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Article
Publication date: 1 January 1974

KEN NIXON

The first article on the subject, which appeared in the August issue of Industrial and Commercial Training, described the development of a training course in BEA for Passenger…

162

Abstract

The first article on the subject, which appeared in the August issue of Industrial and Commercial Training, described the development of a training course in BEA for Passenger Services Staff. The aim of this training is to improve personal service. Its most important element is role‐playing of typical interactions between staff and passengers; these are recorded on video‐tape and replayed for viewing and discussion. A good deal of reading, thinking and research was done before and during the training development. Visits were made to the training centres of several airlines, in Britain and the USA; research workers in both countries were also consulted. Five relevant views of the subject will be examined. These are: • the concept of social skill — Michael Argyle • the analysis of verbal behaviours — Neil Rackham • T‐group training — particularly the research by Cary Cooper and Henry Odie for the Hotel and Catering ITB • transactional analysis — work in Pan American Airways and American Airlines • applied learning in management training — by Mel Sorcher and Arnold Goldstein of Syracuse, USA A reading list giving references to these ideas and authors is given at the end of the article. The intention here is briefly to describe these views, evaluate their relevance to Customer Service Training generally, and show how they have influenced the philosophy and the design of the BEA training. Naturally, more weight will be given to one view than to another in the analysis that follows, but it should be emphasised that there is no intention to choose nor to reject any particular theory or training development. The different approaches are often complementary, each provides insight into the problems of human interaction.

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Industrial and Commercial Training, vol. 6 no. 1
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 1 March 2006

Geoff Chivers

Considerable research has been conducted into the outcomes of vocational lifelong learning (VLL) funding in terms of courses offered and their effectiveness, but much less into…

1465

Abstract

Purpose

Considerable research has been conducted into the outcomes of vocational lifelong learning (VLL) funding in terms of courses offered and their effectiveness, but much less into the work, professional development needs and careers of staff organising and delivering VLL programmes. The purpose of this paper is to investigate the career management and development needs of such university staff.

Design/methodology/approach

A survey was conducted of VLL professionals in higher education to establish the position and their future prospects.

Findings

A survey revealed that experienced VLL staff are being required, in some cases unwillingly, to move away from activities concerned with external training to take on work in areas such as technology transfer and general student recruitment. This development is likely to be to the detriment of VLL provision by universities.

Practical implications

VLL staff identify further knowledge of new developments in the field, stronger IT skills, and competence in conducting research as their major development needs.

Originality/value

The paper puts forward some concrete suggestions for improvements.

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Journal of European Industrial Training, vol. 30 no. 3
Type: Research Article
ISSN: 0309-0590

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Publication date: 1 March 2021

Daniel Kuehn

In 1969, Warren Nutter left the University of Virginia Department of Economics to serve as the Assistant Secretary of Defense for International Security Affairs in the Nixon

Abstract

In 1969, Warren Nutter left the University of Virginia Department of Economics to serve as the Assistant Secretary of Defense for International Security Affairs in the Nixon administration. During his time in the Defense Department, Nutter was deeply involved in laying the groundwork for a military coup against the democratically elected president of Chile, Salvador Allende. Although Nutter left the Pentagon several months before the successful 1973 coup, his role in Chile was far more direct than the better-known cases of Friedrich Hayek, Milton Friedman, James Buchanan, and Arnold Harberger. This chapter describes Nutter’s role in Chile policymaking in the Nixon administration. It shows how Nutter’s criticisms of Henry Kissinger are grounded in his economics, and compares and contrasts Nutter with other economists who have been connected to Pinochet’s dictatorship.

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Research in the History of Economic Thought and Methodology: Including a Selection of Papers Presented at the 2019 ALAHPE Conference
Type: Book
ISBN: 978-1-80071-140-2

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Publication date: 6 July 2021

E. Timothy Smith

Since the shootings at Kent State University (KSU) in 1970, students and activists have held commemorative ceremonies to mark that event. The university ignored that past and…

Abstract

Since the shootings at Kent State University (KSU) in 1970, students and activists have held commemorative ceremonies to mark that event. The university ignored that past and decided to build a gym annex covering part of the land on which the National Guard had maneuvered in 1970. Led by the May 4th Coalition, activists sought to persuade the university to change the building's location. The student concern was the preservation of what they viewed as “sacred” ground which would be buried underneath the annex. At the 1977 annual commemoration speakers raised the annex issue and the newly formed May 4th Coalition ultimately occupied the site of the planned building with a tent city. That occupation was forcefully removed, and the university did build the facility where planned. The physical and spatial aspects of the commemoration of the Kent State shootings did, over time, lead the university to take on the responsibility to memorialize that conflict. This paper focuses on two interrelated issues: (1) the efforts of the May 4th Coalition and residents of Tent City to block or move the gym annex and (2) the refusal of KSU for years to recognize the broad significance of the events of May 1970 and their attempt to ignore or bury it.

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Book part
Publication date: 5 February 2019

Robert Perinbanayagam

Michael Holquist (1990), one of the commentators on Mikhail Bakhtin’s monumental work, stated flatly that “human existence is dialogue,” and Ivana Markova (2003) declared that…

Abstract

Michael Holquist (1990), one of the commentators on Mikhail Bakhtin’s monumental work, stated flatly that “human existence is dialogue,” and Ivana Markova (2003) declared that “dialogism is the ontology of humanity.” Bakhtin (1985;1986) himself said that such dialogues are conducted by using “speech genres.” From another angle Kenneth Burke asked, “What is involved when we say what people are doing and why they are doing it?” and claimed – and showed – that this question can be best answered by using what he called the “grammar of motives,” which consisted of a hexad of terms: act, attitude, scene, agent, agency, and purpose. In this chapter, I examine, by using various examples, how the Burkean grammar is used in the construction of one speech genre or the other to achieve rhetorically effective dialogic communication.

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The Interaction Order
Type: Book
ISBN: 978-1-78769-546-7

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Article
Publication date: 1 March 1999

Allan Metz

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton…

894

Abstract

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

Details

Reference Services Review, vol. 27 no. 1
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 15 December 2005

Henry Kamerling

This essay engages the work of sociologist George Herbert Mead and political theorist William E. Connolly, applying a reading of their understanding of the criminal other to the…

Abstract

This essay engages the work of sociologist George Herbert Mead and political theorist William E. Connolly, applying a reading of their understanding of the criminal other to the development of Illinois’ and South Carolina's penal systems at the turn of the nineteenth century. Despite an influx of European immigrants, Illinois politicians and prison officials fashioned an approach to corrections that relied on rehabilitation through assimilation as the core component of disciplining its convict population. In contrast to this approach, South Carolina fashioned a penology based upon the principle of exclusion, one that enshrined retribution over rehabilitation in the paradigm of punishment. The essay concludes by comparing the importance of racial and ethno-cultural politics in shaping regional and national debates over correctional policy and by examining the primary function race plays in explaining the current backlash against the rehabilitative ideal informing so much of contemporary penology.

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Crime and Punishment: Perspectives from the Humanities
Type: Book
ISBN: 978-0-76231-245-0

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Book part
Publication date: 6 July 2021

Elizabeth W. Corrie

The visibility and impact of young activists is evident in 2020 more than ever, most clearly in the Black Lives Matter movement, but also among climate strikers, water protectors…

Abstract

The visibility and impact of young activists is evident in 2020 more than ever, most clearly in the Black Lives Matter movement, but also among climate strikers, water protectors, March for Our Lives organizers, and even TikTok users and K-pop music fans. The ambivalence with which adults have responded – from pride to dismissal to demonization – has its roots in implicit yet pervasive assumptions about young people stretching back to the early nineteenth century. Through a brief historical sketch, I demonstrate that the contemporary concept of the “American teenager” is the product of a series of social, economic, and political changes in the United States and that this concept undermines youth activism and gives license to adults to dismiss young peoples' justified anger at injustice. This essay contends that adultism, and specifically ephebiphobia – the fear and loathing of young people – dominates today's cultural perceptions of youth in the United States and contributes to policies in education and law enforcement that have domesticated and criminalized young people, undermining their political power. Understanding of the historical factors that shape adults' attitudes toward young peoples' capabilities as activists is a first step to improving and sustaining collaboration between youth and adults in social movements.

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Book part
Publication date: 10 October 2012

Robert S. Perinbanayagam and E. Doyle McCarthy

Purpose – People do not just interact, with each other; rather, they engage with each other using the visual and verbal instrumentations of communication at their disposal…

Abstract

Purpose – People do not just interact, with each other; rather, they engage with each other using the visual and verbal instrumentations of communication at their disposal, constructing meaningful and intelligible conversations with differing degrees of precision of intention and clarity of expression. In doing this, they employ the “fundamental features of language,” described in various semiotic and structuralist theories.

Methodology – Here, we synthesize and integrate the key aspects of these language theories in an attempt to apply them to everyday conversations. The language features in question are routinely put into play by human agents to convey attitudes, emotions, opinions, and information and to achieve an engagement with the other.

Findings – Human relations, expansive in their range and intricate in their forms, demand complex instrumentations with which to conduct them. These instrumentations are essential features of the linguistic socialization of human agents, integral to both memory and habits of speech.

Details

Studies in Symbolic Interaction
Type: Book
ISBN: 978-1-78190-057-4

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Available. Content available
Article
Publication date: 11 January 2013

Julie Nixon

350

Abstract

Details

Tizard Learning Disability Review, vol. 18 no. 1
Type: Research Article
ISSN: 1359-5474

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