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Repeat customers play an important role in the restaurant sector. Previous studies have confirmed the positive effect of managerial responses on customer relationship management. However, the practice of managerial response strategies toward repeat customers in the restaurant sector remains unclear. This study aims to explore how social influence and the revisit intention of customers affect the responding behavior of restaurant managers.

This study collects information of 251,944 customer reviews and managerial responses from 1,272 restaurants on Yelp (a leading restaurant review website around the world) and builds four econometric models (with restaurant and month fixed effects) to test the hypotheses empirically.

The empirical results show that restaurant managers are less likely to respond to reviews posted by repeat customers (10% lower than that of new customers). This effect is moderated by customer social influence, which entails that repeat customers with great social influence are more likely to receive managerial responses. Moreover, reviews from repeat customers who have had a longer time since their last consumption are also more likely to receive managerial responses.

The results present implications for restaurant managers in business practice regarding managerial response. Managers should take advantage of platform designs and tools (i.e. customer relationship management programs to keep track of repeat customers) to locate repeat customers and avoid the potential negative effects caused by their selected response strategies.

To the best of the authors’ knowledge, this study is among the first attempts to examine empirically how restaurant managers respond to reviews generated by repeat customers in real business practice and reveals what drives such activities from the perspectives of social influence and revisit intention.

E-commerce live streaming is a new influencer advertising method that allows influencers to interact directly with consumers on e-commerce platforms. Although evidence suggests that influencer live-streaming advertisements (ads) on social media can increase consumers’ buying impulses, little research examined how this similar but new advertising method on e-commerce platforms may influence consumers’ urge to buy impulsively. This study explores the role of influencer credibility, celebrity effect, perceived entertainment, trust and perceived usefulness on consumers’ attitudes toward influencer ads and their urge to buy impulsively.

A questionnaire containing seven constructs was developed and distributed to participants using a convenient sample and snowball sampling approach. The constructs were measured based on validated measurement items from the literature and adjusted according to this study’s focus. A total of 236 valid responses were obtained from the survey and used for data analysis. A partial least squares structural equation modeling approach was employed for parameter estimation and model testing.

The empirical results show that all constructs influenced consumers’ urge to buy impulsively via attitude toward influencer ads. The proposed research model explains 61.7% of the variance in attitude toward influencer ads and 19.4% of the urge to buy impulsively.

This is an early study investigating the relationship between influencer advertising and impulse buying. The results provide valuable insights into improving the design of influencer ads and marketing strategies.

1. I-eIB model tests the mechanism of influencer ads on consumers’ buying impulse.

2. Consumers’ attitude towards influencer ads affects their urge to buy impulsively.

3. Influencer credibility affects consumer attitude via celebrity effect as a mediator.

4. Trust affects consumer attitude via perceived usefulness as a mediator.

5. Entertaining ads help develop favorable consumer attitude.

I-eIB model tests the mechanism of influencer ads on consumers’ buying impulse.

Consumers’ attitude towards influencer ads affects their urge to buy impulsively.

Influencer credibility affects consumer attitude via celebrity effect as a mediator.

Trust affects consumer attitude via perceived usefulness as a mediator.

Entertaining ads help develop favorable consumer attitude.

This study aims to examine the relation between long-term debt and internationalization in the presence of the agency costs of debt and business risk.

Sample firms consist of 517 non-financial listed firms in Malaysia, with 4,197 firm-year observations from the year 2000 to 2014. This study uses panel data regressions and a series of robustness tests to examine the hypotheses.

The results show that multinational corporations (MNCs) are more likely to sustain less long-term debt than domestic corporations (DCs) to mitigate the costs related to agency problem and firm risk. Meanwhile, foreign-based MNCs maintain less long-term debt than local-based firms, and the finding is more significant at a higher degree of internationalization. Robustness tests confirm the negative relations.

The findings indicate that the ongoing debate on the debt financing puzzle can be explained by internationalization. Moreover, the findings suggest that in addition to the systematic differences between MNCs and DCs, studies on the debt financing and internationalization should also account for the systematic differences among MNCs such as the local-based MNCs, foreign-based MNCs and DCs that later expand their business operations abroad.

MNCs have to be responsive to the diverse institutional environments as they diversify their business operations geographically. When the adverse effects of internationalization outweigh the benefits, MNCs could use the long-term debt financing decision to mitigate the costs of doing business abroad. This is because debt financing is also a primary concern in the corporate financial decisions for the maximization of shareholders’ wealth.

This study contributes to the debt financing literature from the international perspective by providing evidence from an emerging market. In addition, this study highlights the importance of recognizing firms by their firm-specific characteristics, such as internationalization, given the systematic differences among firms.

This paper aims to explore how the regulator of a global financial centre (GFC) under an international trend of adopting emerging technologies for financial services (Fintech) articulates such opportunities and risks strategically.

With a literature review on the global regulatory environment and the underlying risks related to Fintech, it looks into the formulation and implementation of complementary regulatory policies in the case of Hong Kong as a GFC. Relevant policy documents disclosed by the financial regulator on cybersecurity and pertinent issues are examined.

Adopting a strategic approach that seizes opportunities associated with Fintech, the financial regulator harnesses comprehensive risk-based mechanisms to embrace exposures to cyber risks while promoting institutionalization of cybersecurity among the regulated firms with strategic controls. This study suggests a pathway for the evolution of a profession with both technical and ethical competence for mitigating the emerging risks arising from Fintech. However, such an approach is yet to be tested with respect to efficacy for the unexplored territories of fraud exposures, resulting from swift Fintech developments across borders.

As Fintech has only emerged rapidly in the recent years, it is not conclusive in this review of performance and effectiveness of the financial regulator in its strategic approach. Further studies may utilize a longitudinal method to analyze and examine the regulatory measures undertaken by financial regulators in various GFCs.

This study reveals a strategic approach adopted by an emerged GFC in embracing Fintech innovation that however brings about unidentified risks and potential frauds to its financial services sector. Pertinent anti-fraud and cybersecurity measures are highlighted.

The purpose of this study is to propose and test predictors of millennials’ social entrepreneurial intent (SEI), mediating mechanisms and influential contextual factors.

This study includes survey data from 1,890 respondents, 315 each from China, Mexico, Nigeria, Philippines, Russia and the USA.

Empirical results show that social entrepreneurial self-efficacy (SESE) mediated the relationship between perseverance and proactive personality and the dependent variable SEI in all six countries. Life satisfaction positively moderated this relationship among US students and negatively moderated it among Chinese students. In China dissatisfaction appears to enhance SEI, while in the US satisfaction appears to do so.

This paper identifies the mediating role of SESE and the moderating role of life satisfaction when explaining SEI, as well as providing data from millennials in six countries.

This paper aims to explore how immigrant small business owners construct entrepreneurial identities by deploying strategies of boundary making in Hong Kong.

Conceptually, it departs from the theoretical discussions of immigrant economy and ethnic boundary making. The analyzes are based on qualitative data collected from in-depth interviews and participant observation primarily in the South Asian immigrant economies in Hong Kong in the period 2014-2017.

Four strategies of boundary work including blurring boundaries, inversion of boundaries, personal repositioning and reconfirming of boundaries are identified. They bring to light that small immigrant entrepreneurs in Hong Kong still encounter considerable obstacles in the process of social integration. Boundary work serves as strategies to release sentiments that would symbolically bring them closer to the mainstream society. Following the “city as context” framework (Brettell, 1999; Foner, 2007), this paper argues that the various boundary making strategies have been shaped by the legacies of racism, neoliberal governance of integration and urban work ethos highlighting problems and individual responsibilities in Hong Kong.

This paper contributes to the literature of the immigrant economy and social integration. First, it sheds light on the role of symbolic meanings and non-economic gains of immigrant entrepreneurship in social integration. Second, it illuminates our understanding that immigrant economy can provide a channel for advancing and weakening social status, thus reminding us not to assume the path of social integration as a straightforward and positive one.

The purpose of this paper is to propose a research model to identify the key determinants and examine their impact towards online pro-brand and anti-brand community citizenship behaviours (CCBs).

A survey based on the research model is used to collect empirical data from 260 and 200 members of online pro-brand communities (OBCs) and online anti-brand communities (OABCs), respectively. A two-stage approach employing fuzzy-set qualitative comparative analysis and artificial neural network (ANN) is first applied to uncover new observations.

Moral identity and positive brand emotion (BE) are the two most influential factors driving both online pro-brand and anti-brand CCBs. A higher level of internalisation might be required to exhibit online anti-brand CCB as opposed to online pro-brand CCB. This contradicts the current understanding that anti-brand behaviours are less morally restricted given the virtuality and anonymity of online communities. OABC members may need to better justify themselves internally to overcome positive BE when exercising anti-brand action. Also, brand identification, brand dis-identification and BE would be used to identify two types of OABC members.

The effect of motives other than pro-social remains unclear on online pro-brand and anti-brand CCBs.

This is the first paper to develop two new dimensions which provide a more complete definition of CCB. Also, some new observations are uncovered by comparing the effect of different key determinants on online pro-brand CCB against that of online anti-brand CCB. The research model can be used to define and improve member (or brand) engagement which would enhance the management of OBCs and OABCs.

This chapter explored health and safety considerations in stealth construction, emphasising the integration of advanced technologies and innovative practices. It commences with a general introduction, followed by a historical overview of safety practices in the construction industry, highlighting the evolution of a safety culture. The chapter examined various health and safety management techniques, including policy formulation, safety training programs, and job safety analysis. Additionally, it discussed current trends such as wearable technology, IoT, VR/AR, and predictive analytics. The unique requirements of stealth construction are addressed, focusing on building cross-section design, visibility, application of radio frequency emission and countermeasures. Finally, it presents a comprehensive approach to achieving stealth construction, emphasising environmental protection, safety, speed, economy, and aesthetics, and provides practical examples to illustrate these concepts.

The purpose of this paper is to focus on the design of a counterfeit network analyzer (CNA) for aggregating all the problematic product flows in order to discover any counterfeit distribution source, and to control the spread of counterfeit goods. The analyzer leverages radio frequency identification (RFID) information stored within the electronic product code (EPC) network.

The system architecture of the proposed CNA is first discussed. A case study of the system application in a Hong Kong pharmaceutical manufacturing company then presents the adoption process and the challenges encountered in such technologies.

Compared with traditional approaches, the results show that the proposed RFID solution is reliable and is capable of discovering counterfeit distributions, as well as reducing the detection costs by means of higher product movement visibility within the supply chain.

A prototype system has been constructed and trial implemented in a pharmaceutical manufacturing company. It proved to be of benefit to the manufacturer who is able to deter product counterfeiting effectively and visualize real‐time supply chain data automatically.

The proposed CNA is designed to overcome issues of information invisibility, which is considered a huge cost lost in the identification of counterfeit products, loss of sales and reputation associated with the counterfeiting, and ineffective product authentication in the manufacturing industry. This paper contributes to the RFID research in the counterfeiting area by studying the feasibility and practicality of shifting the focus of product identification from the traditional package redesign solutions to the visualization of the movement of the product (i.e. product supply chain) via the use of RFID and EPC. Furthermore, a pharmaceutical manufacturing site provided a case study for discussing the advantages, critical issues for implementation of the RFID system, and lessons learned.

The purpose of this paper is to study whether switching trading venues create value in the Hong Kong stock market.

By using an event study, the paper investigates the abnormal returns (AR) earned by firms in the Growth Enterprise Market (GEM) relating to switching to the Main Board (MB). Two measures, turnover of the stock and Amihud’s (2002) illiquidity ratio, are used to examine the liquidity effects.

The switch is accompanied by a long-term increase in stock price for low liquidity firms only. High liquidity firms underperform with persistent negative excess returns after switching, while the transient negative excess returns in low liquidity firms reverse gradually. The results further show a significant increase in trading activity for low liquidity firms following the switch, while there is a significant decline in both trading activity and liquidity in firms with high liquidity. The overall results suggest that moving from GEM to the MB is beneficial to low liquidity firms but detrimental to high liquidity firms.

This study is the first to investigate whether moving from GEM to the MB creates value in the Hong Kong stock market.