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Article
Publication date: 12 August 2019

Kakoli Sen and Arunangshu Bhattacharya

Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor Statistics, 2016) and the average Indian traveling is now at a phenomenal high for both…

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Abstract

Purpose

Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor Statistics, 2016) and the average Indian traveling is now at a phenomenal high for both business and leisure travel. In this context, the paper aims to investigate how the top hotels in India are addressing the issue of human resource shortages and training and how they are preparing for the future when the market, the customer profile and employee expectations are undergoing a major change. In essence, brand loyalty could be minimal and competition intense.

Design/methodology/approach

This paper adopts a case study approach and reviews how participating hotels are addressing their talent attraction and retention issues and differentiating their people management processes.

Findings

The processes used by top hotel companies provide an overview as to how they manage people and how they will need to innovate to assess progress of the measures and initiatives they are taking. They will also have to be more global in their approach.

Originality/value

The findings will be of interest to managers who are responsible for hiring and managing employees. The study also has implications for policymakers and higher education institutions in relation to managing skill shortages that exist in the hotel industry.

Details

Worldwide Hospitality and Tourism Themes, vol. 11 no. 4
Type: Research Article
ISSN: 1755-4217

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Article
Publication date: 8 August 2016

Kakoli Sen and Tanuja Kaushik

The purpose of this paper is to provide exploratory insights on recent innovative measures taken across different functions in the Indian hospitality industry.

1702

Abstract

Purpose

The purpose of this paper is to provide exploratory insights on recent innovative measures taken across different functions in the Indian hospitality industry.

Design/methodology/approach

The study draws on data from senior management of a newly developed Pullman Hotel, part of the group of Accor Hotels located in Aero City, Delhi. The study data was collected using structured interviews.

Findings

The study explores the various innovative measures adopted in marketing, human resource management and information technology to leverage operations, improve manpower efficiency and maximizing service effectiveness while keeping costs low for long-term sustainability. The study also gives some useful insights on other functions that need to be addressed such as food and beverage, operations, security, guest relations and finance.

Research limitations/implications

The study is exploratory in nature though the findings will be of interest to existing and newly opened hotels and to policy makers who need to know about the innovation trends in the hospitality industry.

Originality/value

This study reveals some of the recent innovative measures adopted by the Indian hospitality industry.

Details

Worldwide Hospitality and Tourism Themes, vol. 8 no. 4
Type: Research Article
ISSN: 1755-4217

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Article
Publication date: 15 January 2025

Vineeta Dwivedi and Kakoli Sen

Fake News, a disruptive force in the information world, has been extensively researched across various academic domains. This study, however, takes a unique approach by using…

65

Abstract

Purpose

Fake News, a disruptive force in the information world, has been extensively researched across various academic domains. This study, however, takes a unique approach by using bibliometric analysis to explore the specific link between fake news and the erosion of media trust. The purpsose of this study is to introduce novel and unexplored research questions that have not been thoroughly investigated, opening up exciting avenues for future research.

Design/methodology/approach

A thorough bibliometric analysis was conducted on 480 papers published between 2015 and 2023, using VOSviewer and Biblioshiny software packages. These papers were sourced from the well-known electronic research database, Scopus. The study included cluster analysis, bibliographic coupling, citation analysis, content analysis, keyword analysis and a three-field plot, providing a robust examination of the research landscape.

Findings

The bibliometric content analysis gave eight research clusters in the area. Future research guidelines are proposed, followed by conclusions, limitations and research and management implications. (1) Distrust in media and populism; (2) Social media, conspiracy theories and COVID-19; (3) Fact-checking, misinformation and media dynamics; (4) Fake news, trust and political bias; (5) Polarisation, echo chambers and information bubbles; (6) Political communication and media trust; (7) Media literacy and mass communication; and (8) Disinformation, trust and political consequences.

Research limitations/implications

The analysis reveals gaps in existing literature, highlighting the need for comprehensive studies that explore the nuanced relationships between fake news and media credibility by using interdisciplinary approaches, combining insights from communication theory, psychology and sociology. This analysis can guide scholars in identifying new research directions.

Practical implications

Media organisations can use this knowledge to develop strategies that enhance their credibility and counteract the effects of fake news. Policymakers can design informed regulations to combat misinformation and protect public trust. Educators can integrate these insights into curricula to prepare future journalists and media professionals for the evolving landscape. Tech companies can leverage these findings to mitigate fake news and build media trust.

Social implications

Public trust in media is foundational to democratic societies. Understanding the dynamic of fake news helps recognise broader societal consequences, such as increased polarisation and decreased civic engagement. By addressing the issues, society can work towards restoring faith in the institution of media.

Originality/value

There is a lack of comprehensive research using bibliometric analysis to understand how the rise of fake news has affected the reputation of traditional media. This study makes a significant contribution, using a bibliographic lens to highlight key themes and pave the way for future research.

Details

Journal of Information, Communication and Ethics in Society, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 9 November 2012

Amit Kapur and Kakoli Sen

The Indian hotel industry is poised for growth but there are a number of issues that are impeding a much‐awaited boom in this sector. This paper seeks to provide a first‐hand…

726

Abstract

Purpose

The Indian hotel industry is poised for growth but there are a number of issues that are impeding a much‐awaited boom in this sector. This paper seeks to provide a first‐hand perspective on the challenges faced in setting up a hotel in India. It aims to identify the issues that can be quite frustrating for a hotelier as well as for investors in India and to provide practical solutions that could lead to a higher growth rate for the industry.

Design/methodology/approach

The authors have drawn together practitioner insights from open‐ended discussions with several senior managers in leadership positions representing national and international brands experts who are developing hotel properties in India.

Findings

The capital expenditure for building/acquiring a hotel in India is measurably higher when compared to those in most developed countries. The major factors driving this higher capital expenditure are the land costs, complexities relating to land acquisition and construction thereof, tax structure, the complex regulatory environment, and promoter preferences. If these could be eased through a visionary change by the policy‐making bodies, it would provide a boost not only to this sector but also an assured contribution to the economy.

Originality/value

The literature reveals that various issues and challenges relating to hotel development have been identified including some of the issues mentioned here. However, there is almost no literature that addresses the specific challenges of setting up a hotel in India.

Details

Worldwide Hospitality and Tourism Themes, vol. 4 no. 5
Type: Research Article
ISSN: 1755-4217

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Article
Publication date: 12 August 2019

Gunjan M. Sanjeev and Richard Teare

The purpose of this paper is to profile the experiences of the theme editor and the writing team of Worldwide Hospitality and Tourism Themes (WHATT) theme issue “What should…

121

Abstract

Purpose

The purpose of this paper is to profile the experiences of the theme editor and the writing team of Worldwide Hospitality and Tourism Themes (WHATT) theme issue “What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade?”

Design/methodology/approach

This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process.

Findings

This paper identifies key issues shaping the Indian tourism and hospitality industry and some of the implications for managers. It also identifies ways of improving competitiveness and some of the ways in which the Indian Government (at national and state levels) is investing in and facilitating community-focussed tourism development.

Practical implications

The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of WHATT’s approach to collaborative working and writing.

Originality/value

This paper draws on discussion and applied research with industry to identify and assess the likely impact of innovation, information technology, social media and related developments on tourism and hospitality industry development in India. The theme issue collection of this paper provides a rich picture of the occurring changes and prospects for the future.

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Article
Publication date: 9 November 2012

Gunjan M. Sanjeev and Vinnie Jauhari

128

Abstract

Details

Worldwide Hospitality and Tourism Themes, vol. 4 no. 5
Type: Research Article
ISSN: 1755-4217

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Article
Publication date: 8 August 2016

Gunjan M. Sanjeev and Richard Teare

The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled “How is the need for innovation being addressed by the Indian hospitality industry?”…

352

Abstract

Purpose

The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled “How is the need for innovation being addressed by the Indian hospitality industry?” with reference to the experiences of the theme editor, contributors from the industry and academia and the theme issue outcomes.

Design/methodology/approach

The paper uses structured questions to enable the theme editor to reflect on the rationale for their theme issue question, the starting-point, the selection of the writing team and material and the editorial process.

Findings

It highlights recent innovations that have taken place in the Indian hospitality industry especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology.

Practical implications

As hotel sector investment in India intensifies, this theme issue will be of interest to hoteliers, policy makers, analysts and others interested in the role that innovation can play in helping to facilitate differentiation between competing hotel products and services.

Originality/value

There is limited literature available on industry innovations in the Indian context. All the papers in this theme issue were written after several cycles of interaction between academics and practitioners and so they incorporate real–time, relevant and contemporary data.

Details

Worldwide Hospitality and Tourism Themes, vol. 8 no. 4
Type: Research Article
ISSN: 1755-4217

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Book part
Publication date: 31 March 2010

Koeli Moitra Goel

This text focuses on the sexual violence that is often meted out to women who engage in political activism. Participants of a 2007 resistance movement in eastern India agitating…

Abstract

This text focuses on the sexual violence that is often meted out to women who engage in political activism. Participants of a 2007 resistance movement in eastern India agitating against government land acquisition were disciplined severely by state-sponsored terror squads. Even though much of the struggle was covered by local and national media, the widespread rape and sexual violence against women was largely neglected. Government-affiliated women's organizations preferred to downplay the horrible experiences of the women. The only act of resistance to this silencing was by the victims who spoke out to independent citizens' groups and human rights activists.

Details

Studies in Symbolic Interaction
Type: Book
ISBN: 978-1-84950-961-9

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Book part
Publication date: 11 August 2014

Abhijit Mitra, Sufia Zaman and Subhra Bikash Bhattacharyya

The Gangetic delta, sustaining the Sundarbans mangrove forest at the apex of the Bay of Bengal is recognized as one of the most diversified and productive ecosystems in the Indian…

Abstract

The Gangetic delta, sustaining the Sundarbans mangrove forest at the apex of the Bay of Bengal is recognized as one of the most diversified and productive ecosystems in the Indian subcontinent. The deltaic lobe is unique for its wilderness, mangrove gene pool and tiger habitat. However, due to intense industrial activities in the upstream zone, and several anthropogenic factors, the aquatic phase in the western part of the deltaic complex is exposed to pollution from domestic sewage and industrial effluents leading to serious impacts on biota. The presence of Haldia port-cum-industrial complex in the upstream region of the lower Gangetic delta (adjacent to western sector of Indian Sundarbans) has accelerated the pollution problem to a much greater dimension. The organic and inorganic wastes released from industries and urban units contain substantial concentrations of heavy metals. The present article aims to highlight the level of selective heavy metals (zinc, copper, and lead) in the water and muscle of a commercially important shellfish species (Penaeus monodon, commonly known as tiger prawn) collected from two sectors (western and central) in the Indian Sundarbans. Heavy metals are accumulated in the prawn muscle in the following order – zinc > copper > lead – which is similar to the order in the ambient estuarine water. Significant spatial variations of heavy metal concentrations in estuarine water and prawn muscle were observed between the selected sectors, which reflect the adverse impact of intense industrialization, unplanned tourism, and rapid urbanization on the mangrove ecosystem and its biotic community, particularly in the western Indian Sundarbans.

Details

Water Insecurity: A Social Dilemma
Type: Book
ISBN: 978-1-78190-882-2

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Article
Publication date: 19 June 2019

Ali Akbar Abbasian Arani, Ali Arefmanesh and Hamidreza Ehteram

The purpose of this paper is to recommend a validated numerical model for simulation the flue gases heat recovery recuperators. Due to fulfill of this demand, the influences of…

208

Abstract

Purpose

The purpose of this paper is to recommend a validated numerical model for simulation the flue gases heat recovery recuperators. Due to fulfill of this demand, the influences of ash fouling characteristics during the transient/steady-state simulation and optimization of a 3D complex heat exchanger equipped with inner plain fins and side plate fins are studied.

Design/methodology/approach

For the particle dispersion modeling, the discrete phase model is applied and the flow field has been solved using SIMPLE algorithm.

Findings

According to obtained results, for the recuperator equipped with combine inner plain and side plate fins, determination of ash fouling characteristics is really important, effective and determinative. It is clear that by underestimating the ash fouling characteristics, the achieved results are wrong and different with reality.

Originality/value

Finally, the configuration with inner plain fins with characteristics of: di =5 mm, do = 6 mm, dg = 2 mm, dk = 3 mm and NIPFT = 9 and side plate fins with characteristics of: TF = 3 mm, PF = 19 mm, NSPF = 17·2 = 34, WF = 10 mm, HF = 25 mm, LF = 24 mm and ß = 0° is introduced as the optimum model with the best performance among all studied configurations.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 30 no. 5
Type: Research Article
ISSN: 0961-5539

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