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To determine the critical success factors (CSFs) for continuous improvement projects in the public sector.

Theoretical paper based on a literature review.

It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector organisations and vice versa.

As few papers were identified, further research must be carried out into the CSFs to see if the differences between manufacturing, service and public sector organisations are substantiated.

This work identifies aspects that must be in place for the successful implementation of a continuous improvement project and should be used by those wishing to initiate a project within their organisation.

This paper highlights the similarities and differences between manufacturing, service and public sector organisations.

The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector.

The paper presents a conceptual discussion that develops the case for a three stage CI model from an analysis of the literature and feedback from key management stakeholders across a range of public sector organisations.

Although Bessant's five stage model presents a useful way of understanding how CI culture evolves, it is less useful as a framework for measuring the level of CI maturity as it does not provide indicators against each of the five stages of development. It is argued that a three stage model which contains a set of indicators for each level may be useful in the current public sector context where self‐assessment is seen as central to driving organisational improvement.

The applicability of the revised conceptual framework of CI maturity has still to be tested to gauge its usefulness either as a self‐assessment tool or a research tool to measure the level of CI.

The paper presents a revised CI model that arguably provides managers and researchers with a more pragmatic framework that more clearly indicates how managers can progress CI to develop mature learning organisations.

The revised model of CI provides a conceptual framework for future research and analysis relating to the development of CI maturity levels.

Border crossing between systemic and racial identity theories can contribute to systemic research on Black therapists work with White families.

Questionnaires were used to gather data from 29 Black, Asian and Mixed Heritage therapists in order to test the significance of variables associated with transgenerational advice, socialisation experience, professional training and therapists’ perception of successful outcomes (n=29). The study concluded that White clients were associated with the contact and disintegration statuses at the beginning of therapy, and that Black therapists were associated with being at least two racial identity statuses in advance of their White clients. In addition, results showed that there was a significant association with eye contact and White clients across all racial identity statuses in therapy, and that the therapist’s age was significantly associated with therapeutic experiences, length of therapeutic practice and the belief in working with unintentional racism in therapy. The outcome of this study will have policy implications in terms of clinical practice and supervision.

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

In part 1 of this paper we used the concept of the occupational role to illustrate some of the contributions social scientists make to the better understanding of the problems confronting members of work organisations. The problem we were particularly interested in commenting upon was the difficulties surrounding the inter and intra‐organisational mobility of labour, and we used an analysis of the structure of the occupational role to examine the processes which result in the inability and/or unwillingness of employees to change their job.

This paper aims to examine the media coverage of a new reproductive benefit (oocyte cryopreservation) made available to employees at Apple and Facebook in 2014, in light of an ongoing public debate around the conflict experienced by women to be both “ideal workers” and “ideal mothers”.

The study examines the coverage of the new benefit as a news item in major American newspapers and websites. It uses problem/solution frame analysis and provides a qualitative analysis of the leads, journalists’ rhetoric and sources found in 23 news articles on the topic. A rudimentary quantitative analysis of positive and negative solution evaluations is also included.

All the articles were found to use a problem/solution frame in their presentation of the new benefit as a news item. When biology is presented as at the root of the motherhood/career conflict, as it was by many journalists and their chosen sources, this logically leads to a biotechnological solution, such as egg-freezing. Other potential contributors to motherhood/career conflict, such as rigid and gendered career timelines and inadequate supports for working parents, are largely left out of the discussion – as are potential broader workplace and socio-cultural changes.

This study was limited to news articles only; the coverage of the issue in opinion pieces and in other media might have different findings. An experimentally designed study might lead to interesting findings on the impact of these framing elements (leads, rhetoric, sources) on readers’ responses to this topic.

This study contributes to research on the media coverage of motherhood and to management scholarship on gender, parenthood and work.

The purpose of the paper is to assess the state of performance management within the public sector and suggest areas for further research.

This is a theoretical paper based on a literature review.

The expected improvements in performance, accountability, transparency, quality of service and value for money have not yet materialised in the public sector. There are three classes of problems with performance management in the public sector – technical, systems and involvement. Externally imposed restructurings and reorganisations restrict the successful implementation of performance management.

The paper is theoretical, and empirical research to test the results is required.

The findings can be used to enhance performance management systems within both the public and private sectors.

The paper provides an overview of the state of performance management and measurement within public sector organisations and explains the possible unwelcome effects of performance management. It divides the problems into three categories and offers suggestions for improvement.

The purpose of this paper is to identify the salient barriers in the uptake and effective utilization of health promotion interventions among ethnocultural minority older adults (EMOA).

The paper opted for a literature review of 25 sources (peer-reviewed articles as well as documents from the grey literature). The search was primarily conducted in a database developed during a scoping review on the health and health care access and utilization of EMOA. Emphasis was placed on older ethnocultural minorities in Canada; however examples from the UK (which has a comparable health care system) and the USA and Australia (which have large, ethnically diverse populations) were also selected. The Candidacy framework was used as an analytical lens in the review.

Findings indicate that health promotion needs to be understood as comprehensive care, involving not only the provision of health care services, but also knowledge dissemination and the facilitation of access to these services. Limited health literacy, low levels of self-efficacy and autonomy, and diverse life course experiences, particularly in the case of immigrant older adults, give rise to issues around the identification of need and system navigation. Cultural beliefs on health and illness, particularly around diet and exercise, and a lack of trust in formal systems of health care, are barriers to the uptake of interventions. Similarly, service permeability is low when cultural competency is lacking.

The recommendations include the need for collaborative engagement with stakeholders, including family, peers, community partners and health practitioners, and the development of concise, culturally, and linguistically appropriate tools of health promotion that are targeted toward the intersecting needs of individuals in this diverse population of older adults.

Given the increasingly diverse nature of the older adult population in Canada over the past four decades, this paper makes an important contribution toward understanding the social, cultural, structural, biographical, and geographical factors that may optimize the effective dissemination and uptake of health promotion interventions among EMOA.

THE Library Association Record will, no doubt, produce the appropriate account of the initiation of Mr. Charles Nowell, at Manchester, as President of the Library Association. Only a few words are necessary here to assure the new president of our satisfaftion with the recipient of our highest honour and our assurance of our loyalty. He has had the full apprenticeship from his youth up in the ways of public librarianship and the great work he has done since he has been Chief Librarian of Manchester has had the approval both of the citizens there and, we venture to assert, of the nation. It was specially appropriate that the ceremony, as was the case with Mr. Cashmore at Birmingham, should take place in his own city where the citizens, his Lord Mayor—who entertained the guests splendidly—his Committee and fellow City Officers could share in our tribute. It was even more fitting that that city should be the cradle of librarianship, having our pioneer of pioneers, Edward Edwards, as its first Librarian, and having also had a succession of fine library committees served by a series of quite eminent librarians. One word more; the speeches were worthy of the occasion and Mr. Gordon transferred his own powers to Mr. Nowell with the grace and eloquence he has shown consistently. Our readers will have seen the capital portrait—a speaking likeness—of Mr. Nowell in the January Record.

Through a survey of 200 employees working in five of the thirty establishments analysed in previous research about the microeconomic effects of reducing the working time (Cahier 25), the consequences on employees of such a reduction can be assessed; and relevant attitudes and aspirations better known.