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Article
Publication date: 27 May 2024

Surbhi Seema Sethi and Kanishk Jain

This study aims to explore the potential benefits of integrating Artificial Intelligence (AI) with Social Emotional Learning (SEL) in educational settings.

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Abstract

Purpose

This study aims to explore the potential benefits of integrating Artificial Intelligence (AI) with Social Emotional Learning (SEL) in educational settings.

Design/methodology/approach

A systematic review of emerging AI technologies such as virtual reality, chatbots, sentiment analysis tools, gamification and wearable devices is conducted to assess their applicability in enhancing SEL.

Findings

AI technologies present opportunities for personalized support, increased engagement, empathy development and promotion of well-being within SEL frameworks.

Research limitations/implications

Future research should focus on addressing ethical concerns, fostering interdisciplinary collaborations, conducting longitudinal studies, promoting cultural sensitivity and developing robust ecosystems for AI in SEL.

Originality/value

This study contributes by outlining pathways for leveraging AI to create inclusive and supportive learning environments that nurture students' socio-emotional competencies, preparing them for success in a globally connected world.

Details

Journal of Research in Innovative Teaching & Learning, vol. 17 no. 2
Type: Research Article
ISSN: 2397-7604

Keywords

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Article
Publication date: 9 January 2025

Astha Sanjeev Gupta and Jaydeep Mukherjee

E-retailers face challenges in adding, engaging and retaining customers. Voice interface is a new and more inclusive modality that provides customers with a hands-free, convenient…

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Abstract

Purpose

E-retailers face challenges in adding, engaging and retaining customers. Voice interface is a new and more inclusive modality that provides customers with a hands-free, convenient e-shopping option and is relevant for e-retailers. However, the voice interface is significantly different from the text interface that consumers are accustomed to. This study investigates customer experiences with voice interface for search and selection of products on e-commerce platforms and its subsequent impact on customer engagement and enhanced usage.

Design/methodology/approach

We conducted 34 in-depth interviews with executive management students. For analysis and findings, we used a grounded theory paradigm and thematic analysis.

Findings

Based on in-depth probing and analysis consumers' experiences with voice interfaces in e-commerce platforms, we identified two enablers: customer satisfaction and awe-experience that positively impacted and two inhibitors: risk perceptions and inertia that negatively impacted customer engagement and enhanced usage of voice interface.

Originality/value

Voice interface is transforming the customer journey in the online shopping domain. How customers experience voice interfaces when searching and selecting products on e-commerce platforms impacts their engagement with the platform and their intentions to use voice modality to interact with the e-retailer in the future. The findings substantiate tenets of dual-process theory and found that enabling and inhibiting factors are independent and can coexist. The study identifies the most salient factors that positively and negatively affect customer engagement and enhanced usage of voice interfaces.

Details

International Journal of Retail & Distribution Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-0552

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