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Market globalisation produces a very competitive scenario that affects mainly enterprises operating in very fragmented contexts. Tourist enterprises have difficulty in finding economic and efficient conditions, they are generally small‐sized and the management culture in tourism is still at the beginning. Cooperation and integration among stakeholders operating in the tourism system are the conditions that ensure the full satisfaction of tourists' expectations; but also that promote the search for business economies. A tourist destination becomes a product only if it provides tourists with an integrated supply system. The cooperation among enterprises and institutions creates added value for the tourism destinations and for the single businesses, but operators have difficulty in recognising it. Especially the mature destinations are those that find it hard to change their mode of operating, mainly because they do not wish to re‐nounce to the perpetual annuities that have already been obtained. Some examples, with reference to the Italian situation, confirm this. Operators tend to evaluate the benefits of their initiatives in the short‐run, but the results of integration actions should be assessed in the medium‐ and long‐term. Furthermore, in a process of organisational change the powers and the skills tend to be redistributed unevenly. The points of view of tourists and enterprises shall overlap more and more till they can no longer be separated. In this way the services supplied will meet the tourists' expectations. The re‐organisation of the industrial sector proved that network‐based operations are essential for the efficiency of the enterprises and for the competitiveness of the tourist areas.

Given the susceptibility of cross‐cultural interaction to misunderstandings and disagreements, conflict management may be especially useful for helping employees develop quality leader relationships with their foreign managers. One hundred and eleven Chinese employees from various industries in Shanghai were interviewed on specific incidents where they had a conflict, defined as incompatible actions, with their Japanese manager or American manager. A qualitative analysis of the incidents and statistical tests of the data supported the hypotheses that a cooperative approach to conflict, rather than competitive or avoidance approaches, help Chinese employees and their foreign managers strengthen their relationship and improve their productivity. Cooperative conflict management may be an important way to overcome obstacles and develop an effective leader relationship across cultural boundaries.

Ting‐Toomey's (1988) face‐negotiation theory of conflict predicts that choice of conflict style is closely associated with face‐negotiation needs, which vary across cultures. This study investigated this prediction in a workplace setting involving status and face‐concern with a sample of 163 Anglo‐Australian and 133 Chinese university students who were working full or part‐time. The association of type of communication (direct or cautious) according to type of face‐threat (self or other) and work status (subordinate, co‐worker or superior) with preferences for three conflict management styles (control, solution‐oriented, non‐confrontational) was examined for the two cultural groups. The results showed that: (1) as predicted by the individualist‐collectivist dimension, Anglo respondents rated assertive conflict styles higher and the non‐confrontational style lower than their Chinese counterparts; (2) overall, both Anglo and Chinese respondents preferred more direct communication strategies when self‐face was threatened compared with other‐face threat; (3) status moderated responses to self and other‐face threat for both Anglos and Chinese; (4) face‐threat was related to assertive and diplomatic conflict styles for Anglos and passive and solution‐oriented styles for Chinese. Support was shown for Ting‐Toomey's theory; however the results indicated that, in applied settings, simple predictions based on only cultural dichotomies might have reduced power due to workplace role perceptions having some influence. The findings were discussed in relation to areas of convergence and the two cultural groups; widening the definition of “face”; and providing a more flexible model of conflict management incorporating both Eastern and Western perspectives.

Because of their relationship‐oriented values, avoiding conflict is thought to be particularly prevalent and appropriate in collectivist societies like China Although research in the West has assumed that avoiding conflict is one approach and a largely ineffective one, collectivists may use conflict avoidance in different ways, including protecting the other protagonist. Eighty‐five managers and employees in six State Owned Enterprises in South China described concrete incidents when they avoided conflict and responded to specific items to measure the prior relationship, motivation, strategies, and consequences. Results identify major motivations and strategies used in conflict avoidance. Findings indicate that Chinese managers and employees relied upon the other person, promoted task productivity, and strengthened the relationship when they had a prior strong relationship and cooperative goals. Cooperative goals and fear of revenge were both found to underlie outflanking (trying to work around the other). Results were interpreted as indicating that avoiding conflict can be useful and even reaffirm an already effective relationship, but like open conflict, it must be managed constructively.

The ability to reflect upon and manage their internal functioning may very much help teams contribute to their organizations. This study suggests that managing conflict cooperatively and productively provides a foundation for effective team task reflexivity. 200 employees in 100 work teams in China completed measures of their team's cooperative, competitive, and avoiding approach conflict management and task reflexivity and 100 managers indicated the team's in‐role and extra‐role (organizational citizenship behavior) performance. Results support the theorizing that conflict management can contribute to team task reflexivity. Structural equation analyses were interpreted as suggesting that cooperative conflict management promotes task reflexivity that in turn results in team performance. These results, coupled with previous research, were interpreted as suggesting that cooperative approaches to conflict and task reflexivity are complementary foundations for effective teamwork.

Are people more or less likely to use their power if they have high social status? This chapter discusses how having status affects the use of power by those in positions of power in exchange relations or small groups. Although status and power are typically assumed to be mutually reinforcing, there is growing recognition that having status may actually inhibit the use of power under certain conditions.

I review relevant research findings and consider three variables in particular that may moderate the effects of status on the use of power: legitimacy of status, achieved versus ascribed status, and individualist versus collectivist cultures.

While status and power are close correlates, there is growing recognition – particularly in organizational psychology – that, under certain conditions, having status may inhibit the use of power or that lacking status increases power use. These studies shed new light on how status interacts with power in hierarchical groups and challenge the pervasive view of power and status as mutually reinforcing forces that perpetuate inequalities. Understanding more precisely when and why status and power have convergent or divergent effects on power use is an important task for scholars of group processes.

The possibility that status and power can have distinct consequences, let alone opposite effects, presents an intriguing opportunity for scholars of group processes to rethink and extend our understanding of social hierarchies in a new light.

The public transport sector is known for high levels of violence, but women are particularly at risk of gender-based violence, including sexual harassment, from both passengers and fellow workers. Furthermore, women transport users face high rates of sexual harassment. This chapter provides evidence of the extent of gender-based violence and harassment in public transport, arguing that attention, though minimal, has been paid to the experiences of female passengers, but overlooks women workers’ experiences of gender-based violence. The chapter discusses the role of key actors in dealing with and preventing gender-based violence for both passengers and women workers. It draws on evidence from Kenya, collected as part of research for the International Transport Workers Federation on the future of work for women in public transport, and other published sources. It argues that the state (national and local), employers, trade unions and civil society actors all have a key role to play in preventing sexual harassment and gender-based violence at work, but need to do more, particularly through adopting and publicising a zero-tolerance approach to gender-based violence. It also highlights the importance of collaboration among key stakeholders for effective intervention and enforcement.

The International Labour Organisation Convention 190 on Violence and Harassment in the World of Work, with an accompanying Recommendation, came into force in June 2021. This represents a potentially powerful new framework for action on tackling and preventing violence and harassment at work that recognises the interrelated effects of gender-based violence and harassment, gender stereotypes and unequal gender power relations, which underpin occupational gender segregation. The transport sector was particularly mentioned in the Convention as an area where change is needed. The chapter briefly considers the Convention’s potential to tackle gender-based violence in the transport sector and how global trade unions are using this opportunity.

Industrial metrology is being radically alerted by advanced technology, as an expert reports.

This chapter examines early childhood pedagogy in Germany. It developed in the wake of the Programme for International Student Assessment (PISA) education debate, and the expansion of higher education led to new types of application-oriented courses. For a long time, child day care in Germany was not seen as a subject of theoretical worth. Vocational training for kindergarten teachers, overwhelmingly employed in day care centers, has not yet been academized. The academic study of childhood pedagogy is a thereof separate project, taught especially at universities of applied science. Nevertheless, constructions of new disciplines are directed toward professional fields, for which they claim relevance with their academic training. With its focus on “Bildung” childhood pedagogy in Germany claims to offer a scientifically based solution to the practical problems of action in child day care. This chapter discusses the specific content of the curricula statistical figures of graduates at universities and in the fields of practice. It provides first empirical clarification on observable phenomena of a scientific “penetration” of cognitive rationality in kindergartens. It fosters an academic habitus that induces a distancing from direct interaction with children, leads to a diversification of tasks in day care centers, and promotes hierarchical processes of professional role differentiation in the field of childcare.

Co‐operation is necessary for the economic survival of destinations with a fragmented offer under conditions of global competition. Customer orientation forces the SME's to co‐operate for the development and the commercialisation of tourism services.