Search results

1 – 5 of 5
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 August 2003

N. Kathiravan, G. Sundararaj, K. Kulandaivelu, S.R. Devadasan and M. Sakthivel

Cites the importance of quality information system (QIS) in attaining the ultimate goals of TQM. Presents the essence of QIS by describing a typical real time example. Points out…

2912

Abstract

Cites the importance of quality information system (QIS) in attaining the ultimate goals of TQM. Presents the essence of QIS by describing a typical real time example. Points out that practitioners show little interest in QIS implementation as its results are seldom financially sensed. Views that a system to financially account the performance of QIS would contribute significantly towards sustaining TQM projects. Briefs the efforts made to develop the system to financially account ISO 9001:1994 based QIS and validate the same. Brings out the various financial accounting documents, including income and expenditure account and balance sheet pertaining to ISO 9001:1994 based QIS financial accounting system. Concludes by claiming that the work has shown promising results, but further research is required to bring out much more valuable contributions.

Details

The TQM Magazine, vol. 15 no. 4
Type: Research Article
ISSN: 0954-478X

Keywords

Access Restricted. View access options
Article
Publication date: 7 January 2014

V. Mohan Sivakumar, S.R. Devadasan and R. Murugesh

The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate…

2075

Abstract

Purpose

The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate the practitioners to implement such integrated system in real-time practice.

Design/methodology/approach

The principles of KM were integrated with the five major clauses of ISO 9001:2000 standard. After designing this integrated system, it was subjected to peripheral implementation study in a government-managed company situated in India. The knowledge portal required for maintaining this integrated system was also developed.

Findings

ISO 9001:2008 and ISO 9001:2000 standards rest on the same process-based quality system model which is comprised of five major clauses. Hence, the integrated system proposed in this paper can be utilized by the contemporary organizations to infuse KM principles in ISO 9001:2008 based quality system.

Research limitations/implications

Though the integrated system designed in this research could not be implemented in a full-fledged manner, the experiences gained have been useful to indicate the future direction of research and practice for integrating KM principles with ISO 9001:2008 Supported Quality System.

Practical implications

A roadmap has been evolved to guide the practitioners to implement Knowledge Managed ISO 9001:2008 Supported Quality System.

Originality value

No researcher or practitioner has so far contributed a model integrating the process-based quality system incorporated in ISO 9001:2000 and ISO 9001:2008 standards with KM principles. As this gap is filled in this paper, the contributions of this paper are valuable to both researchers and practitioners.

Details

The TQM Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1754-2731

Keywords

Access Restricted. View access options
Article
Publication date: 5 August 2014

Nicholas Kingsley Graham, Yarhands Dissou Arthur and Duke Peprah Mensah

Most of the total quality management (TQM) programmes implemented in the printing industry fail to produce the intended benefit, because of the view that quality achievement is…

1414

Abstract

Purpose

Most of the total quality management (TQM) programmes implemented in the printing industry fail to produce the intended benefit, because of the view that quality achievement is workers responsibility. The purpose of this paper is to examine the role management plays in the implementation of TQM programme in the Ghanaian printing firms.

Design/methodology/approach

The study employed mixed method in gathering relevant data. A cross-sectional survey questionnaire was given to 145 managers of registered members of Ghana Printers and Paper Converters Association, Southern Sector to assess the role management plays in TQM programme. Key informant interview was conducted among ten randomly selected production managers of printing firms to complement the survey data.

Findings

The study finds out that organizational performance (OP) is not significantly influenced by the level of commitment of top management in a printing organization. Rather OP is greatly influenced and determined by leadership styles of management and the quality policy which guides printing operations.

Practical implications

The Ghanaian printing industry can ensure better OP by considering the kind of leadership style exhibited in the firm and develop quality policy to guides printing operations and activities. No matter the level of commitment of organizational resources, if it is not back by a good leadership style and a quality policy, TQM initiative will not yield the intended result.

Originality/value

The study presents managerial issues and practices critical for successful TQM programme in the Ghanaian printing industry.

Details

The TQM Journal, vol. 26 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

Access Restricted. View access options
Article
Publication date: 22 August 2008

S. Vinodh, G. Sundararaj, S.R. Devadasan, S. Rajanayagam and Immanuel Edinbarough

The purpose of this paper is to explore the feasibility of adopting a pilot project approach for foreseeing the working and financial viability of a technique, named as agile…

961

Abstract

Purpose

The purpose of this paper is to explore the feasibility of adopting a pilot project approach for foreseeing the working and financial viability of a technique, named as agile innovative total quality function deployment (agile ITQFD).

Design/methodology/approach

The agile ITQFD technique and its financial accounting system were designed. The implementation study of two pilot projects on agile ITQFD was conducted in an electronics switches manufacturing company. The statements of the financial accounting system were used to foresee the financial viability of agile ITQFD projects.

Findings

The research reported in this paper indicates the feasibility of adopting a pilot project approach and its financial accounting system for test implementing new techniques and models in the organisations aspiring to attain global competitiveness.

Research limitations/implications

Like many other modern organisations, the company in which the research work was carried out has been aspiring to compete globally. Hence, even though the implementation study involved only two pilot projects, the implications of this research would represent the global scenario as well.

Practical implications

Currently practitioners struggle to choose the best techniques for applying them in specific cases. The research reported in this paper would help practitioners in this regard to adopt the pilot project approach and its financial accounting system.

Originality/value

The pilot project approach reported in this paper helps a company save time and money while exploring the practical compatibility of the technique. The financial accounting system presented would be useful in foreseeing the viability of projects using monetary values.

Details

The TQM Journal, vol. 20 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

Access Restricted. View access options
Book part
Publication date: 4 October 2021

Catarina Ianni Segatto, Daniel Béland and Shannon Dinan

This chapter analyzes governmental responses to the COVID-19 pandemic in a highly decentralized federal country. Canada has a decentralized approach in many policy areas…

Abstract

This chapter analyzes governmental responses to the COVID-19 pandemic in a highly decentralized federal country. Canada has a decentralized approach in many policy areas, including health care, in which provinces are the primary decision-makers and service providers. This decentralized health-care system allowed provinces to respond according to regional and local contexts and needs. The capacity building and the policy learning related to previous crises and horizontal coordination were key to policy responses to the pandemic. Moreover, unlike other countries, Canada did not centralize decisions throughout the pandemic, and did not reinforce competition and uncoordinated actions. The federal government also has had a central role coordinating COVID-19 policy responses. Nevertheless, Canada faced some challenges stemming from the lack of uniformity across the country, especially related to regional and local restrictions, enforcement mechanisms, testing, and travel restrictions.

Details

American Federal Systems and COVID-19
Type: Book
ISBN: 978-1-80117-166-3

Keywords

1 – 5 of 5
Per page
102050