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Article
Publication date: 17 November 2014

Joep Hofhuis, Karen I. Van der Zee and Sabine Otten

Cultural minority employees often display higher rates of voluntary turnover than majority employees, which reduces organizations’ ability to benefit from diversity in the…

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Abstract

Purpose

Cultural minority employees often display higher rates of voluntary turnover than majority employees, which reduces organizations’ ability to benefit from diversity in the workplace. The purpose of this paper is to identify specific job domains which are responsible for this difference.

Design/methodology/approach

Study 1 compares actual turnover motives of voluntarily resigned minority and majority employees, based on seven job domains. Study 2 compares satisfaction with the same domains, and the subsequent relationship with turnover intentions, of remaining employees within the same organization.

Findings

The two studies provided consistent results, revealing that minority employees experience more negative social interactions in the workplace, and experience less opportunities for career advancement. Both factors are shown to be more predictive of turnover intentions as well as actual turnover decisions among minority employees.

Research limitations/implications

This research makes use of a distinction between several broad job domains, two which are shown to predict turnover of minority employees. Future studies should focus on uncovering more specific factors involved in these two particular domains.

Practical implications

Based on the results, the authors advise organizations to pay specific attention to reducing negative social interactions between cultural groups and fostering inclusion, for example, through interventions aimed at intercultural leadership and establishing a strong diversity climate. These activities may also support career advancement of minority employees, but more specific interventions aimed at equality in career perspectives could also help reduce minority turnover.

Originality/value

This paper is the first to directly compare turnover motives and predictors of turnover intentions between majority and minority groups in the same organization.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 33 no. 8
Type: Research Article
ISSN: 2040-7149

Keywords

Article
Publication date: 29 June 2012

Elze G. Ufkes, Sabine Otten, Karen I. van der Zee and Ellen Giebels

In a multicultural context, this study aims to investigate the effect of ingroup versus outgroup categorization and stereotypes on residents' emotional and behavioral reactions in…

1161

Abstract

Purpose

In a multicultural context, this study aims to investigate the effect of ingroup versus outgroup categorization and stereotypes on residents' emotional and behavioral reactions in neighbor‐to‐neighbor conflicts. Based on the literature on the “black sheep effect”, the authors predicted that residents would actually be more irritated by ingroup than outgroup antagonists. Secondly, they predicted that reactions to deviant behavior by an outgroup antagonist would be shaped by the valence of stereotypes about the respective groups.

Design/methodology/approach

Residents with either a native‐Dutch or a Turkish background (n=529) completed a questionnaire on outgroup stereotypes, and responded to a conflict situation in which the ethnicity of an antagonist was manipulated between subjects.

Findings

Supporting the black sheep effect, results reveal that both native‐Dutch and Turkish residents reported more negative emotions towards an ingroup than an outgroup antagonist. In addition, when confronting an outgroup antagonist, stereotype negativity was related to more negative emotions and intentions for destructive conflict behavior.

Social implications

The current study demonstrates that residents may actually get irritated more easily by ingroup than outgroup antagonists. Reactions to outgroup antagonists are further moderated by stereotype valence; negative outgroup stereotypes may lead to less tolerance towards outgroup antagonists and higher chances for conflict escalation.

Originality/value

This is the first paper in which evidence for the black sheep effect is obtained in a field study and simultaneously for majority and minority members. In addition, evidence is presented that emotions may mediate the influence of the antagonist's group membership on conflict behavior.

Details

International Journal of Conflict Management, vol. 23 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 11 October 2024

Rosalind Searle, Karen V. Renaud and Lisa van der Werff

Adverse cyber events, like death and taxes, have become inevitable. They are an increasingly common feature of organisational life. Their aftermaths are a critical and…

Abstract

Purpose

Adverse cyber events, like death and taxes, have become inevitable. They are an increasingly common feature of organisational life. Their aftermaths are a critical and under-examined context and dynamic space within which to examine trust. In this paper, we address this deficit.

Design/methodology/approach

Drawing on pertinent theory and reports of empirical studies, we outline the basis of two alternative subsequent trajectories, drawing out the relationships between trust, vulnerability and emotion, both positive and negative, in the aftermath of an adverse cyber event.

Findings

We combine stage theory and social information processing theories to delineate the dynamics of trust processes and their multilevel trajectories during adverse cyber event aftermaths. We consider two response trajectories to chart the way vulnerability arises at different levels within these social systems to create self-reinforcing trust and distrust spirals. These ripple out to impact multiple levels of the organisation by either amplifying or relieving vulnerability.

Research limitations/implications

The way adverse cyber events aftermaths are managed has immediate and long-term consequences for organisational stakeholders. Actions impact resilience and the ability to preserve the social fabric of the organisations. Subsequent trajectories can be “negative” or “positive”. The “negative” trajectory is characterised by efforts to identify and punish the employee whose actions facilitated the adverse events, i.e. the “who”. Public scapegoating might follow thereby amplifying perceived vulnerability and reducing trust across the board. By contrast, the “positive” trajectory relieves perceived vulnerability by focusing on, and correcting, situational causatives. Here, the focus is on the “what” and “why” of the event.

Practical implications

We raise the importance of responding in a constructive way to adverse cyber events.

Originality/value

The aftermaths of cyber attacks in organisations are a critical, neglected context. We explore the interplay between trust and vulnerability and its implications for management “best practice”.

Details

Journal of Intellectual Capital, vol. 25 no. 5/6
Type: Research Article
ISSN: 1469-1930

Keywords

Article
Publication date: 28 September 2012

Elze G. Ufkes, Ellen Giebels, Sabine Otten and Karen I. van der Zee

The last decades, neighborhood mediation programs have become an increasingly popular method to deal with conflicts between neighbors. In the current paper the aim is to propose…

1193

Abstract

Purpose

The last decades, neighborhood mediation programs have become an increasingly popular method to deal with conflicts between neighbors. In the current paper the aim is to propose and show that conflict asymmetry, the degree to which parties differ in perceptions of the level of conflict, may be important for the course and outcomes of neighborhood mediation.

Design/methodology/approach

Data for testing the hypotheses were based on coding all (261) files of neighbor conflicts reported to a Dutch neighborhood mediation program in the period from 2006 through 2008.

Findings

As expected, cases were more often about asymmetrical than symmetrical conflicts. Moreover, compared to symmetrical conflicts, asymmetrical conflicts less often led to a mediation session; the degree of escalation was lower; and, particularly in asymmetrical conflicts, a mere intake session already contributed to positive conflict outcomes.

Originality/value

Past research on the effectiveness of mediation programs mainly focused on cases in which a mediation session effectively took place. However, persuading parties to participate in a mediation session forms a major challenge for mediators. In fact, many cases that are signed‐up for mediation programs do not result in an actual mediation. The current study examines the entire mediation process – from intake to follow‐up.

Details

International Journal of Conflict Management, vol. 23 no. 4
Type: Research Article
ISSN: 1044-4068

Keywords

Book part
Publication date: 16 October 2023

Rosalind F. Cohen

Treating team members fairly, valuing different voices, and celebrating uniqueness are the behaviors that successful inclusive leaders exhibit and role models within the…

Abstract

Treating team members fairly, valuing different voices, and celebrating uniqueness are the behaviors that successful inclusive leaders exhibit and role models within the workplace. Actions such as these can impact how engaged (the active and intentional use of physical, cognitive, and emotional energies put into job responsibilities) employees are in their relationships with colleagues and how they feel about their work. Research revealed that when leaders act in ways that demonstrate inclusivity (such as treating others fairly, being open to differences, valuing unique perspectives, and authenticity), women, people of color, and those individuals at small or midsized companies feel stronger connections with their colleagues. This is valuable as engaged employees positively affect the organization’s success. We know that perceived or actual commonalities can cause individuals to feel a sense of connection to others based solely on that perception, so it should only follow that the level of engagement should be impacted when team members and managers feel a sense of connection based upon actual or perceived identity similarities. This provides a unique opportunity for leaders to create spaces of bravery and safety through inclusive leadership actions that allow all individuals to share the aspects of their identity that allow these connections to occur. This chapter identifies behaviors and actions of inclusive leaders, explores original research on the connection between perceptions of identity and employee engagement, and provides practical advice on how leaders can support and encourage employee engagement regardless of the perception of identity.

Details

Inclusive Leadership: Equity and Belonging in Our Communities
Type: Book
ISBN: 978-1-83797-438-2

Keywords

Abstract

This chapter explores the relationships between organisational type, rationales and the barriers that prevent community food projects from increasing the scale of their operations. From a broad survey of community food projects, organisations were divided according to their primary rationale (e.g. rural economic development and distribution), and then subdivided – by form – as a non-profit, private business, governmental agency or cooperative. Data from the interviews and surveys were coded using a qualitative grounded theory approach, to reveal the barriers experienced by each. Overall, access to long-term stable income is a recurrent theme across all types of projects. However, income sources dramatically change how these organisations prioritise barriers. Similarly, the organisation’s primary rationale and experiences influence the interpretation and approach to collaboration and education. Despite these differences, our results suggest a large degree of convergence that cuts across organisational forms and rationales, and offer a base for broader regional food system conversations.

Details

Alternative Agrifood Movements: Patterns of Convergence and Divergence
Type: Book
ISBN: 978-1-78441-089-6

Content available
Book part
Publication date: 20 August 1996

Abstract

Details

The Peace Dividend
Type: Book
ISBN: 978-0-44482-482-0

Article
Publication date: 6 November 2023

Mildred Arevalo, Jonathon Day, Sandra Sotomayor and Nancy Karen Guillen

Specifically, this study aims to examine residents’ perceptions regarding the following: the sociocultural, environmental and economic impacts generated by the presence of Airbnb…

Abstract

Purpose

Specifically, this study aims to examine residents’ perceptions regarding the following: the sociocultural, environmental and economic impacts generated by the presence of Airbnb and the irritability caused by the presence of Airbnb based on Doxey’s Doxey (1975) irritation index (i.e. index).

Design/methodology/approach

Twenty-one semistructured in-depth interviews were conducted between February and March 2021 with residents of three condominiums in the Huancaro residential complex. Data were analyzed using the qualitative data analysis software ATLAS.ti 8.

Findings

Results showed that participants perceived negative economic impacts regarding investments, jobs, real estate prices and overall cost of living; negative sociocultural impacts regarding criminality, social conflicts and cultural exchange; and negative environmental impacts regarding sanitation in the context of the pandemic and the state of the Airbnb apartments. Further, it was found that participants related to the following three of the four stages of irritability: euphoria, apathy and annoyance.

Research limitations/implications

It is necessary to complement the information with the perceptions of the residents about the city’s authorities and managers in the hotel business before the stage of the COVID-19 pandemic and the current stage.

Practical implications

The study identifies improve Airbnb operations like establishing health paraments and defining cohabitation rules at the condominiums.

Social implications

The residents consider that visitors’ returns produce positive and negative impacts on the quality of life being important for understanding their perceptions.

Originality/value

Short-term rental companies, such as Airbnb, generate a range of impacts on urban residents, particularly when travelers encroach on areas of the city beyond the traditional “tourist bubbles.” This study explored the perceptions of Airbnb’s impacts on activities among residents of Huancaro, a residential section of Cusco-Peru, in the context of tourism reopening after a year of an almost complete halt in tourism activities because of the COVID-19 pandemic. The study also highlighted the heterogenetic responses to Airbnb within the community.

Details

International Journal of Tourism Cities, vol. 10 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

Book part
Publication date: 3 December 2014

Douglas H. Constance, William H. Friedland, Marie-Christine Renard and Marta G. Rivera-Ferre

This introduction provides an overview of the discourse on alternative agrifood movements (AAMs) to (1) ascertain the degree of convergence and divergence around a common ethos of…

Abstract

This introduction provides an overview of the discourse on alternative agrifood movements (AAMs) to (1) ascertain the degree of convergence and divergence around a common ethos of alterity and (2) context the chapters of the book. AAMs have increased in recent years in response to the growing legitimation crisis of the conventional agrifood system. Some agrifood researchers argue that AAMs represent the vanguard movement of our time, a formidable counter movement to global capitalism. Other authors note a pattern of blunting of the transformative qualities of AAMs due to conventionalization and mainstreaming in the market. The literature on AAMs is organized following a Four Questions in Agrifood Studies (Constance, 2008) framework. The section for each Question ends with a case study to better illustrate the historical dynamics of an AAM. The literature review ends with a summary of the discourse applied to the research question of the book: Are AAMs the vanguard social movement of our time? The last section of this introduction provides a short description of each contributing chapter of the book, which is divided into five sections: Introduction; Theoretical and Conceptual Framings; Food Sovereignty Movements; Alternative Movements in the Global North; and Conclusions.

Details

Alternative Agrifood Movements: Patterns of Convergence and Divergence
Type: Book
ISBN: 978-1-78441-089-6

Book part
Publication date: 21 August 2015

Landon Schnabel and Lindsey Breitwieser

The purpose of this chapter is to bring three recent and innovative feminist science and technology studies paradigms into dialogue on the topics of subjectivity and knowledge.

Abstract

Purpose

The purpose of this chapter is to bring three recent and innovative feminist science and technology studies paradigms into dialogue on the topics of subjectivity and knowledge.

Findings

Each of the three frameworks – feminist postcolonial science and technology studies, queer ecologies, and new feminist materialisms – reconceptualizes and expands our understanding of subjectivity and knowledge. As projects invested in identifying and challenging the strategic conferral of subjectivity, they move from subjectivity located in all human life, to subjectivity as indivisible from nature, to a broader notion of subjectivity as both material and discursive. Despite some methodological differences, the three frameworks all broaden feminist conceptions of knowledge production and validation, advocating for increased consideration of scientific practices and material conditions in feminist scholarship.

Originality

This chapter examines three feminist science and technology studies paradigms by comparing and contrasting how each addresses notions of subjectivity and knowledge in ways that push us to rethink key epistemological issues.

Research Implications

This chapter identifies similarities and differences in the three frameworks’ discussions of subjectivity and knowledge production. By putting these frameworks into conversation, we identify methodological crossover, capture the coevolution of subjectivity and knowledge production in feminist theory, and emphasize the importance of matter in sociocultural explorations.

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