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Article
Publication date: 1 December 1999

Karen E. Lee

Despite extensive research into psychologically‐based issues in the workplace, in practice there remain a confusion and lack of knowledge about psychology and psychological issues…

4587

Abstract

Despite extensive research into psychologically‐based issues in the workplace, in practice there remain a confusion and lack of knowledge about psychology and psychological issues in manager/organisation development. This article explores areas in which psychological processes affect the day‐to‐day lives of people in organisations, such as the use of psychological knowledge to understand and deal with people issues in the workplace, manager development as psychological development, creating a psychologically healthy work environment, and finally, exploration of a psychological process that is associated with personal/professional change and development. It is proposed that the psychodynamic process of mirroring as an essential component in children’s personality development remains essential in the maintenance and development of an adult’s identity. While this process occurs naturally, it can be acknowledged and used by organisations in a conscious way to provide developmental experiences and opportunities for their employees.

Details

Journal of Managerial Psychology, vol. 14 no. 7/8
Type: Research Article
ISSN: 0268-3946

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Available. Open Access. Open Access
Article
Publication date: 23 July 2018

Nancy Clark

The purpose of this paper is to describe Karen refugee women’s experience of resettlement and the factors which structured community capacity to support their mental health and…

4551

Abstract

Purpose

The purpose of this paper is to describe Karen refugee women’s experience of resettlement and the factors which structured community capacity to support their mental health and well-being.

Design/methodology/approach

A postcolonial and feminist standpoint was used to bring Karen women’s voice to the knowledge production process. Data were collected through ethnographic field observation, in-depth semi-structured individual and focus group interviews with Karen women as well as healthcare and social service providers.

Findings

Three interrelated themes emerged from the data: Karen women’s construction of mental health as “stress and worry”; gender, language and health literacy intersected, shaping Karen women’s access to health care and social resources; flexible partnerships between settlement agencies, primary care and public health promoted community capacity but were challenged by neoliberalism.

Research limitations/implications

Karen women and families are a diverse group with a unique historical context. Not all the findings are applicable across refugee women.

Practical implications

This paper highlights the social determinants of mental health for Karen women and community responses for mitigating psychological distress during resettlement.

Social implications

Public health policy requires a contextualized understanding of refugee women’s mental health. Health promotion in resettlement must include culturally safe provision of health care to mitigate sources of psychological distress during resettlement.

Originality/value

This research brings a postcolonial and feminist analysis to community capacity as a public health strategy.

Details

International Journal of Human Rights in Healthcare, vol. 11 no. 4
Type: Research Article
ISSN: 2056-4902

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Article
Publication date: 31 March 2022

Daniel Gilhooly and Chris Mu Htoo

The purpose of this paper is to demonstrate how teachers can use their Sgaw Karen students’ names as a means to gaining awareness of their students’ home culture, language and…

127

Abstract

Purpose

The purpose of this paper is to demonstrate how teachers can use their Sgaw Karen students’ names as a means to gaining awareness of their students’ home culture, language and personal stories.

Design/methodology/approach

This case study uses interviews with four Karen families to explore the meanings behind the names and nicknames given to Karen individuals.

Findings

The findings of this study reveal that Karen names can provide teachers important insights into Karen culture, history and language. Moreover, Karen names can also provide important biographical information about the student.

Research limitations/implications

This study only focuses on Sgaw Karen names and does not include other Karen subgroups like the Pwo Karen, who are also resettling in the USA. This study does not include all Sgaw Karen names, but the authors have made efforts to include Karen names from various regions of Burma and of different religious backgrounds.

Practical implications

Teachers and others working with culturally and linguistically diverse students like the Karen will gain a better understanding of the various ways that names are given across cultures. While this paper focuses on one particular ethnic group, it is believed that teachers need to expand their notions about how other non-European groups name their children and how these names may reveal something about the student’s heritage culture, history, language and the unique lived experiences of their students.

Social implications

Too often teachers and others working cross-culturally do not realize that other cultures follow different naming practices than those used in the USA. Teachers often mispronounce or misunderstand students’ names when the student comes from a cultural group unfamiliar to them. This paper helps a general audience better realize the unique approach Karen culture takes to naming children and how these names are often transformed to fit American naming conventions. As the title suggests, Karen students often feel embarrassed and take on a negative opinion of their given name as a result of a lack of awareness by teachers and others.

Originality/value

This paper provides a unique perspective in the literature on the ways cultural naming conventions can serve teachers aspiring to incorporate biography-driven instruction into their classroom practices.

Details

Journal for Multicultural Education, vol. 16 no. 2
Type: Research Article
ISSN: 2053-535X

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Article
Publication date: 30 March 2022

Moosung Lee, Jin Won Kim, Youngmin Mo and Allan David Walker

Despite the continuous growth of empirical studies exploring professional learning communities (PLCs) across different education systems, little is known about PLC instruments…

1497

Abstract

Purpose

Despite the continuous growth of empirical studies exploring professional learning communities (PLCs) across different education systems, little is known about PLC instruments developed and used in existing research. This article aims to capture a full picture of existing PLC instruments developed since 1990. In so doing, the authors also pay attention to the seminal work of Karen Seashore Louis in alignment with the theme of the special issue.

Design/methodology/approach

Based on the authors’ searching databases, the authors identified eleven PLC instruments and 26 applied studies using the PLC instruments since 1990. Following this, the authors closely reviewed the identified studies and their relationships (i.e. which one influences which).

Findings

The authors’ review illuminates the measurement domains, conceptual origins and methodological soundness of the existing instruments and captures the impact of Louis's work on the applied studies using PLC instruments.

Originality/value

Given that PLCs are seen as a policy measure to sustain and scale up school improvement internationally, the authors’ review provides a better understanding of what and how researchers have measured the effect of PLCs on school improvement. As the first of its kind, the authors believe that their findings can give researchers valuable ideas about how to develop and use a PLC instrument.

Details

Journal of Educational Administration, vol. 60 no. 3
Type: Research Article
ISSN: 0957-8234

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Article
Publication date: 9 January 2017

Julie Fleming, Karen Becker and Cameron Newton

The purpose of this paper is to examine the factors affecting employees’ overall acceptance, satisfaction and future use of e-learning, specifically exploring the impact that age…

6199

Abstract

Purpose

The purpose of this paper is to examine the factors affecting employees’ overall acceptance, satisfaction and future use of e-learning, specifically exploring the impact that age has on the intended future use of e-learning relative to the other potential predictors.

Design/methodology/approach

The project developed an online survey and invited employees of one Australian rail organisation to participate. Questions were structured around the factors that affect acceptance and future use of e-learning. Statistical analysis was used.

Findings

The findings from the study suggest that, despite the often espoused stereotype, age is not a significant factor impacting either future use intentions or satisfaction with e-learning. In contrast, three variables were found to be useful predictors of intention for future use of organisational e-learning; low complexity, authenticity and technical support.

Research limitations/implications

The study did not consider other moderating effects related to demographic data other than age, such as educational experience. Further, the case presented is a single organisation and therefore is not necessarily representative of other industries. Future studies should adopt a mixed methods approach.

Practical implications

This study has emphasised that attention needs to be focussed on factors over which organisations have control when adopting and using e-learning. Employee age should not be seen as an obstacle to e-learning implementation, rather attention needs to turn to effective and user-friendly e-learning interventions along with sufficient technology support.

Originality/value

Perceptions within industry and indeed in some literature, suggest that employee age stereotypes still exist in relation to technology uptake. This research has demonstrated that this stereotype is an erroneous assumption and emphasised the importance of other factors.

Details

Education + Training, vol. 59 no. 1
Type: Research Article
ISSN: 0040-0912

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Article
Publication date: 12 September 2016

Karen L. Xie, Zili Zhang, Ziqiong Zhang, Amrik Singh and Seul Ki Lee

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

6822

Abstract

Purpose

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

Design/methodology/approach

A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a quarterly basis.

Findings

This study finds that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover, managerial response moderates the influence of ratings and volume of consumer eWOM on hotel performance.

Practical implications

This study offers a practical model that enables hotel managers to orchestrate social media marketing approaches and efforts toward an optimal social media strategy.

Originality/value

This study differs from extant literature that has extensively focused on consumer reviews by providing a new perspective of management intervention in the social media context. By examining the interplay of managerial response and consumer eWOM at the individual hotel level, this study provides empirical evidence of managerial response affecting hotel performance through the increased ratings and volume of consumer eWOM. This study also offers insights into the practical importance of crafting intervention opportunities to cultivate the continued engagement of consumers on social media and increased hotel performance.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 9
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 13 March 2017

Mike Thornhill, Karen Xie and Young Jin Lee

Previous literature has discussed the importance of two types of social media exposures: owned social media (OSM) exposures generated by service providers and earned social media…

7264

Abstract

Purpose

Previous literature has discussed the importance of two types of social media exposures: owned social media (OSM) exposures generated by service providers and earned social media (ESM) exposures initiated by consumers. This study aims to examine the relative effects of owned and ESM exposures on brand purchase, as well as their advertising externality to competing brands. Rooted in theory of planned behavior and advertising externality literature, this study hypothesizes that owned and ESM exposures positively influence brand purchase. Such effects, however, can spill over to competing brands that invest in social media marketing and co-exist in the market.

Design/methodology/approach

This study collects brand purchase records and social media messages on the Facebook brand pages of a group of service providers over 12 months. The data are assembled for time series analysis with the unit of analysis being “brand × bi-week”.

Findings

Using a blend of fixed-effects models and seemingly unrelated regressions, this study finds that both owned and ESM exposures positively affect brand purchase, the purchase effect of OSM exposures is greater than ESM exposures, OSM exposures generate not only more purchase of the focal brand but also positive advertising externality to competing brands, whereas ESM exposures locks up the advertising effect to the focal brand without spilling over to competing brands.

Originality/value

This study advances the understanding about the externality of social media exposures in an increasingly competitive market where multiple brands invest in social media marketing and co-exist. Important implications on the strategic use of social media exposures to drive brand purchase while competing with similar brands are provided.

Details

Journal of Hospitality and Tourism Technology, vol. 8 no. 1
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 31 August 2021

Sharon D. Kruse and Jeff Walls

Seashore Louis has enjoyed a long and productive career, contributing many key understandings to the field; among them, foundational theorizing regarding professional community…

271

Abstract

Purpose

Seashore Louis has enjoyed a long and productive career, contributing many key understandings to the field; among them, foundational theorizing regarding professional community, organizational learning and the role of principal leadership in organizational and student learning. In each, the role of organizational change and its bearing on school improvement has been a key focus of her research. Central to Seashore Louis' organizational change theorizing has been the contention that organizations are expected to produce outcomes (i.e. that they exist to do things), and in turn, those outcomes have consequences for the organization and its members. The purpose of this paper is to reflect on the impact her work has had on the field of educational leadership research.

Design/methodology/approach

This article traces the development of Karen Seashore Louis' contribution to and work in organizational theory.

Findings

By focusing on Seashore Louis' contribution to our understanding of how professionals learn, both individually and together, and what they do with that information and knowledge, this article will synthesize Seashore Louis' contributions to understanding how change is established, enacted and experienced in schools, as well as how those understandings are informed by theorizing about the role of school culture, openness to new ideas and understandings, alternatives and multiple perspectives, and caring as it relates to leading schools.

Originality/value

The authors’ experience of learning from and with Karen Seashore Louis has deepened the authors’ own understandings of how schools work, how teachers and leaders learn, and the ways in which school organizations can thrive. Key to her influence is her ability to generate and use conceptual and theoretical lenses to explain why people act the ways they do, and how understanding those actions can help us all to improve. Her theorizing has provided the field clarity about what works, where it works and why it works while still problematizing our understandings and pushing for greater depth of understanding and analysis.

Details

Journal of Educational Administration, vol. 60 no. 3
Type: Research Article
ISSN: 0957-8234

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Article
Publication date: 11 April 2024

Brandon A. Smith and Karen E. Watkins

The purpose of this review is to evaluate existing learning agility measures and offer recommendations for their use in organizational and scholarly contexts.

886

Abstract

Purpose

The purpose of this review is to evaluate existing learning agility measures and offer recommendations for their use in organizational and scholarly contexts.

Design/methodology/approach

This is a general review paper assessing the psychometric qualities of prevalent learning agility measures. Measures were selected based on their predominance and use in the learning agility literature and organizational settings.

Findings

Learning agility measurement is an area requiring further research. Multiple conceptualizations of learning agility exist, making the true structure of learning agility unclear. The learning agility measures in the academic literature deviate from learning agility’s traditional conceptualization and require further validation and convergent validity studies. Commercial measures of learning agility exist, but their development procedures are not subjected to peer review and are not widely used in academic research, given the cost associated with their use.

Practical implications

Learning agility is prevalently used in organizational settings and is receiving increased scholarly attention. Various conceptualizations and measurement tools exist, and it is unclear how these theories and measures relate and differ. This paper contributes to practice by providing practical guidelines and limitations for measuring learning agility.

Originality/value

Learning agility was initially conceived as a multidimensional construct comprising people agility, results agility, change agility and mental agility. As the construct has evolved, the dimension structure of the measure has evolved as well. This study addresses a gap in our current understanding of how to conceptualize and measure learning agility.

Details

Personnel Review, vol. 53 no. 3
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 19 June 2019

Karen L. Xie and Young Jin Lee

When shopping for hotels online, consumers usually follow a sequential process of search, click-through and book. How to maximize consumer conversion on the path to purchase and…

553

Abstract

Purpose

When shopping for hotels online, consumers usually follow a sequential process of search, click-through and book. How to maximize consumer conversion on the path to purchase and prevent potential customers from giving up the online search remains an important topic to hotel marketers and online travel agents (OTAs). The purpose of this study is to understand how informational cues displayed in an online hotel search process, including quality indicators, brand affiliation, incentives (discounted price and promotion) and position in the search results, influence consumer conversion from one stage to another.

Design/methodology/approach

The authors collected clickstream data of hotel search from Expedia. The data include information on individual consumers’ click-through and booking, as well as events leading up to the conversions (or failure to convert) from search, click-through to book. It contains 940,164 hotels searched and displayed in 39,574 online search queries made by users in a regional US market between November 1, 2012 and June 20, 2013. The modeling strategy comprised the Heckman model and random effects model, which integrated sequential consumer behavior in different problem-solving stages while accounting for heterogeneity across different hotels online.

Findings

The authors find that consumers rely on informational cues displayed online to make decisions about hotel booking. Specifically, consumers tend to click through hotels with higher consumer-generated ratings and industry-endorsed ratings. However, they tend to rely on consumer-generated ratings rather than industry-endorsed ratings when committing to a booking. Moreover, consumers are strongly responsive to incentives (discounted price and promotion) when clicking-through and booking a hotel. Finally, the likelihood of consumer conversions from search to click-through and booking is higher for hotels with brand affiliation and higher positions in the search results.

Originality/value

This research provides critical managerial implications of online search for hotel marketers and OTAs. The results inform hotel marketers and OTAs on how consumers respond to informational cues displayed in their search process and how these informational cues influence consumer conversion from one stage to another. The sequential problem-solving process of search, click-through and booking disclosed in this study also helps hotel marketers to identify customer conversion opportunities using effective informational cues.

研究目的

当在线酒店预定时, 消费者往往遵循一系列流程, 搜索, 点击查询, 到最后预定。对于酒店营销商和线上旅游社(OTAs)来说, 如何最大化提高消费转化, 使得消费者不会半途中断, 最后预定酒店, 是一个重要话题。本论文的研究目的就是理解酒店在线搜索过程中, 信息线索如何影响每个阶段的消费转化, 其中涉及的因素有:信息质量、品牌、激励(折扣和促销)、以及搜索结果排名等。

研究设计/方法/途径

研究样本数据采集于Expedia酒店搜索点击流。其中包括个人消费者点击和预定信息、以及由搜索、点击查询到预定过程中的消费转化(或者中途转化失败)的各种事件。样本容量包括940,164家酒店, 其涉及到由美国局部市场消费者在2012年11月1日到2013年6月20日之间做出的39,574条搜索结果。 我们采用Heckman模型和随机效应模型来整合不同线性时间上的消费者行为, 同时考虑不同酒店的多样性。

研究结果

研究发现消费者使用在线信息线索来做酒店预订决策。具体来说, 消费者倾向于对于消费者评价高和行业认证高的酒店进行点击查询。然而, 相比行业认证, 消费者更倾向于借鉴消费者评价, 来做出最后预定决策。此外, 在点击查询和预定时, 消费者对于激励(折扣和促销)反应强烈。最后, 品牌和搜索排名靠前的酒店往往获得从搜索、点击查询到最后预定中更高的消费转化率。

研究原创性/价值

本论文对酒店营销商和OTAs有重要的在线搜索启示。研究结果向酒店营销商和OTAs证明消费者在搜索过程中对信息线索如何反应, 以及这些信息线索如何影响每个阶段之间的消费转化。本论文展示的从搜索、点击查询、到预定的线性决策过程对于酒店营销商们有着重大帮助, 帮助其使用信息线索找出各种消费转化机遇。

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