domicile culture.
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Janet Davey, Judith Herbst, Raechel Johns, Joy Parkinson, Rebekah Russell-Bennett and Nadia Zainuddin
Despite the availability and accessibility of standardized screening services, such as preventative health services, many individuals avoid participation. The extant health…
Abstract
Purpose
Despite the availability and accessibility of standardized screening services, such as preventative health services, many individuals avoid participation. The extant health literature has indicated that health locus of control (HLOC) influences engagement and uptake of health services. The purpose of this paper is to explore how the microfoundation, HLOC, contributes to value co-creation via service-generated and self-generated activities in standardized screening services.
Design/methodology/approach
A qualitative study of 25 consumers who have experienced one of the three standardized screening services in Australia was undertaken, followed by thematic analysis of the data.
Findings
Service-generated activities elicit reactive responses from consumers – compliance and relinquishing control – but when customers lead co-creation activities, their active responses emphasize protecting self and others, understanding relationship needs and gaining control. Consumers with high internal HLOC are more likely to take initiative for their health, take active control of the process and feel empowered through participating. Consumers with low internal HLOC, in contrast, require more motivation for participation, including encouragement from powerful others through promotion or interpersonal dialogue.
Social implications
These findings can be used by policymakers and providers of preventative health services for the betterment of citizen health.
Originality/value
The integration of the DART framework, customer value co-creation activities, and the delineation of self-generated and service-generated activities provides a holistic framework to understand the influence of HLOC on the co-creation of value in standardized screening services.
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The key purpose of this chapter is to identify some ways of enhancing feminist conceptual, empirical, and theoretical work on violence against women. Much attention is given to…
Abstract
The key purpose of this chapter is to identify some ways of enhancing feminist conceptual, empirical, and theoretical work on violence against women. Much attention is given to addressing the harms caused by new electronic forms of woman abuse, including the role of adult Internet pornography and sex robots. This chapter also emphasises the importance of revisiting some major feminist contributions from the past.
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Kate L. Daunt (née Reynolds) and Dominique A. Greer
This study aims to use opportunity as a theoretical lens to investigate how the spatio-temporal and social dimensions of the consumption environment create perceived opportunities…
Abstract
Purpose
This study aims to use opportunity as a theoretical lens to investigate how the spatio-temporal and social dimensions of the consumption environment create perceived opportunities for consumers to misbehave.
Design/methodology/approach
Drawing on routine activity theory and social impact theory, the authors use two experiments to demonstrate that spatio-temporal and social dimensions can explain consumer theft in retail settings.
Findings
Study 1 reveals mixed empirical support for the basic dimensions of routine activity theory, which posits that the opportunity to thieve is optimised when a motivated offender, suitable target and the absence of a capable formal guardian transpire in time and space. Extending the notion of guardianship, Study 2 tests social impact theory and shows that informal guardianship impacts the likelihood of theft under optimal routine activity conditions.
Originality/value
The study findings highlight important implications for academicians and retail managers: rather than focusing on the uncontrollable characteristics of thieving offenders, more controllable spatio-temporal and social factors of the retail environment can be actively monitored and manipulated to reduce perceived opportunities for consumer misbehaviour.
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Kate Letheren, Kerri-Ann L. Kuhn, Ian Lings and Nigel K. Ll. Pope
This paper aims to addresses an important gap in anthropomorphism research by examining the individual-level factors that correlate with anthropomorphic tendency.
Abstract
Purpose
This paper aims to addresses an important gap in anthropomorphism research by examining the individual-level factors that correlate with anthropomorphic tendency.
Design/methodology/approach
The extant psychology, marketing and consumer psychology literature is reviewed, and eight hypotheses devised. Data from 509 online survey respondents are analysed to identify individual characteristics associated with anthropomorphic tendency.
Findings
The results reveal that anthropomorphic tendency varies by individual and is significantly related to personality, age, relationship status, personal connection to animals and experiential thinking.
Research limitations/implications
This paper extends on recent research into the individual nature of anthropomorphic tendency, once thought to be a universal trait. Given that this paper is the first of its kind, testing of further traits is merited. It is suggested that future research further examine personality, as well as other elements of individual difference, and test the role of anthropomorphic tendency in the development of processing abilities with age.
Practical implications
Findings show that anthropomorphic tendency may prove to be a key variable in the segmentation of markets and the design of marketing communications, and that younger, single, more creative, conscientious consumers are an appropriate target for anthropomorphic messages. The importance of personal connection to animals, as well as experiential thinking, is also highlighted.
Originality/value
Given the importance of anthropomorphic tendency for the processing of messages involving non-human endorsers, as well as the formation of relevant attitudes and behaviours, this paper fulfils an identified need to further understand the characteristics of those high on this tendency.
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I address the question, Is theory useful when collaborating with teachers to improve student engagement?
Abstract
Purpose
I address the question, Is theory useful when collaborating with teachers to improve student engagement?
Design/methodology
We based our work on four principles of motivation drawn from the research literature: students are more likely to engage in learning if teachers support their perceptions of competence, autonomy, belongingness, and make learning meaningful. To bridge the gap between theory and practice, we suggested that teachers use certain instructional strategies, like open-ended questions, related to supporting student engagement. These strategies were both more complex than the standard practices and more challenging to implement, given the current U.S. emphasis on standardized testing. In two longitudinal studies, we provided rationales for engagement principles and instructional strategies related to student engagement and encouraged teachers to use new practices. Mixed methodology included online observation measures and video of classroom instruction, retrospective interviews with teachers, and student interviews and experience sampling self-reports.
Findings
Short case studies of teachers change illustrate the examples of implementation. In both studies, about half the teachers made significant instructional changes, which were related both to teacher perceptions of student engagement and to student self-reports.
Originality/value
Insights gained from the studies may offer researchers practical information about how to work with teachers to improve engagement in the classroom. They include whether teachers can understand abstract motivation terminology, consider students’ “basic needs” when planning instruction, and implement strategies so that they are likely to support student engagement. Other learnings include the strong impact of teacher culture on change efforts and the need to consider teachers’ “basic needs” if we are to support them in instructional change. Long-term collaboration and establishing mutual trust may be the best way for both researchers and teachers to develop common understandings for supporting student motivation in the classroom.
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Kieran D. Tierney, Ingo O. Karpen and Kate Westberg
The purpose of this paper is to consolidate and advance the understanding of brand meaning and the evolving process by which it is determined by introducing and explicating the…
Abstract
Purpose
The purpose of this paper is to consolidate and advance the understanding of brand meaning and the evolving process by which it is determined by introducing and explicating the concept of brand meaning cocreation (BMCC).
Design/methodology/approach
In-depth review and integration of literature from branding, cocreation, service systems, and practice theory. To support deep theorizing, the authors also examine the role of institutional logics in the BMCC process in framing interactions and brand meaning outcomes.
Findings
Prior research is limited in that it neither maps the process of cocreation within which meanings emerge nor provides theoretical conceptualizations of brand meaning or the process of BMCC. While the literature acknowledges that brand meaning is influenced by multiple interactions, their nature and how they contribute to BMCC have been overlooked.
Research limitations/implications
This paper reveals a significant gap in knowledge of how brand meaning is cocreated, despite the essential role of brand meaning for firm success and increasing academic interest in the notion of cocreation. Ultimately, this paper builds a conceptual foundation for empirical research in this regard.
Originality/value
This paper proposes that brand meaning is cocreated through the interconnection of different social and service systems, across system levels, time, and geographic space. Marketing theory is advanced by outlining a set of research propositions pertaining to the BMCC process. The authors consider how discrete actor-based brand meanings contribute to an overall brand gestalt and how such a gestalt potentially evolves along a continuum. Additionally, the authors provide a managerially and theoretically relevant research agenda to guide much needed empirical research into BMCC.