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This chapter explores the colocation of ethnographic and discourse approaches in gender-focused research in comparative and international education. Drawing from the authors’ scholarship in the fields of girls’ education, women’s empowerment, and international education policy and development, this chapter highlights opportunities to interrogate culture in qualitative data through ethnographic and discourse approaches. The chapter concludes with reflection and future directions for these authors and for the field.

Draft regulations published for consultation by the government under the Financial Services and Markets Act 2000 would create statutory rights of action for loss suffered as a result of regulatory breach by banks and insurers, and would extend such rights to cases where an authorised firm exceeds the scope of its regulatory permission. Although the effect may, in many cases, be to impose strict liability in a wide range of cases, no case has been made out to justify the expansion of statutory civil liability in the financial services sector.

A “complete” overhaul of the financial services industry in the United Kingdom has changed the landscape considerably. The authors have outlined some of the events that prompted the change. They take you along a road map of the new structure exploring the breadth and scope of the Financial Services Authority (FSA).

Environmental turbulence including rapid changes in technology and markets has resulted in the need for new approaches to performance measurement and benchmarking. There is a need for studies that attempt to measure and benchmark upstream, leading or developmental aspects of organizations. Therefore, the aim of this paper is twofold. The first is to conduct an in‐depth case analysis of lead performance measurement and benchmarking leading to the further development of a conceptual model derived from the extant literature and initial survey data. The second is to outline future research agendas that could further develop the framework and the subject area.

A multiple case analysis involving repeated in‐depth interviews with managers in organisational areas of upstream influence in the case organisations.

It was found that the effect of external drivers for lead performance measurement and benchmarking was mediated by organisational context factors such as level of progression in business improvement methods. Moreover, the legitimation of the business improvement methods used for this purpose, although typical, had been extended beyond their original purpose with the development of bespoke sets of lead measures.

Examples of methods and lead measures are given that can be used by organizations in developing a programme of lead performance measurement and benchmarking.

There is a paucity of in‐depth studies relating to the theory and practice of lead performance measurement and benchmarking in organisations.

This paper aims to explore the definitions of and the differences between education and training and the role of each in nurturing and supporting lifelong learning for records professionals: records managers and archivists.

General definitions of “education”, “training”, “competence” and “competencies” have been deliberately selected as an accessible starting‐point for reflection. Different models for competencies and the lack of consensus on what constitutes an appropriate competency model for the profession are considered.

Education provides new professionals with knowledge of theory of the discipline and helps them to explore current practice. It provides the information‐seeking skills and encourages a reflective habit that underpins independent lifelong learning. Training focuses on acquisition of specific skills and competencies necessary in the workplace. More is needed for a viable professional future; education for research is essential to the development of professional knowledge and for the survival of education programmes in universities.

Professional associations as leaders of opinion and practice have an important role in finding the way forward. Although competency standards are more appropriate for evaluating training programmes, professional associations which have embraced competency standards have attempted to use them to evaluate education programmes, but prefer not to consider evaluating training programmes and training providers.

This paper aims to raise awareness of the need to give appropriate weight to education, training and research to ensure that records professionals are known for high levels of competence as well as productive reflection and creative forward thinking.

The aim of this paper is to explore both the development and reconceptualisation of benchmarking and performance measurement within UK organisations, using a brief literature review, theoretical reconception and an empirical study of UK organisations.

An empirical study was conducted involving UK organisations (n=156) across a wide range of organizational sizes and sectors. Analysis included the use of descriptives, chi‐square tests and one‐way ANOVA between and within groups.

The findings show how, firstly, organisations are progressing towards benchmarking and performance measurement maturity as traditionally defined. Secondly, the findings show how organisations that have reached this stage are reconceptualising benchmarking and performance measurement to meet fundamentally changing market and operational conditions.

The paper gives a structured outline for organisations seeking to design and implement advanced performance measurement and benchmarking methodologies.

The concept of lead performance measure and benchmarking is an emergent area of study. This paper shows current developments and makes suggestions for further research.

Public policy which controls and seeks to correct employment discrimination is now in its fourth decade in the USA. Organizations have made strides in complying with such policies through their hiring practices and in employee development and training programmes. While laws such as the Civil Rights Act and programmes such as EEO and AA have high aims and lofty claims, in practice they miss the mark in organizations. Research indicates that the nature of the work relationship is constrained by both network and hierarchical forms of organization. Suggests that policy is predicated only on the latter and that innovation may lie in the former. Finds that understanding and managing the networks in organizations may be used to augment existing programmes in achieving non‐discriminatory or “fair” employment practices.

This article focuses on one court case concerning the regulation of Anti-Abortion protesting and asks: (1) Do the various actors involved in this case recognize a tension between their actions and their broader beliefs concerning the regulation of political protests? (2) If this tension is recognized, how do the actors resolve it, and if it is not recognized, why is it not? While concerned with legal consciousness and cognitive dissonance, the article is framed by broader questions concerning tolerance and the interaction of law and political passions.

Corporate social responsibility (CSR) has provoked considerable debate. Initial expressions of CSR can be traced back to the seventeenth century. However, the ideal of socially responsible business was most evident after the depression of the 1930s and the post-war period in the 1950s. CSR was, by then, mainly influenced by values of philanthropy and principles of the welfare state, and mostly centred on corporations’ charitable donations which provided social welfare for materially deprived families and individuals. In the 1980s, there was a marked shift to the neoliberal ideals of profit maximisation and free regulation in corporate activities and this fed through into CSR practices. We argue that these conflicting ideals of CSR create divergent discourses where corporations on the one hand proclaim a lack of self-interest and a duty of care towards host societies, and on the other hand legitimise corporation’s self-interested preoccupation with profit. Divergent care versus profit discourses influence how legislators, CSR experts, corporations and NGOs understand and practise CSR in host societies. In this chapter, we examine how welfare and neoliberal ideologies contribute to divergent discourses of duty of care and profit, and how these discourses influence corporations’ decision-making about their social responsibility. The chapter concludes by proposing alternative ways for rethinking political and economic relationships between communities and corporations, in order to move beyond the limits of the current discourses of duty of care and profit.