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The purpose of this paper is to provide an overview of the historical development of libraries in South Africa against a backdrop of poverty and social inequality. In particular, this paper illustrates how the development of libraries in South Africa both reflected and influenced information poverty and has as its goal to increase awareness of the role of libraries in the alleviation of information poverty.

The information in this paper is based on doctoral research completed by the author who investigated the role of libraries in the alleviation of information poverty in South Africa. The methodology for the research included two case studies, interviews, examination of library records, and observation. An extensive review of the professional literature and recorded histories provided imperative context for that research and this paper.

Findings indicate that libraries can play an important role in the alleviation of information poverty in South Africa. Libraries are underutilized in this role and in order to increase their capacity in addressing information poverty, one should consider the historical circumstances behind the dispossession of library services. Understanding the development of libraries in South Africa and sociopolitical ramifications of this development can encourage and inform greater participation of libraries in the alleviation of information poverty in the future.

This paper compiles the work and findings of previous studies on the history of South African libraries. The information provided here offers an accessible and efficient history of libraries in South Africa. In so doing, it provides context that is invaluable to the understanding of how the development of libraries throughout time can have sociopolitical effects on the people and their circumstances. The paper also encourages increased understanding of the value and purpose of libraries in combating information poverty in South Africa.

This paper aims to present recently published resources on library instruction and information literacy providing an introductory overview and a selected annotated bibliography of publications covering all library types.

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2018.

The paper provides a brief description of all 422 sources, and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and anyone interested as a quick reference to literature on library instruction and information literacy.

Latin America has not been exempted from the effects of the COVID-19 pandemic. Hence, this study aims to identify the actions of 50 main multilatinas to face the pandemic.

A qualitative content analysis was conducted on newspapers published in Latin America and corporate websites from March 2020 to April 2020, during which the multilatinas took their first actions toward the pandemic.

Results identified 106 actions taken by multilatinas in social, operational, philanthropic and financial areas. This paper analyzes the results, discuss the implications for business theories and develops three theoretical propositions.

First, this study can serve as a reference for business decision-makers as it offers guidance in taking actions during a pandemic. Second, it highlights the importance of the speed of responses to unforeseen challenges. The study recommends that business managers include in their contingency plans procedures for addressing unforeseen situations, such as the pandemic, with a focus on increasing their response capacity.

The importance of this study lies in understanding multinational enterprises’ (MNEs) initial actions taken during unexpected disasters and rare events. This study fills two important gaps in the business literature that have not been addressed in the Latin American context, namely, the actions taken by MNEs facing a public health disaster and how MNEs cope with disastrous and rare events.

América Latina no ha estado exenta de los efectos de la pandemia de COVID-19. Por lo tanto, este estudio tiene por objetivo identificar las acciones de las 50 principales multilatinas para enfrentar la pandemia.

Una técnica cualitativa de análisis de contenido fue llevada a cabo en periódicos publicados en América Latina y páginas web corporativas entre marzo y abril de 2020, durante los cuáles las multilatinas tomaron sus primeras acciones hacia la pandemia.

Los resultados identificaron 106 acciones tomadas por las multilatinas en las áreas sociales, operacionales, filantrópicas y financieras. Además, se analizan los resultados, discuten las implicaciones para las teorías de negocios, y se desarrollan tres proposiciones teóricas.

Primero, este estudio puede servir como referente para los tomadores de decisiones ya que ofrece una guía de acciones tomadas durante la pandemia. Segundo, se muestra la importancia de la velocidad de respuesta a retos imprevistos. El estudio recomienda que los gerentes incluyan en sus planes de contingencia planes y procedimientos para abordar situaciones imprevistas, tales como la pandemia, enfocados en incrementar su capacidad de respuesta.

La importancia de este estudio recae en el entendimiento de las acciones tomadas por las empresas multinacionales durante desastres inesperados y eventos raros. Este estudio cubre dos huecos importantes en la literatura que no han sido abordados en el contexto de América Latina: las acciones tomadas por las multinacionales encarando un desastre de salud pública y como las multinacionales afronta los eventos raros y desastres.

A América Latina não está isenta dos efeitos da pandemia COVID-19. Portanto, este estudo tem como objetivo identificar as ações das 50 principais multilatinas para o enfrentamento da pandemia.

Uma análise qualitativa de conteúdo foi realizada em jornais publicados na América Latina e sites corporativos de março de 2020 a abril de 2020, período em que as multilatinas realizaram suas primeiras ações em relação à pandemia.

Os resultados identificaram 106 ações realizadas pelas multilatinas nas áreas social, operacional, filantrópica e financeira. Analisamos os resultados, discutimos as implicações para as teorias de negócios e desenvolvemos três proposições teóricas.

primeiro, este estudo pode servir como uma referência para os tomadores de decisão de negócios, pois oferece orientação na tomada de medidas durante uma pandemia. Em segundo lugar, destaca a importância da velocidade de resposta a desafios imprevistos. O estudo recomenda que os gestores de negócios incluam em seus planos de contingência procedimentos para enfrentar situações imprevistas, como a pandemia, com foco no aumento de sua capacidade de resposta.

La importancia de este estudio recae en el entendimiento de las acciones ocorres for las empresas multinacionais durante desastres inesperados y eventos raros. Este estudio cubre dos huecos importantes na literatura que não foi público no contexto da América Latina: las acciones por las multinacionales encarando um desastre de salud e como las multinacionales afronta los eventos raros y desastres.

The purpose of this paper is to provide an in‐depth understanding of the lived experience of sex discrimination from the perspective of women in the Wal‐Mart case and unravels the daily mechanisms through which sex discrimination takes place.

One hundred and ten in‐depth statements from women who are current and former employees of Wal‐Mart, describing in detail their work experience, were employed as the main source of data. We have carried out a detailed content analysis of these in‐depth interviews identifying the mechanisms of sex discrimination.

Findings identify the specific mechanisms through which sex discrimination takes place. In the context of the current sex discrimination case, the paper provides a rich body of evidence in unraveling the everyday mechanisms of sex discrimination. It observes that instead of individual events, at important thresholds, sex discrimination is a result of small, everyday acts and gendered assumptions, which often appear supportive and harmless.

The richness of the data provides the unique, empirical opportunity to observe the process in detail, but this paper focuses exclusively on the process, and the end‐results remain outside the scope of the paper.

The paper provides a very useful source of information and practical advice for women in the labor force in identifying the supportive, nice and harmless mechanisms and everyday experience of sex discrimination.

This paper exclusively focuses on the process and identifies the mechanisms of sex discrimination using a rich source of qualitative data. It offers empirical evidence in identifying the daily assumptions and everyday mechanisms of sex discrimination. Sex discrimination in the everyday lives are carried out in disguise of harmless, nice and often supportive behavior; therefore this paper offers explanations as to why many women stay in these exploitative jobs as long as they do.

The purpose of this paper is to explore the role of mobile technology and related service platforms in supporting informal micro-entrepreneurships in rural Ghana. It aims to extend our knowledge through the development of a conceptual model.

A qualitative research design used in-depth semi-structured interviews with five micro-entrepreneurship owners in the Kwahu South District in the Eastern region of Ghana. Identification of potential case firms was facilitated by a local official. Interview data were analysed thematically.

Mobile technology engendered pride and emotional connectedness and, being easy to use, helped to increase business confidence. Adoption advantages included improved communications with customers and business partners, and effective stock control, providing competitive advantage. Further understanding of mobile technology’s role in improving business processes is needed.

This exploratory research is based on five micro-entrepreneurships in one Ghanaian rural area. Further research is needed using larger samples, additional locations and sectors and larger businesses, to identify other factors influencing mobile technology adoption and associated benefits and problems.

Government policy supporting growth of informal micro-entrepreneurships using mobile phone technology could increase economic advantage. Micro-business owners need education and training in understanding business processes. Telecommunications companies can highlight technological, business and socio-cultural benefits of mobile phone adoption in rural Ghana.

The paper draws upon the experiences of a range of rural-based Ghanaian micro-entrepreneurships to propose a model setting out and linking the technical, business and socio-cultural benefits of mobile phone adoption in supporting business processes.

The ecosystem perspective on innovation and business has emerged as the secret sauce of innovative organizations. While its theoretical foundations are premised on innovation system literature, the broad adoption of the ecosystem concept has resulted in conceptual ambiguity. The purpose of this paper is to tackle the ambiguous use of innovation ecosystem terminology and structure a conceptual frame for the field, identifying definitions of an innovation ecosystem and how the concept has been established in previous literature.

This paper examines the ambiguous use of terminology by reviewing the literature with bibliometric coupling and co-citation analysis by which thematic differences in ecosystem literature were identified. The study gathered the scientific publications from Thomson Reuters Web of Sciences Core Collection (n=4,681) from 1990 to 2015.

Six major bibliometrically coupled clusters were identified, of which the three largest clusters are innovation system studies, regional innovation studies and technological innovation studies. In addition, further analysis shows an emerging cluster that is focused on ecosystems, having its roots in eight seminal papers. This ecosystem research cluster includes seven sub-clusters, such as innovation ecosystem studies, business ecosystem studies and studies focusing on ecosystem development.

The authors’ approach highlights how a lot of recent ecosystem studies actually belong to previous, well-developed research streams. However, there is also a separate, emergent research stream that includes the innovation and ecosystem studies. As a research implication, the paper concludes by suggesting the research agenda for further studies.

Even though literature on innovation systems and ecosystems is extensive literature, no studies have captured the emergence of the ecosystems approach and its relation with the systems of innovation literature.

The purpose of this paper is to investigate whether customer‐perceived service quality and expectation of service quality have causal impacts on overall customer satisfaction.

Data on all the variables were elicited from the American Customer Satisfaction Index (ACSI), and these were analyzed using the Granger causality method.

Satisfaction and perceived quality were positively related. Even though perceived quality did not Granger‐cause satisfaction in the short term, it did so in the long term. Likewise, even though satisfaction did not Granger‐cause perceived quality in the short term, it did so in the long term. But customer expectations Granger‐caused both satisfaction and expectation in the short‐term and the long term.

The findings are based on only one company. Extrapolation to other companies demands caution and the data may not satisfy asymptotic assumptions.

The study contributes to the literature by advising managers to extend their customer satisfaction tracking to overall customer satisfaction with its strategic implications.