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The purpose of this paper is to clarify the diversity of professional perspectives on police culture in an international context.

In a first step the authors developed a standardized instrument of 45 occupational features for comparative analysis of police professional views. This set was inductively created from 3,441 descriptors of the police profession from a highly diverse sample of 166 police officers across eight European countries. Using this standardized instrument, Q-methodological interviews with another 100 police officers in six European countries were conducted.

The authors identified five perspectives on the police profession suggesting disparities in officers’ outlooks and understanding of their occupation. Yet, the findings also outline considerable overlaps in specific features considered important or unimportant across perspectives.

The study emphasizes that police culture needs to be described beyond the logic of distinct dimensions in well-established typologies. Considering specific features of the police profession determines which aspects police officers agree on across organizational and national contexts and which aspects are unique.

The feature-based approach provides concrete pointers for the planning and implementation of (inter)national and inter-organizational collaborations as well as organizational change.

This study suggests an alternative approach to investigate police culture. It further offers a new perspective on police culture that transcends context-specific boundaries.

Technology is an important driver of organizational change and often strategically used to facilitate adaptations in organizational processes and cultures. While the link between technological and organizational change is widely recognized, the role of macro‐context for this link remains undervalued. Based on data from technology implementations in European police forces the paper aims to illustrate the importance of integrating analyses of the macro‐context to understand the complexity of technology driven organizational change.

The authors conducted 56 interviews and five focus groups with police officers from 13 countries on two of the major technology trends in European police forces: automatic number plate recognition systems (ANPR) systems and social media. They further conducted site visits to police forces in The Netherlands and the United Kingdom to observe technology usage first hand. Comparing accounts across countries they analyzed how macro‐context impacted adoption decisions and implementation processes. In this analysis they concentrated on the five macro‐contextual factors in the PESTL framework, i.e. political, economic, social, technological and legal factors.

In analyses of ANPR systems and social media the paper details how the macro‐context of police organizations impacted decisions to adopt a technology as well as the intra‐organizational alignments of processes and structures.

Organizational decision makers and implementers need to be aware not only of the strong agency of technology for organizations' structure and processes, but also of the relevance of the organizational macro‐context for the process and impact of technology implementations on the organizational as well as individual level.

The paper illustrates the impact of the macro‐context of organizations in shaping the link between technological change and organizational change.

The purpose of this research is to understand whether service robots can safeguard servicescapes from deviant consumer behaviour. Using routine activity theory, this research examines whether increasing the perceived humanness of service robots reduces customer intentions to commit deviant consumer behaviour and whether this negative relationship is mediated by perceived empathy and perceived risk of being caught.

Five hundred and fifty-three US residents responded to a hypothetical scenario that manipulated the humanness of a service agent (from self-service technology, to robot, to human employee) across seven conditions and measured the likelihood of deviant consumer behaviour, empathy towards the service robot, perceived risk of being caught and punished and negative attitudes towards robots.

The results indicate that replacing human service agents with different types of service robots does inadvertently reduce customer perceptions of capable guardianship (i.e. the human element that deters potential offenders from committing crimes) in the servicescape and creates conditions that allow customers to perpetrate more deviant consumer behaviour.

When investing in technology such as service robots, service providers need to consider the unintended cost of customer misbehaviour (specifically deviant consumer behaviour) in their return-on-investment assessments to optimise their asset investment decisions.

Moving beyond research on customer adoption and use, this research examines the unintended consequences that might arise when deploying service robots in a technology-infused service environment. Humanised service robots offer more guardianship than self-service technology but do not replace human employees in preventing deviant consumer behaviour, as they remain more capable of deterring customer misbehaviour.

This paper aims to take stock and to increase understanding of the opportunities and threats for policing in ten European countries in the Political, Economic, Social, Technological and Legal (PESTL) environment.

This study is part of the large EU‐funded COMPOSITE project into organisational change. A PESTL analysis was executed to produce the environmental scan that will serve as a platform for further research into change management within the police. The findings are based on structured interviews with police officers of 17 different police forces and knowledgeable externals in ten European countries. The sampling strategy was optimized for representativeness under the binding capacity constraints defined by the COMPOSITE research budget.

European police forces face a long list of environmental changes that can be grouped in the five PESTL clusters with a common denominator. There is also quite some overlap as to both the importance and nature of the key PESTL trends across the ten countries, suggesting convergence in Europe.

A study of this magnitude has not been seen before in Europe, which brings new insights to the target population of police forces across Europe. Moreover, policing is an interesting field to study from the perspective of organisational change, featuring a high incidence of change in combination with a wide variety of change challenges, such as those related to identity and leadership.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

We explore how neoliberal logic has led to an erosion of social-welfare programs and pervades organizational structures and functions of a third-sector organization. Based upon fieldwork in a foodbank in the North-West of England, we discuss the impact of economic cuts upon organizational norms of the foodbank, and the intersection with the provision of charity support and personal relationships between the staff, volunteers and visitors.

This article analyses pervasiveness of neoliberalism on a foodbank and the impact this has on organizational norms and relationships found within the organization. It integrates themes of structural violence, neoliberal discourse in the charity sector, notions of (un)deservingness and appropriate of time.

Our research finds how a hostile environment transpires in a third-sector organization under increased economic and bureaucratic pressures and from this, organizational rules emerge that ignore the lived experiences of the people it serves. Herein, visitors must learn the organization's norms and garner relationships to be able to navigate the organization to successfully access essential resources.

The findings in this article will be of interest to academics researching poverty and organizational norms, professionals in the charity-sector and policy makers. Rules originating from economic and bureaucratic pressures can establish barriers to accessing essential material resources. It informs the pressures felt in balancing access to support services with personal timetables, and the need to include visitors' voices in establishing norms.

Women's sport is said to be experiencing a moment of progress exemplified by the ‘professionalising’ of teams, leagues and events (McLachlan, 2019; Pavlidis, 2020; Taylor et al., 2020). The current ‘professionalising’ moment is celebrated as a measure of incremental change that demonstrates that women's sport is progressing in the right direction (Sherry & Taylor, 2019; Taylor, 2020). In this chapter, we pursue critical questions of progress in relation to professionalisation in women's road cycling. Cycling as a sport commenced in the late 1800s, and women were able to earn money from riding and racing their bicycle. However, the evolution of women's cycling has not been a linear process, (McLachlan, 2016) and despite increased ‘professionalisation’ of women's road cycling, women cyclists lack proper wages, safe working conditions, significant prize money, and suitable economic and career opportunities. Our work draws from data of 15 semi-structured interviews with riders and from extensive fieldwork of elite women's road cycling races in seven different countries in 2019. Our findings illustrate that despite the general perceptions of progress of women's professional road cycling, the cyclists' experiences and rationalisations of their conditions reflect deeper struggles. We argue that struggles over rewards, resources, and recognition are all evidence of the ‘unimpeded sexism’ in sport (Fink, 2016, p. 3), and as such, the professionalising of women's sport does not guarantee transformation of the gender order.

Most second‐generation online catalogs give libraries some capability to customize help messages, screen displays, and system prompts. Microcomputer applications designed or mounted locally may offer even more flexibility. Commercially available information systems offer the user some type of assistance, even when not totally profitable. The librarian has become an active, if not always willing, participant in the design of his or her system's user interface. Knowledge of both patrons and collections can have direct bearing on the structure and effectiveness of the library's automated system, its interface, and online help features.

Public administration has struggled to develop effective practices for fostering just and sustainable responses to social, economic, and environmental crises. In this chapter, we argue that radically democratic social movements demonstrate the potential the ideal-type of Integrative Governance holds for achieving the collaborative advantage that has remained elusive to those who study and utilize traditional governance networks. Drawing from myriad studies of social movements, we demonstrate how particular social movements prefigure the philosophy and practices of this approach. Herein we focus on movements’ ethical stance of Stewardship, politics of Radical Democracy, epistemological use of Integral Knowing, and administrative practice of Facilitative Coordination, emphasizing how they use information communication technology and one-to-one organizing tactics. These practices enable social movements to integrate across the domains of sustainability and translate radically democratic modes of association from micro- to macro-scale. Thus, they shift attention from network structures, the main focus of the governance literature, to power dynamics. These movements constitute an interconnected global phenomenon, fostering solidarity across difference and prefiguring a transformation of the global political economy. Therefore, they are nascent exemplars of Integrative Governance, a more just and effective approach to global governance.