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Article
Publication date: 24 December 2024

Jia Liao, Yun Zhan and Kangbo Liu

This study investigates the impact of customer stability on the cost of debt and the moderating effect of environmental uncertainty on the above relationship.

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Abstract

Purpose

This study investigates the impact of customer stability on the cost of debt and the moderating effect of environmental uncertainty on the above relationship.

Design/methodology/approach

An empirical analysis based on the ordinary least squares (OLS) regression model is conducted using China’s A-share listed companies on the Shanghai and Shenzhen Stock Exchanges from 2007 to 2021.

Findings

The results indicate that customer stability significantly inhibits the cost of debt, and the higher the environmental uncertainty, the more significant the inhibitory effect of customer stability on the cost of debt. The results of heterogeneity analyses indicate that the more intense the industry competition, the higher the customer concentration or the older the average customer age, the more significant the inhibiting effect of customer stability on the cost of debt.

Research limitations/implications

This study highlights the importance of customer relationship management and supply chain risk management, which have both theoretical and managerial implications. Despite its contributions, this study has limitations, such as China’s institutional context limits, which the generalisability of our results, and the sample size for this study is small because of limitations in measuring customer stability.

Originality/value

Existing literature has not yet reached a consistent conclusion on how customer relationships affect the cost of debt, and such studies are mainly centered around perspectives such as customer concentration and the contagion effect of supply chains. This study constructs an indicator of customer stability using detailed information on the top five customers of China’s A-share listed companies and dynamically examines the impact of customer stability on the cost of debt, which expands the research on the influencing factors of the cost of debt, the economic consequences of customer stability and the theory of customer relationship management.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 12 November 2024

Xiaobo Shi, Kangbo Fu, Yaning Qiao, João Santos and Zhenmin Yuan

This paper aims to explore the characteristics of lifting accidents and the significance of influencing factors and explain the causes from the perspective of human factors…

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Abstract

Purpose

This paper aims to explore the characteristics of lifting accidents and the significance of influencing factors and explain the causes from the perspective of human factors, thereby achieving a more accurate understanding of and prevention of lifting accidents.

Design/methodology/approach

A mixed simulation model for prefabricated component lifting is established by combining discrete event simulation (DES) with the system dynamics (SD) method. In addition, essential parameters and relationships within the system dynamics model are determined through survey questionnaires. Finally, the human factors analysis and classification system (HFACS) is used to analyze the cause of the accident.

Findings

The results show that workers falling from height and workers struck by objects are the most frequent types of lifting accidents. In 2072 experiments, these two types of accidents occurred three and five times, respectively. Besides, the links of “crane movement,” “component binding,” “component placement” and “component unhooking” are particularly prone to lifting accidents. In addition, the completeness of emergency plans, failure to observe the status of the tower crane and lack of safety education and training have emerged as primary influencing factors contributing to the occurrence of lifting accidents.

Originality/value

The findings of the study can serve as a reference basis for practitioners, enabling them to preemptively identify possible risk accidents and adopt corresponding measures to prevent them, ensuring the safety and property of practitioners. Additionally, targeted suggestions and innovative ideas are provided to enhance the safety guarantee of the lifting industry and promote its healthy and stable development through a more concrete theoretical foundation and practical guidance.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

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