Search results

1 – 10 of 391
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 12 September 2016

Karen L. Xie, Zili Zhang, Ziqiong Zhang, Amrik Singh and Seul Ki Lee

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

6822

Abstract

Purpose

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

Design/methodology/approach

A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a quarterly basis.

Findings

This study finds that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover, managerial response moderates the influence of ratings and volume of consumer eWOM on hotel performance.

Practical implications

This study offers a practical model that enables hotel managers to orchestrate social media marketing approaches and efforts toward an optimal social media strategy.

Originality/value

This study differs from extant literature that has extensively focused on consumer reviews by providing a new perspective of management intervention in the social media context. By examining the interplay of managerial response and consumer eWOM at the individual hotel level, this study provides empirical evidence of managerial response affecting hotel performance through the increased ratings and volume of consumer eWOM. This study also offers insights into the practical importance of crafting intervention opportunities to cultivate the continued engagement of consumers on social media and increased hotel performance.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 9
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 20 April 2015

Karen Smith Stegen

As China’s economy has expanded, so has its need for energy. Consequently, China has increased its domestic energy capacities and developed import strategies for oil and gas. In…

168

Abstract

Purpose

As China’s economy has expanded, so has its need for energy. Consequently, China has increased its domestic energy capacities and developed import strategies for oil and gas. In its international energy activities, China has progressed through a series of stages. The purpose of this paper is to focus on China’s latest stage: creating an overland energy network, supplied primarily by Central Asia’s Kazakhstan, Turkmenistan and Uzbekistan, and becoming the energy hub of an integrated Asian market – China’s recent “Silk Road” proposal. This paper also examines the impact of Chinese energy investments on the prospects of Central Asian energy producers transitioning to emerging markets.

Design/methodology/approach

The author delineate four stages of China’s international engagement and introduce the concept of the Chinese energy cooperation model: capital-intensive energy investments combined with the opening of local markets to Chinese goods. To assess the impact of this model on Central Asia, the author apply insights gained from analyzing the experience of resource-exporters in Latin America and Sub-Saharan Africa.

Findings

The author findings are twofold: China has secured the energy resources of several Central Asian states for its “Silk Road” plan; and the Chinese energy cooperation model brings rapid growth, but has effects deleterious to the attainment of emerging market status.

Originality/value

This paper contributes to the limited knowledge on China’s “Silk Road” plan and on China’s impact on resource-rich developing countries and is useful for researchers, academics and policymakers.

Details

International Journal of Emerging Markets, vol. 10 no. 2
Type: Research Article
ISSN: 1746-8809

Keywords

Access Restricted. View access options
Article
Publication date: 24 July 2007

Shiu‐hung Lee, Artie W. Ng and Karen Zhang

The purpose of this paper is to reveal the problems associated with unsatisfactory delivery of services in the current healthcare system of China as experienced by patients of…

1895

Abstract

Purpose

The purpose of this paper is to reveal the problems associated with unsatisfactory delivery of services in the current healthcare system of China as experienced by patients of diverse social‐economic backgrounds, including service quality, accessibility and affordability.

Design/methodology/approach

Summarizing the developmental problems of China's contemporary healthcare system, this article is principally a literature review to investigate interdisciplinary issues, including the role of social medical insurance agency, continuous quality improvement and performance measurement system.

Findings

The problems associated with unsatisfactory results of the output from the current healthcare system include the level of quality of services, accessibility and affordability, experienced by the patients of various social economic backgrounds. Developing an integrated system to provide adequate performance measurement complementary with the existing compliance emphasis is suggested, in order to uphold a continuous improvement initiative.

Research limitations/implications

This article is based on interdisciplinary literature review, examining current problems in China's healthcare system and qualitative analysis of the phenomenon. No data are collected to examine the problems identified. In‐depth, ethnographic studies would enable further understanding about the hurdles in the development of a quality healthcare system.

Practical implications

Provides a practical framework for stakeholders to develop an integrated performance measurement system to rationalize resource allocation process that enhances continuous quality improvement.

Originality/value

This paper suggests the adoption of an approach of management science in dealing with China's healthcare system problems and that some fundamental issues found to be critical in developed countries' experience, when striving for performance improvement are not attained under China's current healthcare system. Explores the fundamental issues pertinent to China's current healthcare system and the possible use of performance measurement system for dealing with existing deficiencies.

Details

International Journal of Health Care Quality Assurance, vol. 20 no. 5
Type: Research Article
ISSN: 0952-6862

Keywords

Access Restricted. View access options
Book part
Publication date: 5 August 2005

Mohammad J. Abdolmohammadi

Abstract

Details

Research on Professional Responsibility and Ethics in Accounting
Type: Book
ISBN: 978-0-76231-239-9

Access Restricted. View access options
Article
Publication date: 27 August 2021

Xiaoyu Wang and Chenhong Ding

Country of origin (COO) effect refers to the influence of COO on consumers' perception and evaluation of a product. This research explores the impact of consumers' power distance…

243

Abstract

Purpose

Country of origin (COO) effect refers to the influence of COO on consumers' perception and evaluation of a product. This research explores the impact of consumers' power distance on COO effect.

Design/methodology/approach

We conducted two experiments to test the relevant hypotheses.

Findings

The results indicate that power distance has a polarizing influence on COO effect. That means, for products from countries with good images, the higher the consumers' power distance, the better their evaluation of the products; while for products from countries with poor images, the higher the power distance, the worse their evaluation of the products. The research also finds the moderating effect of consumers' competence–related country-related affect (CRA). When holding positive competence–related CRA, for products from countries with good images, the higher the consumers' power distance, the better their evaluation of the products; for products from countries with poor images, consumers' power distance has no effect. When having negative competence–related CRA, for products from countries with poor images, the higher the consumers' power distance, the worse their evaluation of the products; for products from countries with good images, power distance has no effect.

Originality/value

This study finds that depending on the perception of COO image, power distance not only improves the evaluation of products but also lows such evaluation, reflecting a two-way polarizing feature.

Details

Journal of Contemporary Marketing Science, vol. 4 no. 2
Type: Research Article
ISSN: 2516-7480

Keywords

Access Restricted. View access options
Article
Publication date: 19 December 2019

Hongjing Cui, Taiyang Zhao, Slawomir Smyczek, Yajun Sheng, Ming Xu and Xiao Yang

The purpose of this paper is to examine the effect of self-worth on status consumption, focusing on the mediation of self-enhancement and self-compensation and the moderation of…

878

Abstract

Purpose

The purpose of this paper is to examine the effect of self-worth on status consumption, focusing on the mediation of self-enhancement and self-compensation and the moderation of power distance belief (PDB) in the relationship of threats to self-worth and consumer choice.

Design/methodology/approach

Experiments are used to collect data. Three studies are designed to test the relationship between self-worth, self-enhancement and self-compensation, PDB and status consumption. In total, 180 MBA students participate Study 1, 186 and 244 undergraduate students participate Studies 2 and 3, respectively. ANOVA and bootstrapping method are adopted to analyze the data by using SPSS version 19.0. Study 1 tests the influence of self-worth on status consumption; Study 2 examines the mediation role of self-enhancement and self-compensation; and Study 3 tests the moderation role of PDB.

Findings

Results indicate that situational self-worth perception has dual path effects on status consumption. Both improvements in – and threats to – self-worth have a positive impact on status consumption. Improvements in self-worth affect status consumption through the mediation of self-enhancement motives. Threats to self-worth affect status and non-status consumption through the mediation of the self-compensation motive. In the context of a threat to self-worth, compared with consumers with a low PDB, high-PDB consumers have higher purchase intention for status goods but not non-status goods.

Research limitations/implications

In this study, improvements in – and threats to – self-worth are momentarily manipulated. The authors present one product in each experiment, but what would happen if both status goods and non-status goods were shown to participants? Which one will the authors choose under different self-worth manipulations? And how long can the effects last? These questions should be answered in future research.

Practical implications

This research provides a venue for marketers to introduce and advertise status goods. Marketing practitioners should establish the link between self-worth and status consumption appeals. In the Asia-Pacific markets, Confucian value is important to consumers, and high power distance is important in Confucianism. Thus when developing markets in China, international companies should emphasize Confucian values in the design of advertisements or other promotional items. Further, marketing for status goods should attach importance to the expression of their symbolic meanings.

Originality/value

This study contributes to the literature on self-worth and status consumption. It also explores the dual path of the effect of self-worth on status consumption. The motives of self-enhancement and self-compensation are first proposed and tested to explain the mechanism, which differentiates the study from prior work and gives a more reasonable explanation for status and compensatory consumption. The moderation role of PDB delineates the boundary for the effect of a threat to self-worth on status consumption.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 32 no. 7
Type: Research Article
ISSN: 1355-5855

Keywords

Access Restricted. View access options
Article
Publication date: 13 August 2018

Karen R. Fisher, Xiaoyi Zhang and Max Alston

Some social policy theorists assert that East Asia has a distinct social welfare regime that due to the influence of Confucian values relies on families more than in other…

315

Abstract

Purpose

Some social policy theorists assert that East Asia has a distinct social welfare regime that due to the influence of Confucian values relies on families more than in other countries. This theorisation has been questioned, partly because it is a static, reductive generalisation. The purpose of this paper is to ask whether this characterisation is relevant to aged care services in Shanghai.

Design/methodology/approach

This study uses data from ageing profile statistics, policy documents and ethnographic fieldwork to examine Shanghai aged care services.

Findings

These data show a growing reliance and preference for state aged care service provision to complement family care. It finds that changes in Shanghai aged care services in the last ten years have moved towards a model with similar patterns in high-income countries. It suggests that differences in the service system that were attributed to Confucian values were more likely due to the degree of economic development and internationalisation.

Originality/value

This paper contributes to the literature by re-examining the structure of Shanghai’s welfare regime in the context of the dynamic nature of aged care services and preferences of older people.

Details

International Journal of Sociology and Social Policy, vol. 38 no. 9/10
Type: Research Article
ISSN: 0144-333X

Keywords

Access Restricted. View access options
Article
Publication date: 9 January 2017

Linchi Kwok, Karen L. Xie and Tori Richards

The purposes of this study are to synthesize the current research findings reported in major hospitality and tourism journals and to discuss the knowledge gaps where additional…

6542

Abstract

Purpose

The purposes of this study are to synthesize the current research findings reported in major hospitality and tourism journals and to discuss the knowledge gaps where additional research endeavors are needed.

Design/methodology/approach

A systematic review approach was adopted to analyze 67 research articles about online reviews that were published between January 2000 and July 2015 in seven major hospitality and tourism journals.

Findings

This study presents a thematic framework of online review research, which was advanced by integrating the interactions among quantitative evaluation features, verbal evaluation features, reputation features and social features of online reviews with important outcomes of consumer decision-making and business performance. The thematic framework helps researchers identify the areas in extant hospitality literature of online reviews and point out possible directions for future studies.

Research limitations/implications

The systematic review approach has a qualitative nature, where relevant literature was interpreted based on the authors’ domain knowledge and expertise.

Practical implications

Practitioners can gain a comprehensive understanding of the dynamic relationships among the key influential factors in online reviews, as presented in the thematic framework of online review research. Accordingly, managers will be able to develop effective strategies to leverage the positive impacts of online reviews to the business outcomes.

Originality/value

This systematic review synthesizes the findings reported in most recent publications (January 2000-July 2015; also including “Online First” articles) in seven major hospitality and tourism journals and develops an integrated research framework, anchoring on four meta-research questions and showing the dynamic relationships among the key players/factors/themes in online review research. This framework provides a visual diagram to practitioners for a better understanding of the relevant literature and assists researchers in developing new research questions for future studies.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 17 September 2019

Mette Lindahl Thomassen, Karen Williams Middleton, Michael Breum Ramsgaard, Helle Neergaard and Lorraine Warren

Context impacts the design and practice of entrepreneurship education, but there is limited focus on context in entrepreneurship education literature. The purpose of this paper is…

3524

Abstract

Purpose

Context impacts the design and practice of entrepreneurship education, but there is limited focus on context in entrepreneurship education literature. The purpose of this paper is to review the entrepreneurship education literature to understand how context has been addressed, derives contextual elements from prioritized literature and explores how context can be adapted to and designed with in entrepreneurship education.

Design/methodology/approach

A systematic literature review is undertaken to explore context in entrepreneurship education literature. Context entrepreneurship education yielded 239 items. After refinement, 232 entrepreneurship education associated publications were reviewed by the team of authors. Using selection criteria, 26 prioritized publications were analyzed and categorized according to a theoretical framework.

Findings

Context has been addressed both conceptually and empirically, quantitatively and qualitatively, and can be categorized across three sociological phenomena levels – micro, meso and macro. Within these levels, more specific context elements emerge from the entrepreneurship education literature. The findings assert that while context is highly influential in relation to entrepreneurship education, it is arbitrarily described, and holds a variety of documented and diffuse elements. Educators have a limited span of control in relation to context elements, however, for the most parts elements can be adapted to or designed with. Finally, due to the influence of context it is difficult to identify a universal best practice of entrepreneurship education because there simply is no ceteris paribus.

Research limitations/implications

Contextual elements which emerged from the literature consider various subjects, spaces, structures and networks. Context is complex and has had limited treatment in entrepreneurship education literature, thus additional analysis and experimentation is necessary.

Practical implications

Context shapes understanding and influences learning. Addressing entrepreneurship education across three levels – micro, meso and macro – and through four framing questions – who, what, where and when – guides educators in how context influences and can be used when designing education.

Originality/value

The paper gives new insight into how context is addressed in entrepreneurship education literature, and how this can influence educational design.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 26 no. 5
Type: Research Article
ISSN: 1355-2554

Keywords

Access Restricted. View access options
Article
Publication date: 1 March 2021

David Hay, Karen Shires and Debbie Van Dyk

This special issue paper aims to describe the early effects of COVID-19 on auditing in New Zealand, and the subsequent reforms that the authors expect will follow.

3670

Abstract

Purpose

This special issue paper aims to describe the early effects of COVID-19 on auditing in New Zealand, and the subsequent reforms that the authors expect will follow.

Design/methodology/approach

The authors use published sources to discuss the impact of COVID-19 on auditing, and potential reforms.

Findings

COVID-19 was at first expected to have a substantial impact on audit outcomes such as audit opinions. The effects that eventuated have been much less substantial so far. Nevertheless, the authors expect reforms to auditing to take place, especially including non-audit services, reports on inspections of auditors and more reporting on going concern issues by directors, followed by increased responsibility for auditors. In future, there may be further changes including reform to the liability of auditors, reporting on internal control, more responsibility for fraud and changes to corporate governance.

Research limitations/implications

Limitations include the ongoing nature of the COVID-19 crisis. Further effects may yet eventuate.

Practical implications

Financial report users and auditors should anticipate changes.

Originality/value

This paper provides early evidence of the impact of COVID-19 on New Zealand auditing and predicts changes to the regulation of auditing.

Details

Pacific Accounting Review, vol. 33 no. 2
Type: Research Article
ISSN: 0114-0582

Keywords

1 – 10 of 391
Per page
102050